Exploring the Impact of Employee Performance Appraisal in the Food and Beverages Sector

This research investigates the impact of employee performance appraisal within the food and beverages sector, focusing on the case of Brakes group. It aims to analyze the influence of performance appraisal, determine different performance appraisal techniques used in the sector, and assess the advantages of employee performance appraisal. The research also includes a literature review, research methodology, results, conclusion and recommendations.

Individual Research Project

Table of Contents
INTRODUCTION...........................................................................................................................1
LITERATURE REVIEW................................................................................................................4
RESEARCH METHODOLOGY.....................................................................................................7
RESULTS........................................................................................................................................9
CONCLUSION AND RECOMMENDATIONS..........................................................................20
REFLECTION...............................................................................................................................21
REFERENCES..............................................................................................................................23

Title: To Exploring the impact of employee performance appraisal within the food and
beverages sector. A case of Brakes group.
INTRODUCTION
In an organisation, employees play a crucial role because they put their efforts for
attaining predetermined objectives. Without human resources, firm can not be able to achieve
success. Thus, it is crucial for company to give all the essential benefits to its workers as per their
performance so that they execute their top-quality and accomplish their targets in specify period
of time. For this, motivation is significant because it make employees able to give their best
performance at workplace that positively impact over the productiveness of organization and its
employees. In regards of this, performance appraisal is one of the important activity that is refers
to a formal and systematic assessment of an employees to evaluate their effectiveness towards
the job activities (Caputo and et. al., 2016). Mainly, it is based on the employees performance at
working area. As it is review of employees job performance and their overall contribution
towards the company and its set goals. Along with this, it is also based on performance
evaluation, review and their development that help business organisation in evaluating employee
productivity at workplace. One of the main advantage of performance appraisals is to guide
decision making on the basis of employment action, personnel planning and their training and
development. This straight contributes in heighten the possibilities of succeed higher level of
efficiency level of employees that support organisation in attaining competitive success at market
place. Current research is going to discussed about the impact of worker execution assessment
within the good and beverage sector. By analysing the same, firm can implanted their optimistic
firm image at competitive market.
Research aim
“To investigate the impact of employee performance appraisal within food and beverages
sector.” A case o
Research objectives
 To analyse the influence of performance appraisal.
 To determine different performance appraisal techniques applied by food and beverages
sector to improve employee performance.
 To access the advantage of employee performance appraisal within food and beverages
sector.
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Research questions
 What is the influence of performance appraisal?
 What are different performance appraisal techniques used through food and beverages
sector to improve employee performance?
 What is the advantage of employee’s performance appraisal within food and beverages
sector?
Rationale of research
The primary reason behind undertaking this investigation is to analyse the actual role and
impact of employee performance appraisal on organisational performance. This study help in
improving researcher skills and their core competencies through which they can carry out the
study in well organised and systematic manner (Adil, 2015). Mainly, this research provide vast
information to business organisation about employee performance appraisals that help in
increasing organisational profitability and at the same time also assist in keep employees for
longer period of time. Along with this, it also assist investigator in rising their research skills and
make them able in collecting relevant and authentic information towards the particular research
topic. By this, investigator can easily draw a sound decision and also eliminate all the gap that
arise in whole research activities.and make whole research more successful.
Background of research
Employee performance appraisal is considered as an important activity within the
company that refers to the organized assessment of employees performance and also understand
the abilities of an individual to attain growth and development at working area. In this, manager
of company assess workers performance against predetermined standard like appropriate job
knowledge, quality and quantity of set output, best leadership abilities, behaviour and attitude of
employees towards the allocated work and activities and many more. All these are the major
aspect that help manager in providing best appraisals to its employees in order to make them
more productive and efficient (Dora, Kumar and Gellynck, 2016). Furthermore, it is also known
as performance rating, evaluation and assessment that carried out to determine the competencies
of employees for future growth and development. In context of food and beverage industry,
organisation is responsible for measuring employees performance as per continuous basis so that
they can make them more cooperative and encouraged as well. The contribution of workers is
more essential for organization in attaining success at competitive market. This is the reason that,
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company needs to provide better training and development programs to their workforce in order
to develop their efficiency level to accomplishing their targets. In this regards, one of the main
objective of performance appraisal is to boosts its workers on the basis of their performance and
competence. Furthermore, it also help in evaluating the requirement of training and development
of employees at working area (Psomas and Jaca, 2016).
Overview of remaining Chapters
After introduction, there are various chapters of investigation which contributes in
making a research more effective and systematic as well. Literature review: This subdivision show a significant part in enquiry because it give
elaborate content to researcher on the basis of particular research theme. Mainly, it is part
of secondary sources that support investigator in evaluating the information in depth
format through which reliable and accurate decision can be easily taken (Haltiwanger,
Scarpetta and Schweiger, 2014). In this, researcher gather information from various
origin like books, journals, articles, magazines, newspapers and so on. These are directly
contributes in developing a successful research project. Research methodology: It is advised as an effective process by which scientist can gather
accurate and reliable data on the basis of employee performance appraisal. It consider
several methods and techniques which help research worker in undertaking whole
research activities in systematic way. It directly contributes in reduction the possibilities
of develop any kind of error. Results: Under this chapter, scientist analysis data in order to develop effective results.
As it is based in different view point of chosen respondents towards the research topic.
For this, questionnaire will be prepared by research in order to collect reliable data.
Overall results of research is based on different questions asked from various respondents
with the aim of understanding their opinion towards the particular issue or theme.
 Conclusion and Recommendations: It is last chapter that provide concluded information
about research as it help in summarising the whole investigation in an effective manner
(Jack, Anderson and Connolly, 2014). Along with this, recommendations is also given in
this section that support in making some necessary improvement required in the research
project in order to make it more effective and reliable as well.
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Apart from this, this chapter of research is one of effective and important because it includes
all the necessary aspect that may assist in analysing the actual results attained through current
research. As it is based on impact of employee’s performance appraisal over the company and
employee’s performance within the business organization. In this, researcher also includes
various research methodologies and techniques to gather relevant data and information about
specified topic and area as well. The main focus of investigator is to set appropriate objectives
from different sites and articles that may provide some authentic information about the research
topic. This can be beneficial intaking right decisions that support in making entire research
project more reliable. Along with this, investigator also includes literature review wherein they
include various articles and online publications that may assist in evaluating in-depth analysis
towards the selected research topic and theme as well. In addition of this, both primary and
secondary methods of data collection that support in collected valid and reliable information that
may assist in attaining set objectives in an effective manner and at the same time also may
reduce the possibilities of arising any kind of obstacles at the time of gathering data. In context
of this, there are some strength and weakness of applying methodology like primary information
is authentic in nature but at the same time also consume more time and cost of researcher in
collecting information. Furthermore, secondary method is effective as it is cost and time
effective but on the other side it creates issue in gathering data as it is not much reliable and
authentic. This can be negatively affecting the overall results of research activities. Thus, it is
crucial for researcher to effectively review or analyse the methodology before applying. By this
reliable and authentic outcome can be easily attained.
LITERATURE REVIEW
Literature review is considered as a comprehensive summary that is based in the previous
study and topic as well. It includes various sources like books, articles, magazines and many
more relevant sources through which researcher collect theoretical information about the impact
of employee performance appraisals. This will provide better support to researcher in
representation a sound judgement by taking right and accurate decision at the end of the work.
Mainly it is based on different research objectives on which researcher provide their views and
opinion to improve the possibilities of attaining optimistic outcomes that make whole research
more effective and successful as well.
Influence of performance appraisal
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According to Ozturk, Hancer and Im, (2014), performance appraisal is refers to the
review and proper discussion about employees performance of assigned roles and
responsibilities. Mainly, it is based on the overall results that obtained by workers by performing
their task. In this regards, the employee performance appraisal show a crucial function in
business to boost productiveness of employees and also improve their efficiency level. In this,
HR manager is responsible for analysing existing performance of employees and compare with
its current performance. By this, firm can easily measure workers performance to provide them
opportunities to improve their productivity. Along with this, performance appraisal is related to
the strategy through which the staff members can perform well and amend their efficiency as
well. Furthermore, it is major part of profession improvement and their development as well.
This is well organized procedure under which employees execute their assigned task and roles in
systematic way that directly contributes in improving positive performance of company by
retaining employees for longer period of time. This encourages for director to put right
possibility for the correct occupations based on aptitudes. Along with this staff members are
additionally inquisitive to know in regards to their presentation significance and furthermore
comparison with their other team mated and partners also. In this context one of the main
objective of performance appraisals is to decide worth of representatives and at the same time
also may aid in determining the actual requirement of training and development programs. This
can be contributes in accomplishing all the set goals and targets in stipulated time frame. Apart
from this, there are some benefits of performance appraisals for food and beverage industry.
Performance appraisals allow business organisation and its manager to provide positive feedback
to its workers and determined areas for improvement that contributes in making workforce more
efficient and productive as well. In organisational context, performance appraisal is consider as
an important management tool which help in gaining feedbacks, review and estimate that define
whether the overall performance is effective and needs to be improved.
 Assist to enhance employee performance: Performance appraisal is refers to the effective
process that focus on employees performance and also communicate with workers to
understand their view point. In this manager is also provide suggestion to its workers to
defeat from the issues and deficits. Through this, workers also execute their assigned task
activities in well organised manner. By providing appraisal, manager can make
employees more productive and efficient towards the set targets.
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 Promotions and transfers: Effective performance appraisal help in promoting employees
to higher level as it is based on their current performance. In this company also admits
the hard work and giving them better promotion and transfer that support in improving
employees performance at working area.
 Hike in salary and compensation: Motivation is crucial for workers to perform their
assigned task activities. For this, company increase their salary and compensation to
make them loyal towards the allotted tasks. By providing them increments, employees
feel their importance within the company and improve their positive performance as well.
 Planning for providing training and development: Through performance appraisal,
company can analysis the requirements of appropriate training and development
programs that provide to employees with the aim of improving their performance and at
the same time also making them productive. This will directly contributes in retaining
them for longer period of time.
 Detect valued performers: In business organization, effective performance appraisals aid
in evaluating potential employees as it promote in making employee productive. In this,
employer or company take best decision on the basis of employee performance, history,
their skill level and their experience as well. As appraisal system is also effective for
taking inventory of quality employees within the company. By this, company can easily
retain their workers and also recruit new worker for enhancing the overall productivity of
company and its workforce as well.
Different performance appraisal techniques applied by food and beverages sector to
improve employee performance
According to Yi, Day and Cai, (2014), performance appraisals is important within the
company because it focus on employee development by providing them various opportunities
and benefits at working area. This can be directly contributes in making workforce more strong
and at the same time also make them motivated towards set goals and objectives. An effective
employee performance appraisals clarifies the employee role and status within the business
organization that allow them to provide positive and reliable feedback and also define the
improvement area that is required. This will directly contributes in improving their performance
and skills as well. It may contributes in reducing the employee turnover and maximizing the
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profitability level. In this context , there are some different techniques and methods of
performance appraisal which used by Food and beverage company:
 Management by Objectives: This type of technique is play a crucial role in business
organisation as it is based on the employees performance in specific goals and objectives.
By using this technique, company effectively examine the performance of employees at
workplace. Along with this, it also allow management of company in attaining set
outcomes in systematic manner and optimum utilisation of resources. After attaining all
the set targets and goals, workers are get rewards on the basis of end results. This will
directly contributes in motivating them and make them more productive at working area.
 Graphic Rating Scale Method: It is also consider as an effective and popular techniques
that is also known by linear rating scale. In this, manager of company use printed form to
provide better appraisal. This method is also includes traits ad behaviour that are more
important for effective performance and also listed out. It helps manager to quantify the
employee behaviour at working area. As per this, employer provide appraisals to improve
their overall performance.
 360-degree feedback: This type of technique is also consider as an important methods
that is help in making employees motivated towards the set targets. It is related with the
once in a year performance appraisals in which workers required ongoing communication
along with team leader and manager that determine their performance level along with
their strength and weaknesses. By this technique, manager of company can easily make
appropriate decision towards the training and development programs, promotion,
rewards, punishments and many more. Along with this, it also provide career path to
workers to ensure about effective performance. This will contributes in developing
employees efficiency level at working area.
From these techniques, food and beverage industry use 360-degree approach of
performance appraisal as it is effective in providing positive feedback to staff members. With the
use of this, company can improve employees working abilities and performance that support in
improving customers satisfaction. This will put positive impact over workers performance and
organisation productivity as well.
Advantage of employee performance appraisal within food and beverages sector
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According to Pan, (2015), Employees performance is crucial for food and beverage
industry because they are contributes in handling all the customers to make them satisfied. In this
performance appraisals is an effective process that motivating employees to perform well at
working area. If they give their best then they can attain their targets in stipulated time frame.
Effective employee performance put positive impact over the employees and company by
developing its positive performance. Thus, it is crucial for food and beverage industry to includes
effective system of performance appraisal wherein manager communicate with their workers to
make them aware about all the necessary improvement that required to attain set objectives.
Mainly, overall success of company is highly based in its workforce and its abilities. In addition
of this, every department of business organisation required better performance appraisals. On the
other side, if workers are not enough motivated towards the set targets then they fail in
communicating with their customers. This will negatively impact on the staff members and
customers satisfaction as well. Thus, it is crucial for management of company to provide best
benefits and appraisals so that employees give their best and attain growth opportunities at
working area. With the help of this, firm can make workforce strong and reduce employee
turnover as well.
Performance assessment model
In an organisation employee are considered as an important stakeholder so it is required
that company appraise the performance of workers. Therefore, performance management plays a
crucial role in boosting moral of employees. Performance appraisals is an annual procedure,
determines the performance of workers in comparison to the work that are assigned to them.
With the change in course of time, business has upgraded so as its method. There are two types
of methods one is the modern and other one is traditional. Performance assessment model helps
company in having proper evaluation of production process, by this, organisation will be able to
identify strengths and areas where they can improve and grab opportunities. Other than this,
through performance assessment model corporation can develop effective and appropriate action
plan for improving and operating business in an effective manner.
Henceforth, implementing this model aid company in deriving fields where they are
lacking behind in terms of performance and what measures can help them in overcoming all
these factors. Therefore, with the application of performance assessment model an organisation
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can understand all its key business drivers that needs to be considered in order to achieve all its
objectives and goal in a speculated time period.
Conclusion
From the above discussed literature, it has been concluded that performance appraisal is one
of the important activities for every business organization as it helps in making workers more
strong and able to do their best. Mainly, it is beneficial in improving efficiency level of
employees that positively impact over the performance of company at market place. If workers
are effectively appraised as per their capabilities and performance than they easily get motivated
towards their job roles and also sustain in company for longer period of time. This will directly
contribute in reducing employee turnover. One of the main advantages of providing better
performance appraisal is to analyse the actual performance of workers and what they feel
towards their job roles. By this manager can easily provide appropriate training and development
activities that make employees more encouraged and motivated towards the company. Apart
from this, there are some effective techniques of performance appraisal such as management by
objectives, Graphic Rating Scale method, 360-degree feedback and many more. All these are
beneficial in apprising employees as per their performance. With the assistance of this, business
organization can develop their positive brand image and at the same time also attain better
success a market place.
RESEARCH METHODOLOGY
It is refers to the systematic process that used by researcher to collect accurate
information about the impact of employee performance appraisals in company and its
productivity as well (Cope, 2015). For undertaking research, there are some important methods
and techniques that used for obtaining valuable outcomes within the study. From this, few of the
main and effective techniques are as follows:
Research approach: Inductive and deductive are two type of enquiry approach which may
support in rising the possibilities of accomplish optimistic outcomes (Mohajan, 2018). In this
research, investigator will be select deductive approach assist provide quantitative information
that support in taking accurate decision at the end of the study. This will aid in attaining positive
9

results. In addition of this, it is also concerned with developing a hypothesis that is based on the
existing theory which directly contributes in attaining positive and reliable results.
Research methodology: There are various tools an techniques that utilized by research
worker to undertake whole study in an effective manner. All these methods are discussed below:
 Type of investigation: In research, quantitative and qualitative are two type of
investigation that help in examining overall study in a organized manner. In this explore,
quantitative research method will be used that give information in measurable form. By
this, investigator can draw a valid judgement to make study successful. In this
investigator may easily gather primary information that contributes in analysing the
actual facts towards the specified topic to attain positive results and outcomes.
 Research philosophy: There are two type of research philosophies such as positivism and
interpretivism both are effective in carry out research in an effectual mode. For this
investigation, researcher will use positivism as it provide authenticate to investigator in
drawing a valid conclusion (King and Mackey, 2016). One of the major effectiveness of
this type of philosophy is that it relies specifically on scientific evidence. This will
directly contributes in attaining reliable results at the end of the research.
 Research design: It is based on the structure in which research perform study in an
adequate manner. In this regards, exploratory, descriptive and explanatory are the main
research design that help in providing overall structure of study. In context of this study,
investigator use descriptive research design as it provide theoretical framework that aid in
obtaining valid outcomes at the end of the study. It also help in collecting quantitative
information that used for statistical analysis of the population sample to draw a valid
conclusion.
 Time frame: There are two type of time frame such and cross-sectional and longitudinal.
Both are used to execute research activities in specified time period. In this investigation,
researcher will be applied cross-sectional time frame that is based on the specified issue
or problem. It assist in drawing a valid conclusion by making research in systematic way.
Research instruments/ tools: It is crucial for investigator to gather applicable data and
information by using different methods. The main method of data collection are primary and
secondary. In this context, primary method provide raw information which is more authenticate
and first hand as well (Dumay and Cai, 2015). By using this method, investigator directly
10

communicate with target audience to understand their view point towards the research topic. As
there are some important sources of primary method like survey, questionnaire, observation and
many more. Whereas, secondary method is also consider as an effective method in which
researcher collect data from already analysed researches and articles as well. By using this,
researcher gather detailed information in lesser period of time frame (Kumar, 2019). There are
some main sources of secondary method like online articles, books, newspaper and many more.
For this research, investigator will use both the primary and secondary method of data collection.
In primary method, investigator used questionnaire and secondary method data is collected
through literature review. Along with this, investigator also cross section time frame that may
save time and cost of researcher at the time as it contains multiple variables at the time of the
data.
Sampling: It is refers to the effective process that used by researcher to choose sample
size from the larger population by using effective methods or techniques. In this regards, there
are two type of sampling techniques such as probabilistic and non probabilistic. Under this study,
investigator select probabilistic method of sampling in which respondents are selected as per
random basis. This type of method is best because it provide get equal chances to all the selected
respondents to be get selected to provide their view points towards the selected research topic.
By using this technique, investigator select 40 respondents who ate the workers of food and
beverage industry. In this regards, selected respondents are the employee of business
organization who have proper knowledge about performance appraisals within the company.
Ethical implication: In this research, whole success is based in the sources that used by
investigator to collect data and information. This is the reason that researcher is responsible for
undertaking research activities in ethical way so that positive and reliable results can be easily
attained (Flick, 2015). Thus, investigator emphasizes all the ethical principles like
confidentiality, informed consent, use of authenticate sources and other aspect at the time of
performing research activities. Along with this, research also manage participants data in
electronic device such as Pen drive, USD, Hard disk, Gmail and many more. In this they are the
only one who have rights to access the information.
Data sheet
Q1) Do you have any idea about employee performance appraisals? Frequency
a) Yes 30
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b) No 10
Q2) Does employee performance appraisals help business
organisation in increasing its productivity?
Frequency
a) Yes 30
b) No 10
Q3) What kind of performance appraisal techniques used by Food
and beverage sector for improving employee performance?
Frequency
a) MBO (Management by Objectives) 20
b) Graphic Rating Scale Method 10
c) 360-degree feedback 10
Q4) According to you, what are the main objectives of performance
appraisal within the Food and beverage industry?
Frequency
a) To Promote employees 15
b) To identify the training requirements 15
c) To facilitate communication between manager and employees 10
Q5) What are the benefits of employees performance appraisal
employ by Food and beverage industry?
Frequency
a) Improve employees performance 20
b) Higher job satisfaction 10
c) Reduce employee turnover 10
Q6) What is the impact of employee performance appraisal on
employee performance?
Frequency
a) Positive 20
b) Negative 10
c) Neutral 10
Q7) As per your view point, employee performance appraisal Frequency
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improve motivation and job satisfaction?
a) Yes 30
b) No 10
Q8) What are the challenges faced by company while providing
performance appraisal to its employees?
Frequency
a) Lack of employee involvement 20
b) Employee Resistance 10
c) Appraiser Bias 10
Q9) What are the alternative ways used by company to overcome
from performance appraisal challenges?
Frequency
a) Adequate feedback 15
b) Accountability 15
c) The Right system 10
Theme 1: Idea about employee performance appraisals.
Q1) Do you have any idea about employee performance appraisals? Frequency
a) Yes 30
b) No 10
13
30
10
a) Yes
b) No

Interpretation: As per above mentioned graphical representation it can be evaluated that
performance appraisals is consider as an important activity that is based on performance review,
evaluation and development of workers. Mainly, it evaluate the employee skills and achievement
and growth of people at workplace. This can be improve the employee productivity at working
area. Appropriate appraisal may aid in reducing the employee turnover and at the same time also
retain employees for longer period of time. In context of this, 30 out of 40 people are agree with
this statement and rest of 10 participants are not agree.
Theme 2: Employee performance appraisals help business organisation in increasing its
productivity.
Q2) Does employee performance appraisals help business organisation
in increasing its productivity?
Frequency
a) Yes 30
b) No 10
14
30
10
a) Yes
b) No

Interpretation: It has been analysed that providing appropriate appraisal is play a crucial role in
company in developing productivity level of company. In this regards, 30 out of 40 people give
their views that performance appraisal support in increasing employee engagement that
contributes in establishing positive brand image. On the other hand rest of 10 participant are not
agree with this theme.
Theme 3: Performance appraisal techniques used by Food and beverage sector for
improving employee performance.
Q3) What kind of performance appraisal techniques used by Food and
beverage sector for improving employee performance?
Frequency
a) MBO (Management by Objectives) 20
b) Graphic Rating Scale Method 10
c) 360-degree feedback 10
Interpretation: As per preceding mentioned graphical representation it can be examined that
there are several techniques that can be used by company in providing better appraisal to its
15
20
10
10
a) MBO (Management by
Objectives)
b) Graphic Rating Scale
Method
c) 360-degree feedback

customers. In this regards, 20 people give their views that management by operation is consider
as an important technique that help manager in analysing employees performance. 10
participants think that graphic rating scale method is also effective for providing feedback to
employees while executing their roles and responsibilities. On the other hand, remaining 10
respondents said that 360 degree feedback is also effective in evaluating the overall performance
at working area.
Theme 4: Main objectives of performance appraisal within the Food and beverage
industry.
Q4) According to you, what are the main objectives of performance
appraisal within the Food and beverage industry?
Frequency
a) To Promote employees 15
b) To identify the training requirements 15
c) To facilitate communication between manager and employees 10
Interpretation: There are different objectives of employee performance appraisals within the
business organisation as it support in enhancing positive brand image. In context of this, 15
16
15
15
10
a) To Promote employees
b) To identify the training
requirements
c) To facilitate communication
between manager and
employees

people give their views that to promote employees at working area is one of the main objective
that contributes in keeping employees engaged and motivated. Furthermore, 15 participants give
their views that another objective of performance appraisal is to determine the training
requirement at working place. On the other hand, remaining 10 respondents give their views that
to facilitate communication between manager and employees is also a important objective.
Theme 5: Benefits of employees performance appraisal employ by Food and beverage
industry.
Q5) What are the benefits of employees performance appraisal employ
by Food and beverage industry?
Frequency
a) Improve employees performance 20
b) Higher job satisfaction 10
c) Reduce employee turnover 10
Interpretation: Overall performance and success of business organisation is highly based on its
workforce. Thus, it is crucial for company to motivate their employees by providing them
17
20
10
10
a) Improve employees
performance
b) Higher job satisfaction
c) Reduce employee turnover

benefits and rewards as per their performance level. By this firm can increase its positive brand
image. As there are some benefits of employee performance appraisal that support employees in
developing their productivity. 20 participants think that it improve workers performance by
motivating them and 10 respondents give their views that it also provide higher job satisfaction
that support in making workers productive. Apart from this, rest of 10 people said that
performance appraisal also beneficial in reducing employee turnover by retaining them for
longer period of time.
Theme 6: Impact of employee performance appraisal on employee performance.
Q6) What is the impact of employee performance appraisal on
employee performance?
Frequency
a) Positive 20
b) Negative 10
c) Neutral 10
18
20
10
10
a) Positive
b) Negative
c) Neutral

Interpretation: From the above mentioned graph it has been analysed that employees
performance appraisals put their huge contact over the company and its workers as well. In this
regards, 20 out of 40 people said that it positively impact on the employees execution, 10
participants give their views that sometime it put negative impact because of lack of involvement
of employees at working area. On the other hand, rest of 10 respondents are neutral with this
theme.
Theme 7: Employee performance appraisal improve motivation and job satisfaction.
Q7) As per your view point, employee performance appraisal improve
motivation and job satisfaction?
Frequency
a) Yes 30
b) No 10
Interpretation: Employee performance appraisal show a critical part in business as it help in
increasing positive brand image at market by making workforce more strong. In this regards, 30
out of 40 people think that effective performance help in providing job satisfaction and
19
30
10
a) Yes
b) No

motivation as well. This will directly contributes in increasing overall productivity level. On the
other side, rest of 10 participants are not agree with this statement.
Theme 8: Challenges faced by company while providing performance appraisal to its
employees.
Q8) What are the challenges faced by company while providing
performance appraisal to its employees?
Frequency
a) Lack of employee involvement 20
b) Employee Resistance 10
c) Appraiser Bias 10
Interpretation: As per discussed graphical representation it can be analysed that different
challenges faced by company at the time of providing appraisals to its workers. In this, 20 out of
40 people give their views that lack of employee involvement in the appraisals is issue in-front of
manager. 10 respondents think that employee resistance is a issue and on the other side
20
20
10
10
a) Lack of employee
involvement
b) Employee Resistance
c) Appraiser Bias

remaining 10 participants said that appraiser bias is also a leading issue faced by firm at the time
of providing performance appraisal.
Theme 9: Alternative ways used by company to overcome from performance appraisal
challenges.
Q9) What are the alternative ways used by company to overcome from
performance appraisal challenges?
Frequency
a) Adequate feedback 15
b) Accountability 15
c) The Right system 10
Interpretation: it has been examined from discussed graph that there are various alternative
ways used by firm to defeat from the performance appraisals challenges. In this, 15 people think
that adequacy feedback is an effective way to improve the process of appraisals. 15 participants
give their views that accountability is also a way that help in improving employees performance
21
15
15
10
a) Adequate feedback
b) Accountability
c) The Right system

and on the other hand, rest of 10 respondents said that the time system at the time of
implementing providing appraisal is best to overcome from the challenges.
CONCLUSION AND RECOMMENDATIONS
Conclusion
From the above mentioned research it can be concluded that employee performance
appraisal is one of the important activity that used by company in making employees more
productive. By this company attain competitive growth at market place by motivating workers
towards the job roles and responsibilities. In addition of this, there are some important methods
such as MBO, and 360 degree feedback and many more. All these can be effective for improving
employees performance. Apart from this, performance appraisal is also beneficial in encouraging
employees towards the job roles and at the same time also analysis the requirements of training
and development programs. This will directly contributes in developing workforce more strong
and able to accomplishing their set targets. Furthermore, some challenges like lack of employee
involvement, appraiser Bias, employee resistance and so on that arise at the time of performance
appraisal that negatively impact over the employees performance. Thus it is important for
manager of company to use appropriate ways like proper training, development activities to
improve workers performance at working area. This will directly contribute in establishing
competitive image of company keeping employees more productive. Furthermore, it has been
concluded that, this research is also beneficial for investigator in determining the issues that thy
address in future research. Thus, it is crucial for researcher to effectively analyse all the aspects
given in research project so that they can easily improve the possibilities of addressing all the
objectives and issues as well. Apart from this, it has been concluded that employee’s
performance appraisal is significant that support in retaining workers within the company for
longer period of time that positively impact in reducing employee turnover. For attaining the
same, firm also focus on employee’s behaviour and their performance because they are appraised
on the basis of their performance only. This is the reason that workers also give their best efforts
at workplace so that they easily attain their targets in stipulated period of time. If employees are
not get appropriate appraisal then they become demotivated towards their job roles. Thus, it is
crucial for company providing better benefits to employees so that they feel their importance and
value within the company and give their best efforts to accomplishing their targets without any
kind of issues and obstacles.
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Recommendation
 Company should make clear about the consistent and clear guidelines about promotions
and also facilitate analysis of the performance biases devoid.
 It is necessary for the organisations in food and beverage sector to adopt 360-degree
feedback because this is a system under which staff members receive confidential and
consists the managers and peers at the time of performance appraisal.
 Management should take the feedback from the employees on continuous basis about the
work and the issues which are faced through them at workplace.
 Managers should share with subordinates both disappointment and expectation on daily
basis. Through giving staff members with the frequent opportunities to discuss about the
performance regarding any rewards or punishment.
 The management should rate the employees in those areas under which they have better
job knowledge. If the appraisers make proper evaluation on those dimension which are
good in positions. In this, chances of the inter- rater agreement enhance and becomes
valid process.
REFLECTION
I feel glad that I got opportunity to undertake investigation that is based on impact of
employee performance appraisal on food and beverage sector. At the time of performing research
activities I become able to improve my skills and understanding about effectiveness of
performance appraisal and its benefits for business organisation. In addition of this, I also know
about different methods that used by researcher within the research to gather relevant data and
information in an effective manner. Under this study, I used primary and secondary methods that
support me in gathering detailed and accurate data on the basis of research topic. In this, primary
source support me in preparing questionnaire because the provided time is limited. By using
questionnaire I can easily understand view point of different people about the particular topic and
theme as well. Furthermore, I also adopt sampling method to select a sampling size from the
larger population. In this, I choose probabilistic sampling techniques that support in reducing any
kind of bias behaviour at the time of selecting sample size. On the other side, secondary
information is also collected through online sources such as articles that provide updated and
detailed information on the basis of particular research topic. With the assistance of this, I can
easily take right and valid decision that make research project more successful. Furthermore, this
23

research help me in improving my personal and professional skills that support me in my career
growth. This project assist me in improving my experience that support in determining all the
challenges that arise in this project. It can be beneficial in evaluating the appropriate way that
used by me in my future research activities. With the help of this, I improve my research skills
and areas that support me in gathering relevant data and information towards the specific topic.
As this will directly contributes in making whole research effective and valid as well.
Appendix
Questionnaire
Q1) Do you have any idea about employee performance appraisals?
a) Yes
b) No
Q2) Does employee performance appraisals help business organisation in increasing its
productivity?
a) Yes
b) No
24

Q3) What kind of performance appraisal techniques used by Food and beverage sector for
improving employee performance?
a) MBO (Management by Objectives)
b) Graphic Rating Scale Method
c) 360-degree feedback
Q4) According to you, what are the main objectives of performance appraisal within the
Food and beverage industry?
a) To Promote employees
b) To identify the training requirements
c) To facilitate communication between manager and employees
Q5) What are the benefits of employees performance appraisal employ by Food and
beverage industry?
a) Improve employees performance
b) Higher job satisfaction
c) Reduce employee turnover
Q6) What is the impact of employee performance appraisal on employee performance?
a) Positive
b) Negative
c) Neutral
Q7) As per your view point, employee performance appraisal improve motivation and job
satisfaction?
a) Yes
b) No
Q8) What are the challenges faced by company while providing performance appraisal to
its employees?
a) Lack of employee involvement
b) Employee Resistance
c) Appraiser Bias
Q9) What are the alternative ways used by company to overcome from performance
appraisal challenges?
a) Adequate feedback
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b) Accountability
c) The Right system
Q10) Recommended the ways by which Food and beverage company can improve their
productivity by effective employees performance appraisals.
26

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