Digital Marketing Strategy Evaluation for Port Fairy Caravan and Camping Park
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This document provides a situational analysis of the current digital marketing strategies of Port Fairy Caravan and Camping Park. It includes an analysis of the current situation, problem and opportunity statement, critical assumptions and constraints, analysis of options, recommendations, financial analysis, and budget estimate.
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Running Head: INFORMATION TECHNOLOGY PROJECT MANAGEMENT Digital Marketing Strategy Evaluation for Port Fairy Caravan and Camping Park Name of the Student Name of the University
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1INFORMATION TECHNOLOGY PROJECT MANAGEMENT Table of Contents 1. Introduction, Background and Business Objectives....................................................................2 2. Situational Analysis.....................................................................................................................5 2.1 Analysis of Current Situation................................................................................................5 2.2 Problem and Opportunity Statement (SWOT Analysis).......................................................5 2.3 Critical Assumptions and Constraints...................................................................................6 2.4 Analysis of Options...............................................................................................................6 2.5 Recommendations..................................................................................................................7 3. Financial Analysis (NPV, ROI, Cash Flow)................................................................................7 4. Budget Estimate...........................................................................................................................8 5. Preliminary Project Requirements.............................................................................................11 6. Schedule Estimate......................................................................................................................12 7. Potential Risks...........................................................................................................................16 Bibliography..................................................................................................................................17
2INFORMATION TECHNOLOGY PROJECT MANAGEMENT 1. Introduction, Background and Business Objectives Port Fairy Caravan and Camping Park is a small hamlet in South West of Australia where travelers can enjoy the essence of camping at reasonable costs. In addition to regular caravans and camps, there are also luxury rooms for tourists who seek comfort during the stay. Along with the camps and luxury rooms, all amenities including water, food, electricity and other essentials are also provided. In other words, the service of the company undertaking the management of the park is of very high quality. The only problem is that the due to lack of appropriate and effective e-marketing strategies, the company invests a bit too much on marketing whereas the expected benefits are not gained. The company expects a return on investment of at least 25%, which is definitely not met at the current situation. The business objective for this proposed project is to review the current digital marketing strategiestoidentifyissues,loopholesandproblemsandaccordinglydevelopsuitable recommendations so that the company can undertake a much more cost efficient digital marketing strategy to increase the number of customers and in turn the return on investment from the services. Based on the analysis of the objectives and work requirements for the project, the work breakdown structure is developed and shown in the following table. WBSTask Name 0Digital Marketing Strategy Evaluation for Port Fairy Caravan and Camping Park 1Evaluate Digital Marketing 1.1Initiate Discussions with Management Regarding Current State of Affairs 1.2Analyse the Requirements for Strategy Review for the Company 1.3Gain Insight on the Current Digital Marketing Strategies Used
3INFORMATION TECHNOLOGY PROJECT MANAGEMENT 1.4Discuss Speific Points Regarding Current Marketing Techniques Used 1.5Access Marketing Statistics of the Company 1.6Analyse the Current Marketing Trend through Digital Media Platforms 1.7Review Success of Other Companies through Digital Marketing Strategies 1.8Predict the Changes in Trends in the Near Future 1.9Analyse the Internal Environment of the Company through SWOT Analysis 1.10Determine How Many Customers have responded to the Marketing Posts Made by the Company in the Digital Media 1.11Propose a Digital Marketing Model to the Company 1.12Submit Proposal on the Proposed Digital Marketing Model 2Examine Customer Profiles 2.1Request Access to Customer Profiles for Data Analysis 2.2Agree to Not Disclose the Data 2.3Follow Ethical Standards to Handle Such Sensitive Data 2.4Inform Customers Regarding Data Access for Research Purposes 2.5Sign Privacy Assurance Declaration and Send to the Customers 2.6Receive Approval from the Customers to Access Data 2.7Collect All Data Required for Analysis 2.8Classification of Data As Per Categories 2.9Verification of the Data 2.10Conduct Detailed Data Analysis 3Review Digital Presence 3.1Analyse Social Media Handles Used by the Company 3.2Review the Presence of the Company in the Social Media Platforms 3.3Analyse Customer Interactions with the Company 3.4Analyse the Number of Customers who respond to the Promotional Posts Every Data 3.5Analyse Customer Feedbacks in the Social Media Platforms 3.6Analyse Customer Reach of the Company in the Social Media 3.7Evaluate the Marketing Strategies through Other Digitia Media Platforms 3.8Analyse the Responses of the Company to Customer Queries
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4INFORMATION TECHNOLOGY PROJECT MANAGEMENT 3.9Analyse Customer Satisfaction to the Query Replies 3.10Develop Plan to Increase Social Media Presence and Engagement with Customers 3.11Prepare Draft Report Regarding Social Media Presence 4Evaluate Messaging Strategies 4.1Analyse the Messaging Strategy of the Company to the Customers 4.2Review the Marketing Aggresiveness of the Messages 4.3Determine Average Response Time to the Customer Messages 4.4Determine if Customers like the Current Marketing Aggressiveness of the Company 4.5Review Negative Feedbacks of the Customers 4.6Review Positive Feedbacks of the Customers 4.7Collect Messaging Data 4.8Prepare Plans for Improving the Messaging Services 4.9Prepare Draft Report Regarding Social Media Messaging Techniques 5Review Marketing ROI 5.1Request Company to Give Access to Marketing and Business Data 5.2Agree to Not Disclose the Data 5.3Agree to Ethical Standards to be Followed for Handling the Data 5.4Receive Temporary and Selective Access to the Business Data 5.5Collect Data As Required 5.6Classification of Data As Per Categories 5.7Detailed Analysis of Data 5.8Classification of Statistical Data 5.9Analyse Proposed Investment Data 5.10Calculate Expected ROI 5.11Develop Recommendations based on the ROI 5.12Develop Plan to Increase Business Profitability 5.13Documentation and Submission of the Final Review Report
5INFORMATION TECHNOLOGY PROJECT MANAGEMENT 2. Situational Analysis 2.1 Analysis of Current Situation Currently, there are no spaces for complaints against the services provided by the companyas they have been top notch and appropriately meeting the standards. However, one problem area that the company currently faces is the lack of customer reach in spite of investing a considerable amount of money for marketing strategies (including digital and non-digital marketing). With a huge amount of investment, the company naturally expects high amount of return on investment but that is definitely not the case. Hence, the company needs to undertake better and cost effective marketing strategies that will allow them to earn more cost benefit and return on investment. 2.2 Problem and Opportunity Statement (SWOT Analysis) The main problem that company currently faces is the over-expenditure of resources on digital marketing and the opportunity is to develop a new digital marketing strategy that will be much more cost effective. The situation is further explored using SWOT analysis as shown in the following table. StrengthsWeaknesses The strength of the company is the quality of the servicesitprovidestothecustomersatvery reasonablecosts.Furthermore,thenatureof business is very interesting, especially for tourists who seek relaxation at the heart of nature. Themainweaknessisthatthecompany management does not have a very clear idea about cost effective digital marketing techniques that can enhance the profitability of their business. OpportunitiesThreats With some changes in the marketing strategies and increasing cost effectiveness, the company will be The main threat at this current situation is the problemofover-expenditureinthemarketing
6INFORMATION TECHNOLOGY PROJECT MANAGEMENT able to increase their profitability and popularity among the customers. departmentthatcancauseseriousfinancial problems for the company. 2.3 Critical Assumptions and Constraints The critical assumptions made for the project are listed as follows. It has been assumed that only digital marketing is sufficient to attract more customers. It has been assumed that following a specific and cost effective marketing strategy will be sufficient for attracting new customers. It has been assumed that the company has sufficient financial power to invest in the proposed project. The main constraint of the project is the lack of sufficient digital marketing knowledge of the company management. Hence, it is required to deploy an effective and efficient digital marketing team who will handle all the marketing aspects of the company.
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7INFORMATION TECHNOLOGY PROJECT MANAGEMENT 2.4 Analysis of Options There are two options for the company at the current situation – deploy a digital marketing team who will handle the marketing aspects of the company but will require payment of wages or develop and deploy a new digital marketing strategy without any additional staffing. The second option will save some costs but the project deployment will not be effective as the current staffs do not have sufficient idea about cost effective digital marketing techniques. On the other hand, for the first option, while wages are to be paid to the marketing team, it will also ensure the marketing is handled efficiently thus increasing the profitability of business for the company. 2.5 Recommendations Based on the analysis of the situation, the recommendations are suggested for the company as follows. Deploy a digital marketing team who will handle the marketing process through the digital media. Follow a specific and cost effective digital marketing model instead of trying different models and techniques all together. Strongly emphasize on the customer requirements and likings and ensure they have a good experience during the trip so that there are high chances they will refer their friends and family to come and visit the park. 3. Financial Analysis (NPV, ROI, Cash Flow) The financial analysis based on the given data by the company is shown in the following table.
8INFORMATION TECHNOLOGY PROJECT MANAGEMENT Cost-BenefitAnalysisfor PortFairyCaravanand Camping Park Analysis Variables: Discount Rate Used9.00% Annual Benefits$- Annual Operational Costs$- One-Time Development Cost$- Year of Project 0123TOTALS Economic Benefit$0.00$ 90,000.00 $ 130,000.00 $ 150,000.00 Discount Rate1.00000.91740.84170.7722 PV of Benefits$0.00$82,568.81$109,418.40$115,827.52 NPV of all BENEFITS$0.00$ 82,568.81 $ 191,987.21 $ 307,814.73 $ 307,814.73 One-Time COSTS$- Recurring Costs-$90,000.00$ (20,000.00) $ (20,000.00) $ (15,000.00) Discount Rate1.00000.91740.84170.7722 PV of Recurring Costs-$90,000.00$ (18,348.62) $ (16,833.60) $ (11,582.75) NPV of all COSTS$ (90,000.00) $ (108,348.62) $ (125,182.22) $ (136,764.98) $ (136,764.98) Overall NPV$ 171,049.75 Overall ROI 1.2507 The above table shows the cash flow, NPV and ROI of the project. It also shows that at the currently proposed investment amounts and expected cash flow, the return on investment is 1.25 i.e. 25%, which is desired by the company. However, in order to achieve this goal, the company needs to deploy a better and cost effective digital marketing strategy and model. 4. Budget Estimate WBSTask NameDurationResource NamesCost 0Digital Marketing Strategy Evaluation for Port Fairy Caravan and Camping Park55 days$51,296.00
9INFORMATION TECHNOLOGY PROJECT MANAGEMENT 1Evaluate Digital Marketing12 days$7,136.00 1.1Initiate Discussions with Management Regarding Current State of Affairs1 dayProject Manager$168.00 1.2Analyse the Requirements for Strategy Review for the Company1 dayProject Manager$168.00 1.3Gain Insight on the Current Digital Marketing Strategies Used1 dayProject Manager$168.00 1.4Discuss Speific Points Regarding Current Marketing Techniques Used1 dayProject Manager$168.00 1.5Access Marketing Statistics of the Company1 day ProjectManager,Caravan andCampaignSpecialist Consultant $808.00 1.6Analyse the Current Marketing Trend through Digital Media Platforms1 day ProjectManager,Caravan andCampaignSpecialist Consultant $808.00 1.7Review Success of Other Companies through Digital Marketing Strategies1 day ProjectManager,Caravan andCampaignSpecialist Consultant $808.00 1.8Predict the Changes in Trends in the Near Future1 day ProjectManager,Caravan andCampaignSpecialist Consultant $808.00 1.9Analyse the Internal Environment of the Company through SWOT Analysis1 day CaravanandCampaign SpecialistConsultant, Project Manager $808.00 1.10Determine How Many Customers have responded to the Marketing Posts Made by the Company in the Digital Media1 day CaravanandCampaign SpecialistConsultant, Project Manager $808.00 1.11Propose a Digital Marketing Model to the Company1 day CaravanandCampaign SpecialistConsultant, Project Manager $808.00 1.12Submit Proposal on the Proposed Digital Marketing Model1 day CaravanandCampaign SpecialistConsultant, Project Manager $808.00 2Examine Customer Profiles10 days$6,400.00 2.1Request Access to Customer Profiles for Data Analysis1 dayCustomer Survey Specialist$640.00 2.2Agree to Not Disclose the Data1 dayCustomer Survey Specialist$640.00 2.3Follow Ethical Standards to Handle Such Sensitive Data1 dayCustomer Survey Specialist$640.00 2.4Inform Customers Regarding Data Access for Research Purposes1 dayCustomer Survey Specialist$640.00 2.5Sign Privacy Assurance Declaration and Send to the Customers1 dayCustomer Survey Specialist$640.00 2.6Receive Approval from the Customers to Access Data1 dayCustomer Survey Specialist$640.00 2.7Collect All Data Required for Analysis1 dayCustomer Survey Specialist$640.00 2.8Classification of Data As Per Categories1 dayCustomer Survey Specialist$640.00 2.9Verification of the Data1 dayCustomer Survey Specialist$640.00
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10INFORMATION TECHNOLOGY PROJECT MANAGEMENT 2.10Conduct Detailed Data Analysis1 dayCustomer Survey Specialist$640.00 3Review Digital Presence11 days$7,040.00 3.1Analyse Social Media Handles Used by the Company1 daySocial Media Specialist$640.00 3.2Review the Presence of the Company in the Social Media Platforms1 daySocial Media Specialist$640.00 3.3Analyse Customer Interactions with the Company1 daySocial Media Specialist$640.00 3.4Analyse the Number of Customers who respond to the Promotional Posts Every Data1 daySocial Media Specialist$640.00 3.5Analyse Customer Feedbacks in the Social Media Platforms1 daySocial Media Specialist$640.00 3.6Analyse Customer Reach of the Company in the Social Media1 daySocial Media Specialist$640.00 3.7Evaluate the Marketing Strategies through Other Digitia Media Platforms1 daySocial Media Specialist$640.00 3.8Analyse the Responses of the Company to Customer Queries1 daySocial Media Specialist$640.00 3.9Analyse Customer Satisfaction to the Query Replies1 daySocial Media Specialist$640.00 3.10DevelopPlantoIncreaseSocialMediaPresenceand Engagement with Customers1 daySocial Media Specialist$640.00 3.11Prepare Draft Report Regarding Social Media Presence1 daySocial Media Specialist$640.00 4Evaluate Messaging Strategies9 days$5,760.00 4.1Analyse the Messaging Strategy of the Company to the Customers1 dayE-Marketing Specialist$640.00 4.2Review the Marketing Aggresiveness of the Messages1 dayE-Marketing Specialist$640.00 4.3Determine Average Response Time to the Customer Messages1 dayE-Marketing Specialist$640.00 4.4DetermineifCustomersliketheCurrentMarketing Aggressiveness of the Company1 dayE-Marketing Specialist$640.00 4.5Review Negative Feedbacks of the Customers1 dayE-Marketing Specialist$640.00 4.6Review Positive Feedbacks of the Customers1 dayE-Marketing Specialist$640.00 4.7Collect Messaging Data1 dayE-Marketing Specialist$640.00 4.8Prepare Plans for Improving the Messaging Services1 dayE-Marketing Specialist$640.00 4.9Prepare Draft Report Regarding Social Media Messaging Techniques1 dayE-Marketing Specialist$640.00 5Review Marketing ROI13 days$24,960.00 5.1Request Company to Give Access to Marketing and Business Data1 day Customer Survey Specialist, Social Media Specialist, E- Marketing Specialist $1,920.00
11INFORMATION TECHNOLOGY PROJECT MANAGEMENT 5.2Agree to Not Disclose the Data1 day Customer Survey Specialist, Social Media Specialist, E- Marketing Specialist $1,920.00 5.3Agree to Ethical Standards to be Followed for Handling the Data1 day Customer Survey Specialist, Social Media Specialist, E- Marketing Specialist $1,920.00 5.4Receive Temporary and Selective Access to the Business Data1 day Customer Survey Specialist, Social Media Specialist, E- Marketing Specialist $1,920.00 5.5Collect Data As Required1 day Customer Survey Specialist, Social Media Specialist, E- Marketing Specialist $1,920.00 5.6Classification of Data As Per Categories1 day Customer Survey Specialist, Social Media Specialist, E- Marketing Specialist $1,920.00 5.7Detailed Analysis of Data1 day Customer Survey Specialist, Social Media Specialist, E- Marketing Specialist $1,920.00 5.8Classification of Statistical Data1 day Customer Survey Specialist, Social Media Specialist, E- Marketing Specialist $1,920.00 5.9Analyse Proposed Investment Data1 day Customer Survey Specialist, Social Media Specialist, E- Marketing Specialist $1,920.00 5.10Calculate Expected ROI1 day Customer Survey Specialist, Social Media Specialist, E- Marketing Specialist $1,920.00 5.11Develop Recommedations based on the ROI1 day Customer Survey Specialist, Social Media Specialist, E- Marketing Specialist $1,920.00 5.12Develop Plan to Increase Business Profitability1 day Customer Survey Specialist, Social Media Specialist, E- Marketing Specialist $1,920.00 5.13Documentation and Submission of the Final Review Report1 day Customer Survey Specialist, Social Media Specialist, E- Marketing Specialist $1,920.00 5. Preliminary Project Requirements The project requires the access to company business and customer data in order to aid the review of the digital marketing strategies of the company. The project team should be provided with suitable digital resources that they can use to review and analyse the current strategies of the
12INFORMATION TECHNOLOGY PROJECT MANAGEMENT company. The preliminary requirements for the suggested development for the company include a digital marketing team who will be deployed to manage various social media handles like Twitter, Instagram and Facebook. They also need to provided with sufficient resources so that they can create meaningful posts in the social media and also regularly interact with the potential customers. Special seasonal offers can also be released too attract more customers. 6. Schedule Estimate WBSTask NameDurationStartFinishPredecessors 0Digital Marketing Strategy Evaluation for Port Fairy Caravan and Camping Park55 daysMon 7/1/19Fri 9/13/19 1Evaluate Digital Marketing12 daysMon 7/1/19Tue 7/16/19 1.1Initiate Discussions with Management Regarding Current State of Affairs1 dayMon 7/1/19Mon 7/1/19 1.2Analyse the Requirements for Strategy Review for the Company1 dayTue 7/2/19Tue 7/2/192 1.3Gain Insight on the Current Digital Marketing Strategies Used1 dayWed 7/3/19Wed 7/3/193 1.4DiscussSpecificPointsRegardingCurrent Marketing Techniques Used1 dayThu 7/4/19Thu 7/4/194 1.5Access Marketing Statistics of the Company1 dayFri 7/5/19Fri 7/5/195 1.6Analyse the Current Marketing Trend through Digital Media Platforms1 dayMon 7/8/19Mon 7/8/196 1.7Review Success of Other Companies through Digital Marketing Strategies1 dayTue 7/9/19Tue 7/9/197 1.8Predict the Changes in Trends in the Near Future1 dayWed 7/10/19Wed 7/10/198 1.9Analyse the Internal Environment of the Company through SWOT Analysis1 dayThu 7/11/19Thu 7/11/199 1.10 Determine How Many Customers have responded to theMarketingPostsMadebytheCompany inthe Digital Media 1 dayFri 7/12/19Fri 7/12/1910 1.11Propose a Digital Marketing Model to the Company1 dayMon 7/15/19Mon 7/15/1911 1.12Submit Proposal on the Proposed Digital Marketing Model1 dayTue 7/16/19Tue 7/16/1912 2Examine Customer Profiles10 daysWed 7/17/19Tue 7/30/19 2.1Request Access to Customer Profiles for Data1 dayWed 7/17/19Wed 7/17/1913
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13INFORMATION TECHNOLOGY PROJECT MANAGEMENT Analysis 2.2Agree to Not Disclose the Data1 dayThu 7/18/19Thu 7/18/1915 2.3Follow Ethical Standards to Handle Such Sensitive Data1 dayFri 7/19/19Fri 7/19/1916 2.4Inform Customers Regarding Data Access for Research Purposes1 dayMon 7/22/19Mon 7/22/1917 2.5Sign Privacy Assurance Declaration and Send to the Customers1 dayTue 7/23/19Tue 7/23/1918 2.6Receive Approval from the Customers to Access Data1 dayWed 7/24/19Wed 7/24/1919 2.7Collect All Data Required for Analysis1 dayThu 7/25/19Thu 7/25/1920 2.8Classification of Data As Per Categories1 dayFri 7/26/19Fri 7/26/1921 2.9Verification of the Data1 dayMon 7/29/19Mon 7/29/1922 2.10Conduct Detailed Data Analysis1 dayTue 7/30/19Tue 7/30/1923 3Review Digital Presence11 daysWed 7/31/19Wed 8/14/19 3.1Analyse Social Media Handles Used by the Company1 dayWed 7/31/19Wed 7/31/1924 3.2Review the Presence of the Company in the Social Media Platforms1 dayThu 8/1/19Thu 8/1/1926 3.3Analyse Customer Interactions with the Company1 dayFri 8/2/19Fri 8/2/1927 3.4Analyse the Number of Customers who respond to the Promotional Posts Every Data1 dayMon 8/5/19Mon 8/5/1928 3.5Analyse Customer Feedbacks in the Social Media Platforms1 dayTue 8/6/19Tue 8/6/1929 3.6Analyse Customer Reach of the Company in the Social Media1 dayWed 8/7/19Wed 8/7/1930 3.7Evaluate the Marketing Strategies through Other Digitia Media Platforms1 dayThu 8/8/19Thu 8/8/1931 3.8Analyse the Responses of the Company to Customer Queries1 dayFri 8/9/19Fri 8/9/1932 3.9Analyse Customer Satisfaction to the Query Replies1 dayMon 8/12/19Mon 8/12/1933 3.10Develop Plan to Increase Social Media Presence and Engagement with Customers1 dayTue 8/13/19Tue 8/13/1934 3.11Prepare Draft Report Regarding Social Media Presence1 dayWed 8/14/19Wed 8/14/1935 4Evaluate Messaging Strategies9 daysThu 8/15/19Tue 8/27/19 4.1Analyse the Messaging Strategy of the Company to the Customers1 dayThu 8/15/19Thu 8/15/1936
14INFORMATION TECHNOLOGY PROJECT MANAGEMENT 4.2Review the Marketing Aggresiveness of the Messages1 dayFri 8/16/19Fri 8/16/1938 4.3Determine Average Response Time to the Customer Messages1 dayMon 8/19/19Mon 8/19/1939 4.4Determine if Customers like the Current Marketing Aggressiveness of the Company1 dayTue 8/20/19Tue 8/20/1940 4.5Review Negative Feedbacks of the Customers1 dayWed 8/21/19Wed 8/21/1941 4.6Review Positive Feedbacks of the Customers1 dayThu 8/22/19Thu 8/22/1942 4.7Collect Messaging Data1 dayFri 8/23/19Fri 8/23/1943 4.8Prepare Plans for Improving the Messaging Services1 dayMon 8/26/19Mon 8/26/1944 4.9Prepare Draft Report Regarding Social Media Messaging Techniques1 dayTue 8/27/19Tue 8/27/1945 5Review Marketing ROI13 daysWed 8/28/19Fri 9/13/19 5.1Request Company to Give Access to Marketing and Business Data1 dayWed 8/28/19Wed 8/28/1946 5.2Agree to Not Disclose the Data1 dayThu 8/29/19Thu 8/29/1948 5.3Agree to Ethical Standards to be Followed for Handling the Data1 dayFri 8/30/19Fri 8/30/1949 5.4Receive Temporary and Selective Access to the Business Data1 dayMon 9/2/19Mon 9/2/1950 5.5Collect Data As Required1 dayTue 9/3/19Tue 9/3/1951 5.6Classification of Data As Per Categories1 dayWed 9/4/19Wed 9/4/1952 5.7Detailed Analysis of Data1 dayThu 9/5/19Thu 9/5/1953 5.8Classification of Statistical Data1 dayFri 9/6/19Fri 9/6/1954 5.9Analyse Proposed Investment Data1 dayMon 9/9/19Mon 9/9/1955 5.10Calculate Expected ROI1 dayTue 9/10/19Tue 9/10/1956 5.11Develop Recommendations based on the ROI1 dayWed 9/11/19Wed 9/11/1957 5.12Develop Plan to Increase Business Profitability1 dayThu 9/12/19Thu 9/12/1958 5.13Documentation and Submission of the Final Review Report1 dayFri 9/13/19Fri 9/13/1959 The Gantt chart of the project is developed as follows.
15INFORMATION TECHNOLOGY PROJECT MANAGEMENT Figure 1: Gantt Chart of the Project (Source: Created by Author)
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16INFORMATION TECHNOLOGY PROJECT MANAGEMENT 7. Potential Risks While the implementation of new marketing strategy presents the opportunity to the company to enhance the profitability of the business by increasing customers, there are also certain risks that may affect the company in a negative way. These risks are listed as follows. With the amount of time required for realising the benefits of the new marketing strategy, various new companies may grow up with advanced digital marketing models that will have negative impacts on the company’s business. The implementation of the new marketing strategy demands significant initial investment that may be the cause of financial risk for the company unless a sponsor can be found for funding in the project.
17INFORMATION TECHNOLOGY PROJECT MANAGEMENT Bibliography Ashley, C., & Tuten, T. (2015). Creative strategies in social media marketing: An exploratory studyofbrandedsocialcontentandconsumerengagement.Psychology& Marketing,32(1), 15-27. Baker, M. J., & Saren, M. (Eds.). (2016).Marketing theory: a student text. Sage. De Pelsmacker, P., Van Tilburg, S., & Holthof, C. (2018). Digital marketing strategies, online reviews and hotel performance.International Journal of Hospitality Management,72, 47-55. Hanna, S. A., & Rowley, J. (2015). Rethinking strategic place branding in the digital age. InRethinking Place Branding(pp. 85-100). Springer, Cham. Heinze, A., Fletcher, G., Rashid, T., & Cruz, A. (2016).Digital and social media marketing: a results-driven approach. Routledge. Holliman, G., & Rowley, J. (2014). Business to business digital content marketing: marketers’ perceptions of best practice.Journal of research in interactive marketing,8(4), 269-293. Järvinen,J.,&Karjaluoto,H.(2015).TheuseofWebanalyticsfordigitalmarketing performance measurement.Industrial Marketing Management,50, 117-127. Leeflang, P. S., Verhoef, P. C., Dahlström, P., & Freundt, T. (2014). Challenges and solutions for marketing in a digital era.European management journal,32(1), 1-12.
18INFORMATION TECHNOLOGY PROJECT MANAGEMENT Nudurupati,S.S.,Tebboune,S.,&Hardman,J.(2016).Contemporaryperformance measurement and management (PMM) in digital economies.Production Planning & Control,27(3), 226-235. Saura, J. R., Palos-Sánchez, P., & Cerdá Suárez, L. M. (2017). Understanding the digital marketing environment with KPIs and web analytics.Future Internet,9(4), 76.