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Leadership and Operations TABLE OF CONTENTS

   

Added on  2020-10-23

15 Pages4355 Words280 Views
Business DevelopmentLeadership ManagementProfessional Development
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MANAGEMENT &OPERATIONS
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TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Define and compare the different roles and characteristics of a leader and a manager atM&S.............................................................................................................................................1P2 How the role of a leader and function of manager apply in different situational...................3P3 Application of different theories and models of approach.....................................................4TASK 2............................................................................................................................................6P4 Key approaches to operations management and the role that leaders and managers.............6P5 Significance and value of operations management in achieving business objectives withreference M&S.............................................................................................................................8P6 Factors within the business environment that impact upon operational management anddecision-making by leaders and managers at M&S.....................................................................9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................12
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INTRODUCTIONOperations are the activities that are taken into consideration by an organisation to meetits targeted goals and objectives. Hence, their proper and significant management is crucial andvital for a business entity. The management of an organisation is an authorised body that helpsthe firm to see through proper management of these activities (Bartlett and Beamish, 2018). Forthe current report, Marks and Spencer is been chosen which is a UK based retail enterprise. The report will lay emphasis on the management structure, roles and functions that willbe managed by leaders and managers, respectively. Different management theories and conceptsare being taken in the context with significant example of various situations encountered by themat the workplace. Different leadership theories and key approaches of management have beenanalysed with proper assessment of external environmental factors. The report will also inculcatesuitable recommendations that are susceptible for future improvement of the firm.TASK 1P1Define and compare the different roles and characteristics of a leader and a manager at M&SMarks and Spencer is a UK based multinational retail firm, headquartered atWestminster, London. The business entity specialises in the clothing’s, home products andluxury food items. The company work with flat organisational structure that ease thecommunication and increase the transparency within operations.Leaders and managers plays diligent and imperative role at the success of an organisationlike M&S. These roles and characteristics that are possessed by them pave the path of executingretail business operations effectively. Although, leaders and managers work upon different frontsat the firm, their combined efforts help the selected organisation to manage the wider businessactivities (Bazargan, 2016). Managers can be defined as responsible people who look after effective controlling andcarrying out activities through setting up of guidelines to direct people and resources within teamor department at workplace. On the other hand, leaders channelize the work force and allocateresources to them by foreseeing proper guidance and direction to fellow team mates andemployees. The major roles and characteristics of a leader and manager at M&S are as followsRolesManagersLeaders1
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DefinitionManagers are the authorities who manageand handle the workforce and differentoperations.Leaders interact withemployees to look after theefficient execution of thebusiness operations.Setting up ofgoalsThey play vital role in setting up of properand effective operational goals and makeguidelines for it.Once the goals are set, leaderslook after implementation ofthese guidelines to direct theirteam members for achievingthem.Developing andimplementingstrategiesManagers at M&S analyze conditions anddevelop the business strategiesaccordingly.Leaders see through effectiveimplementation of theseguidelines and action plan tomanage retail operations atM&S.Some characteristics of a leader and manager at M&ScharacteristicsLeadersManagersTeam building:The leaders will look afterproper handling of variousoperations that are taken inknowledge to fulfill targetedgoals and operations at M&S.Managers have to look throughthe proper analysis of theindividual and place him/her inthe team. Communication:Leaders should have a goodcommand overcommunication to meetoperational requirements andconvey it to teams for itssuccessful execution.Manager should have goodcommunication skills in regardof managing teams andcreating better environment. Knowledge delegation:Leaders look after the trainingneeds and will take propermeasures to impart training ina better way.Manager possesses aninsightful knowledge about itsdepartment and proficiency.Hence, they see through properimparting of these knowledgeamong different department of2
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