Stakeholder Analysis in Healthcare System

This assignment delves into stakeholder analysis within the context of an e-health record system. It identifies key stakeholders, their interests, and how they interact. The analysis utilizes a questionnaire for healthcare professionals and a use case model to illustrate information flow within the system. The report emphasizes patient consent, data access, and information sharing.

ASSESSMENT ITEM 2
SYSTEM ANALYSIS PG

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK...............................................................................................................................................1
Stakeholder analysis....................................................................................................................1
Questionnaire..............................................................................................................................2
Use case model............................................................................................................................3
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
'My Health Record' is the secure online synopsis of an individual health information and
which is the project of The Commonwealth Government. The project funding has been approved
and in this report stakeholders of this project will identify and positioned with the help of
stakeholder mapping. The role names of stakeholders who will be provided access to the project
will be identified and explanation of their interest will be provided. Questionnaire will be
provided to one of the stakeholder in order to obtain information regarding issues they faced
regarding patient medical information. Eventually use case model will be prepared for the
information system.
TASK
Stakeholder analysis
Stakeholder analysis helps in identifying the key stakeholders and their relationship with
the project (Knight and et.al., 2014). In the project 'My Health Record', numerous stakeholders
are attached who are directly and indirectly influence the success of the project. In this context,
the stakeholder mapping will aid in identifying the stakeholder and their role.
Internal Operations Internal Executive
 Administrators
 General Managers
 Managers
 CEO's
 Director
 Technical Staff
 Patients
 Employees
External Operation External Executive
 Healthcare professionals
 Organisational service providers
 Society and communities
 Local Authority
 Health Insurance
 Medicine Suppliers
 NGOs
 Research Partners
Every stakeholder plays important and key role in the whole project. The reasons they have
interest in the project is described below:
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 Administrators: In My Health Record, administration of the hospital plays important
role. They have to assess the information and record it on the online database. CEO and Director: They have interest as the project will aid in the growth and
development of the hospital by reducing extra cost and efforts. General managers and managers: These stakeholders have interest as it will assist them
in providing health care professionals precise information about patient health
information (Rabbi, Mamun and Islam, 2015). Technical Staff: They are essential in order to rectify any error identified in software and
applications. Patients: They are important and have high interest as it will help them to retain all the
information regarding their health check ups, medicines, treatment, etc. Employees: Employees who make contact with patients will be able to get access the past
information about the patient and provide them information regarding which health care
professional they need to consult with. Health Care professionals: They have high interest in the project. This assist them in
acquiring all the information related with past medication and treatment of patient and
can provide them precise treatment thoroughly (Scott, Richards and Caldwell, 2015). Organisational service providers: These are medical suppliers, raw material providers,
etc. They have low interest as they will provide medical supplies according to the need
and requirement. Society and community: Society and communities have high interest as they will be
greatly benefited by the project.
 Health insurance: Health insurance providers will be able to retain the information about
client past medical record which helps them in managing their claim process.
Questionnaire
To get more in-depth information regarding the environment, the area of problem and the
way system would operate to eliminate the problem a questionnaire comprises 10 question will
be provided to the health care professionals of the health care institutions. The motive of the
questionnaire is to identify the issue faced by these professional before providing treatment to the
patients regarding their past medical record (Robertson, 2014). In this context, the questionnaire
is provided below:
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Questions
Name:- _________
Age:- ________
Gender:-________
1. What kind of problem you faced while obtaining past medication record of patient?
2. Does patient efficiently able to provide precise information related with his or her past
medication?
3. Will e-record aid in providing updated and precise information related with patient
health?
4. Do you agree that non maintenance of medical record is the major issue for health care
professionals?
5. Is adequate funding has been provided to the hospitals in order to implement the new
technologies?
6. How do you inquire patient regarding their past medication record?
7. What issues troubles you when interacting with patient in order to obtain precise
information?
8. Is the project is worthwhile?
9. Do you find e-health record significant for the hospital and health care purpose?
10. How would you recommend in order to improve the e-health record system in order to
enhance its performance?
Use case model
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Gives
Consent
Access
Information
Share
Information
DoctorPatient
Update
Information

In the above use case diagram, patient is giving consent to the doctor in order to assess the past
medication information of the patient (Elliott, Lee and Hussainy, 2016). Without patient consent,
doctors or health care professionals are not allowed to get access to the information. After giving
the consent, the doctor can access the information, provide medication and treatment accordingly
and update the information after the treatment. Eventually, doctor and both patient can share the
updated information to other hospital where he or she will get the treatment (Scandurra,
Pettersson and Hägglund, 2017).
CONCLUSION
From the above report it can be understood that stakeholder analysis plays crucial role
which helps in identifying the key stakeholder of the company. In this context, the report helps in
identifying the key stakeholders and their interests. The questionnaire has been prepared which
has to be answered by health care professional. Use case model has been constructed in the
assignment which demonstrates the understanding of the information system.
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REFERENCES
Books and Journals
Elliott, R.A., Lee, C.Y. and Hussainy, S.Y., 2016. Electronic prescribing and medication
management at a residential aged care facility. Applied clinical informatics, 7(01), pp.116-
127.
Knight, A.W., and et.al., 2014. The eCollaborative: using a quality improvement collaborative to
implement the National eHealth Record System in Australian primary care
practices. International journal for quality in health care, 26(4), pp.411-417.
Rabbi, K., Mamun, Q. and Islam, M.R., 2015, June. Dynamic feature selection (DFS) based Data
clustering technique on sensory data streaming in eHealth record system. In Industrial
Electronics and Applications (ICIEA), 2015 IEEE 10th Conference on (pp. 661-665).
IEEE.
Robertson, G., 2014. Bringing diagnostic reports into the eHealth record. Health Voices, (15),
p.20.
Scandurra, I., Pettersson, M. and Hägglund, M., 2017. When do people read their health record?:
analysis of usage data of a national eHealth service giving patients access to their
electronic health record. In Informatics for Health 2017 24-26 April 2017 Manchester,
UK (Vol. 235).
Scott, K.M., Richards, D. and Caldwell, P.H., 2015. How trustworthy are apps for maternal and
child health?. Health and Technology, 4(4), pp.329-336.
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