This essay analyzes the integrated marketing communication strategies of Dove and Nike, examining the effectiveness of various tools like advertising, public relations, sales promotion, and digital marketing in achieving brand awareness, customer engagement, and sales growth.
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TABLE OF CONTENTS INTRODUCTION...........................................................................................................................1 MAIN BODY...................................................................................................................................1 CONCLUSION................................................................................................................................7 REFERENCES................................................................................................................................8
INTRODUCTION In marketing promotion relate to any kind of communication which used to inform or persuade target customers of the relative products and services. The aim of this activity is to increase awareness, create interest, sales or generate loyalty of brand among consumer. It is also one of the tool in the promotional mix or plan. Nike is a world largest sport shoes and apparel manufacture brand of United state. Which conduct a campaign to increase sales.Dove is a personal care brand by Unilever which located in United Kingdom. It also conducts a campaign for real beauty to attract more customers and increase sales. Report will be explain use of integrated marketing communication tools in both brand campaign. These elements effective for organizations. MAIN BODY Integrated marketing communicationis a very simple concept. It stated that all types of communication and messages should be carefully linked with each other. It is essential for company to promote their brands well among the audience. The promotion of brand increases the awareness of goods and services (Integrated Marketing Tools, 2017). It helps in increasing the sales, yielding high revenues and profit for company. In general words, it refers to integrating all the methods for brand promotion to promote a particular product and services among target customers (Cullum, Zile & Welsch, 2018). There are various elements of integrated marketing such as The Foundation The Corporate Culture Brand Focus Consumer Experience Communication Tools Promotional Tools Integration Tools There are various tools of integrated marketing communication such as Advertising, Public Relations, Sales Promotion and Personal Selling. These all tools are designed to make all aspects and work together as a coordinated force rather than permitting each other to work in isolation. 1
Dove is an international brand that is owned by Unilever developing in the United Kingdom. It was founded in 1955 and the products are soled in more than 20 countries. Products are for both men and women. It is one of the world famous brand recognized in the world. They started there campaigns in order to promote there brands and build awareness of products among the audience. Thus, they stated a'Campaign for real beauty'.This campaign is stated in Canada and London and ask direct questions about the women features. There are three major questions which are asked by women's that ether they want to wrinkled face or become wonderful, ether they want to look 44 and hot or 44 and not. Next question is either they want fat or fit body. The result of the survey is that they 52% of women's are very concern about there health and their physic. Dove company had incredible result after the campaign, the sales is increases from $2.5bn to $4bn (Hamilton, Bodle & Korin, 2016). This jump in sales figure was incredibleandauthentic.Dovecompanyisusingallthetoolsofintegratedmarketing communication which are as follows- Advertising- In order to promote brand in effective manner, advertising plays a crucial role. With the help of advertising, company can reach to wider audience in the little possible time frame. In the campaign of Dove advertisement is included. The coverage of advertisement is very broad and wider. There are various channels of advertising such as newspaper, radio, television and billboards. Advertisement is persuasive in nature. Advertisement is non-personal nature as company does not integrate with people and it has not created any personal relationship with customer or audience. Advertising messages may promote the adoption of goods and services, ideas or persons. Dove also use advertisement tools to promote there goods and services to large people. The advertisements of Dove are given by making contract with celebrities. There are various advantages of advertisement that Dove company is getting are it increases the sales of organisation to a large extend, it carries a message to the customers and remind them carefully, it provides information about the products quality and utility and it develops awareness regarding goods and services (Linden & Pieper, 2017). Public Relations-It is defined as a functions and operations of management that identifies, maintain and establish mutual beneficial relationships in between company and public. Public Relation is included in the campaigns of Dove. The failure and success of company is depends on public relations. Advertisement is one way communication but public relations are two way communication as it considers many people like customers, employees, vendors and 2
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suppliers. In public relation there is system of feedbacks, as company take feedback from there stakeholders about products and services they are offering. It is a strategic procedure of communication of companies. Dove also have healthy and happy relationship with there stakeholders as they use several media (direct or indirect) to develop a strong relationship with the targeted audience as well as to maintain and create an optimistic brand image. The stakeholders of Dove company are fully satisfied as they there is positive image of brand among their customers (Kaneva, 2016). Sales Promotion- It is a process of persuading potential customers to purchase the goods or products of company. Sales promotion is included in the campaigns of Dove. It is directed at the trade and users of company. In order to boost sales of company, they use this tool. Dove company is also using sales promotion tool to increase there sales revenue. Dove use various types of sales promotion tools to attract more customer towards them like they offer discount offers, gifting, coupons, refund and rebates and many other tools that boost here sales to the great extend. Whenever Dove introduce there new product they use sales promotion tool to attract customers and to increase sales of the product. Personal Selling- It included person to person contact with buyers in order to introduce the product to them. In persona selling, customers are convinced through various techniques. Personal selling is depends on size and scale of company. Mostly small and medium companies use most. This is the best way to interact with customers and develop personal relations with them. In the campaign of Dove, personal selling is not included as they did not prefer personal selling because it has broad range of coverage as well as Dove is not at the stage where they had gain trust from there customer. Personal selling is also a very good medium to boost the sales but it is good for medium or small companies (Brodmerkel, 2014). 3
Marketing communication tools-Integrated marketing communication tools like advertising, digital marketing, sales campaigns, public relation, direct marketing to brand promotion and deliver similar message at the same time to wider customers. Products or services are promoted by effectively different communication tools. BasicAdvertisingPublic Relation Paid vs. FreeWithadvertisingan organization pays for ad space, which is generally more costly. A public relation job is get free publicity for company and its services through media, press. Controlling the message vs. Influencing the message Through this company deliver clearorspecificmessageto customers. In this organization don't have much control on what it gets into the paper. Creative vs. Nose for newsAdsarecreativeandattract consumer through colourful or In PR customers are searching forthenews,lookingfor 4 Illustration1: Integrated Marketing Tools, 2017. (Source:Integrated Marketing Tools, 2017)
descriptive language.angles behind events. Nike, Inc.-Nike is a United State multinational corporation which is busy with design, manufacturing, development footwear, apparel, equipment, accessories and sales them across the world. It has headquartered near Beaverton, Oregon. Nike is the largest supplier of athletic shoes and apparel or manufacture sports equipments at large scale (Spencer, 2017). Organization was founded on 25 January 1964 as Blue Ribbon Sports. It takes its name from Nike, the Greek goddess of victory. In the 1990's company faced criticism for the child labour in Cambodia and Pakistan in soccer balls factories. In 2007 Nike got ranked among the top three companies in climate friendly survey. To increase sales Nike organized campaign activities and try to attract more customers. In 2017 Company conduct a promotional activity which name was Nike- “Breaking 2”. As a part of the strategy for new shoe, the Zoom Vaporfly Elite, organization live streamed an attempt to finish a marathon in two hours (Koinig,Diehl & Mueller, 2017). It was a love operation on Facebook, Twitter, and share photos on Instagram. This campaign is the best example of effective marketing can be combining relevant, uplifting message and good product content. Through this promotional activity company wanted to not only increase sales but also capture the maximum sports market. Breaking 2 was a Nike project to break the 2 hour barrier for the marathon. This event was held on Formula One Autodromo Nazionale Monza race track in Italy. For make this event more effective company used integrated marketing communication tools like- Advertising-It is the one of the most important brand promotional activity. It helps company to reach a huge numbers of audience within the short time. This takes place in newspaper, television, radio, broadcasting etc. It is a paid marketing medium which expensive (Thaler & Shiffman, 2015). Nike used advertising not only increase the consumption of products and services but also create brand awareness among existing or potential customers. The main aim of company's product advertising is circulated right message to the relevant customers at the right time. Public relation-It is the communication method of organization, companies, communicate with media and public. Public relation (PR) specialist deliver message to target customers through media with an object to create positive image and maintain strong relationship. Nike use this method to become famous among sports and increase numbers of more users. It is all about 5
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building relations to advance, benefits or promotion of Nike. These ads in marketing for recruitment purpose and can improved quality of products and services.This helps reinforce company other marketing efforts through a purported third-party from publications which mention in their print ads. Digital marketing-It is the one of the most popular marketing medium. Nike used this way to cover more customers through Facebook, Twitter, Instagram etc. Company show its ads on social media and attract customers towards the products and services (Casale, 2015). This method is expensive but in today's world people like to spend their most of time on online media. Nike published ads on google, others website or get more consumers' attention. Personal selling-Personal selling is also one of the effective tools for interrogated marketing communication. It takes place when marketer or sales representative sells company's products and services to clients directly. Nike is a world largest sports shoes or appeal manufacture, which not follow this marketing tool because its not possible that organization sell its goods directly clients. (Source: Promotional Mix, 2017) 6 Illustration 2: Promotional mix
Sales promotion-Brands can also be promoted through discount coupons, loyalty clubs, membership etc. At the time of off season Nike give flat discount to customers to increase sale and earn their trust towards brand. This type of promotional activities also like by consumers. Company can also be promoted more effectively with the help of newspaper, danglers, banners at right places, wobbler's etc. Targeted mailing-Direct marketing is the tool of productive way to stay in touch with customers who like to see Nike advertising and give their response. Its includes direct mail like postcards, fliers and sales letters which contain special offers for customers to increase sales of products and services (Brown and et.al., 2015). In this method organization also send direct mail or message on consumers relevant email I'd's or mobile numbers. At the time of selling season Nike send information to regular or loyal customers about new arrivals in outlates or discount scheme on goods and services. It is not a costly way of promotional activities. CONCLUSION From the above report, it was concluded to integrated marketing communication is very essential for company to promote their brands well among the audience as the promotion of brand increases the awareness of goods and services. Moreover, the difference in between tools of integrated marketing communication was also discussed in this assignment. Further,this report also makes understood the tools of integrated marketing communication. This report also included campaigns of both the companies i.e. Dove and Nike. 7
REFERENCES Books and Journals Brodmerkel, S. (2014). Dressed in irony: Advertising critique and the imagined consumer on The Gruen Transfer.The Journal of Popular Television.2(1), 21-39. Brown, D., Cockayne, J., Daeley, J. J., Griffioen, A. L., Lepojärvi, J., Mcnabb, T. D., & Todd, P. (2015). eligious Studies.Theology, and the University. Casale, A. J. (2015). Going native: The rise of online native advertising and a recommended regulatory approach.Cath. UL Rev.,65, 129. Cullum, M. E., Zile, M. H., & Welsch, C. W. (2018). Retinoids and Mammary Gland Tumorigenesis: A Critique. InDiet, Nutrition and Cancer: A Critical Evaluation(pp. 1- 22). CRC Press. Hamilton,J.F.,Bodle,R.,&Korin,E.(2016).CrisisandContradiction:Promotional Authenticity in the Digital World. InExplorations in Critical Studies of Advertising(pp. 64-76). Routledge. Kaneva, N. (2016). Nation branding and commercial nationalism: Notes for a materialist critique. InCommercial Nationalism(pp. 175-193). Palgrave Macmillan, London. Koinig, I., Diehl, S., & Mueller, B. (2017). The Effects of Different Ad Appeals in Non- Prescription Drug Advertising: A Cross-Cultural Investigation. InAdvances in Advertising Research (Vol. VII)(pp. 265-280). Springer Gabler, Wiesbaden. Linden, A. D., & Pieper, L. P. (2017). Writing Sport Online: An Analysis of the Pitfalls and Potential of Academic Blogging.Journal of Sport History.44(2), 257-274. Spencer, A. (2017). Voluntary Exploitation and Forced Assimilation: John Steinbeck's Critique of American Advertising in The Grapes of Wrath.The Journal of American Culture,40(4), 313-324. Thaler,A.D.,&Shiffman,D.(2015).Fishtales:combatingfakescienceinpopular media.Ocean & Coastal Management,115, 88-91. Online 8
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