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Introduce to the Principles of Business Communication

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Added on  2020-06-03

Introduce to the Principles of Business Communication

   Added on 2020-06-03

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PRINCIPLES OF BUSINESSCOMMUNICATION
Introduce to the Principles of Business Communication_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1 ...........................................................................................................................................11.1 Importance of Negotiation in Business Environment...........................................................11.2 Features and utilisation of various approaches to negotiation..............................................1Impersonal...................................................................................................................................21.3 Components of Negotiation Tactics......................................................................................2TASK 2............................................................................................................................................22.1 Various types of Presentation and its needs..........................................................................22.2 Usage of Various resources for developing presentation......................................................32.3 various methods of giving out the presentations...................................................................32.4 Best practice for delivering up the presentations..................................................................42.5 Collection and using feedback on presentation.....................................................................4TASK 3............................................................................................................................................53.1 Characteristics of Bespoke Documents.................................................................................53.2 Factors which needs to be taken into account in creating and presenting bespokedocuments...................................................................................................................................53.3 Legal needs and procedures for collecting data for bespoke documents..............................53.4 Techniques to create bespoke business documents...............................................................63.5 How to gain approval of Bespoke documents.......................................................................6TASK 4............................................................................................................................................74.1 Explain the typical stages of information system development............................................74.2 Analyse the benefits and limitations of different information systems.................................74.3 Explain legal, security and confidentiality requirements for information systems I abusiness environment..................................................................................................................84.4 Explain how to monitor the use and effectiveness of an information system.......................8CONCLUSION .............................................................................................................................10REFERENCES..............................................................................................................................11
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INTRODUCTIONPrinciples of Business Communication there are some guidelines or principles that are tobe considered and followed to make Communication effective. Among them seven arefundamental and relevant and these are clarity, completeness, conciseness, courtesy, correctness,consideration and concreteness. These principles are popularly known’s as 7Cs of BusinessCommunication (Chang and Rieple, 2013). Company taken for this kind of report is M&S whichis multinational company dealing in food retail sector across the globe and was founded in 1884.While communicating, we must create friendliness with all those to whom we send message.Friendliness is inseparable from courtesy and Courtesy demands a considerate and friendlybehaviour toward others.TASK 1 1.1 Importance of Negotiation in Business EnvironmentNegotiating skills are important in business. The following are five specific reasons whynegotiation skills are absolutely imperative in the business world:A Negotiation Mindset is Beneficial with Everyone from Clients to Employees: While theability to negotiate is certainly an important part of boardroom meetings and hammeringout contracts, the benefits actually extend far beyond those better-known applications.Creates Win-Win Situations: Contrary to what some believe, negotiation skills are notabout beating the opposition out of the other party. In fact, the best negotiators are oneswho are able to create win-win situations, in which everyone walks out thinking that thedeal is a good one. 1.2 Features and utilisation of various approaches to negotiationDistributive NegotiationOne approach to negotiation is the distributive negotiation strategy. With this type of negotiation,you look at the property or goal of the negotiation as if it were a fixed amount of something.CompromiseAnother approach to negotiation involves compromising with your negotiation partner. This typeof negotiation usually works when you have an ongoing relationship with the counter party. Forexample, if you are setting up a relationship with a distributor, this would potentially be one ofthe most beneficial ways to negotiate.1
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ImpersonalOne of the most effective negotiation strategies involves separating the people involved from theproblem (Cooke and Zaby, 2015). Negotiators often get tied up in personal issues with those whothey are negotiating with. When this occurs, it can lead to problems completing a deal.1.3 Components of Negotiation TacticsPreparation - This is looking at the timescale and the resources. You will have to collect factsand data. Most importantly it looks at the organisation policies and procedures and the legal andethical requirements.Negotiation Styles -The most popular way to divide the typical negotiation is: Competing (orAggressive), Collaborating (or Cooperative), Avoiding, Compromise, accommodating(Conceding). Most negotiators have one or two preferrednegotiation styles.Negotiation Behaviours - This is all about the awareness of someone's body language, theireffective listening and questioning skills.Exchanging information- This is looking at the focus that they have, the goals that will be setfor themselves over a period of time and they will look at proposals.Bargaining- This is achieving mutual agreement with someone over a period of time. To get tothat point you need to look into their problems and solve them for them.TASK 22.1 Various types of Presentation and its needsInformative presentation -This presentation type uses descriptions, demonstrations and usesdefinitions to explain a matter or a subject. However, they sometimes place the audience wherethey can understand. An informative speech makes a tricky topic easy to understand as it offers adifferent point of view. This is a brief presentation which gets straight to the point.Instructional presentation -The general usage of this is to have an instructional approach that isstructured, sequenced and led by teachers. This will have clear learning objectives where thepresenter will want the audience to understand and follow (Nudelman, 2017).Inspirational presentation -The main purpose of this is to inspire and uplift the audience. Thiswill have more of a story telling point of view from the presenter which will have a use of vividlanguage and will have an emotional connection with the audience.2
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