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Role and Responsibilities of Leaders and Managers : Report

   

Added on  2020-01-16

18 Pages5224 Words172 Views
MANAGEMENT AND OPERATION

Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3INTRODUCTION...........................................................................................................................3P1 Define and compare the different roles and characteristics of a leader and a manager....3P2 Examine examples of how the role of a leader and the function of a manager apply indifferent situational contexts............................................................................................................5P3Apply different theories and models of approach, including situational leadership, Systemsleadership and contingency....................................................................................................6CONCLUSION................................................................................................................................8TASK 2............................................................................................................................................8INTRODUCTION...........................................................................................................................8P4. Key approaches to operations and management as well as role of managers and leaders8P5. Importance and value of operations management to attain business objectives............10P6 Assess the factors within the business environment that impact upon operationalmanagement and decision-making by Leaders and managers.............................................12REFERENCES..............................................................................................................................17

INTRODUCTIONLeaders and Managers are the most valuable resource for the organisation. They are theforce behind the smooth working of the organisation. They both are the drivers to effectiveorganisation. As they take everybody along with them, they don't work for themselves only. Forinstance, they have their roles defined. They abide by their roles and wherever the need arisesthey change their techniques also (Arnason, 2009). Therefore, an organisation requires a goodmanager and a leader to increase their productivity. The present report is based on the role andresponsibilities of leaders and managers and different leadership approaches and their evaluation.The main purpose of this report is to measure the impact of their contribution on the workings ofemployees. M&S is founded by Michael Marks and Thomas Spencer they are retail chain anddeals in clothing, luxury food products, and home products, and headquarters in London, UK.TASK 1INTRODUCTIONThis task gives the introduction about the roles and characteristics that a leader andmanager possess, and how the functions of a manager applies in different situational contexts. Itgives us the insight of various theories of leadership and their approach to business environment(Baldwin, Allen and Ridgway, 2010). P1 Define and compare the different roles and characteristics of a leader and a manager.Leaders: Leaders are the persons who have an ability to motivate, influence, and could enhancethe ability of others to contribute toward effectiveness and to achieve success for the organisationwhich they are working for. In the context of given case, M&S required an effective leadershipand management to sustain their business in the longer run. Managers: Managers are the people who are assigned to coordinate and harmonize among thepeople of the organisation for accomplishing a desired goal.Characteristics:Personal characteristics A manager's energy is directed towards the organisational goals, resources of the organisation.He thinks rationally (Bendoly, Donohue and Schultz, 2006). The task of the manager is to ask

about the problems that the employees are facing and finding the best possible solution for it. Sothat the employees keep on working efficiently. Leaders are more connected with the employees and the culture of the organisation. Theyare very open minded people and open to different ideas, they encourage employees who givetheir ideas. They focus on present tasks while keeping in mind the future tasks. They are thepeople who take everybody with them and treat all as equal (De Neufville and at. el., 2013).Relationship: Leaders always have their focus on the employees, they keep opn motivatingthem, inspiring them, and work for the better development of them, to achieve the organisationalgoals. While managers focus on objective of the organisation, he is mainly concerned with theresults and outputs of the organisation, they use control instead of motivation, they believe indepicting power. For example, M&S having more than 80000 workforces across the world whichneed a harmonious relationship. For this, company conduct training and development programon regular basis which helps to enhance their personal and professional growth and building agood relation. Orientation: Approach of leaders is people oriented while managers is task oriented.Roles of leaders and managers of Marks and Spencer’s Role of leader is Facilitative in decision making while the role of Managers is they are Involvedin decision-making (Grunig, 2013). Leaders and Managers of M&S perform these functions byapplying leadership theories.Functions of a manger:Set Objectives: he has to set the objectives that an employee needs to achieve. Theseobjectives should match the objectives of the organisation.Organize: the objectives which are set for the employees need to be well organized. Thetasks should be given according to their calibre. Motivate: Managers do motivate the employees for achieving targets and they maintainproper communication in the organisation so as the flow does not break and propercoordination is maintained (Van Mieghem, and Allon, 2008).Set targets: Targets are set and they are constantly monitored so as to keep a check onthe organisation that they are moving in the right direction.Role of a leader:Helps understanding the context of events.

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