This assignment requires students to conduct a SWOT analysis of the well-known breakfast cereal company, Kellogg's. The task involves identifying and evaluating Kellogg's internal strengths and weaknesses, as well as external opportunities and threats that could impact its future success in the market.
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Introduction to Marketing
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Table of Contents INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 P1 Describe how marketing techniques are used to market products in two organisations.......1 P2 Describe the limitations and constraints of marketing...........................................................2 TASK 2............................................................................................................................................3 P3 How a selected organisation uses marketing research.........................................................3 P4 Use marketing research for marketing planning....................................................................4 TASK 3............................................................................................................................................5 P5 Explain how and why groups of customers are targeted for selected products.....................5 TASK 4............................................................................................................................................6 P6 Develop a coherent marketing mix for a new product or service..........................................6 CONCLUSION................................................................................................................................7 REFERENCES................................................................................................................................8
INTRODUCTION In the current time period, Marketing is one of the major element for business firm because with the help of this company can effectively improve awareness of their products in external market place. It includes various encouragement tools and techniques that's why all companies wants to adopt new and innovative techniques so they can effectively and easily draw in high number of customers towards enterprise as well as their services. This research project will be discussing about different marketing techniques and major factors which may be impacts on business process and working environment (Palmer, 2012). For effectively manage and control all over marketing operations, government of the country regulate some basic rules and regulations which all are have to be followed. TASK 1 P1Describe how marketing techniques are used to market products in two organisations Marketing techniques such as branding, relationship marketing and growth matrix are being used by Kellogg’s and diesel. There are so many different types of methods that are being used in marketing to make your business becoming more successful. The first one is branding, branding is a very important part of marketing because this tells the consumers who owns what and helps them to identify which one they want and which one is better, most of the brands will have certain things which makes them noticeable, it could be anything like Logo, design or the slogan. For example if there is a giant K on the cereals then most of the people will know its Kellogg’sspecial.Kellogg’sanddieseltakesbrandingveryseriouslybecausebranding sometimes can be the importance between the successes of the business or not (Malhotra and Malhotra, 2012). Out of the two companies Kellogg’s take branding much more important than diesel because consumers recognise Kellogg’s by their logo most of the times for example when you go shopping in the supermarket for some cereals and the ones with the colour and the way it’s written on the box you will know that it’s Kellogg’s, they designed their logo very simple and eye catching. On the other hand diesel also focus on brand just as much as Kellogg’s consumers will know it’s diesel when they see it because it very noticeable they use red back ground with white letters is not very creativity because they just use their name diesel however it defiantly noticeable. 1
Unlike Kellogg’s diesel produces thousands of different clothes and accessories and they can’t just have one slogan to describe all of their products so they don’t really use slogans. The next marketing technique that’s been used is relationship marketing. Relationship marketing is how businesses such as Kellogg’s and diesel keeping their existing customers either by building long lasting relationships with them and merely trying to attract new customers to organization or trying to make the customers satisfied by meeting their expectations to increases the profitability of the organization (McKenzie-Mohr, 2011). P2Describe the limitations and constraints of marketing Consumer laws are rules that must be adhered to. Companies must make sure that they comply with consumer law this means that they are legally obliged to keep up to date with them. These consumer laws include – Sale of goods act, consumer protection from unfair trading regulations, consumer credit acts, consumer protection regulations, and data protection. Sale of goods act 1979 –requires businesses to sell goods as described and of a satisfactory quality, for example a business cannot sell an 11-inch laptop as a 15-inch laptop and the laptop itself must be new and undamaged if advertised in this way. It is required to ensure that business people to not ‘rip off’ consumers. The aim of it is to stop people from abusing their position of power over the consumer. Businesses can comply with the terms by ensuring they don’t lie about the products they are selling. Consumer protection from unfair trading regulations 2008 –this means that business cannot use contentious selling techniques which could be perceived as aggressive and obtrusive. They cannot be dishonest behind the causes of them doing certain activities, such as they cannot have a closing-down sale if they are not actually closing (Louviere and et.al.,2013). It is required so businesses do not push people into spending money that they don’t want to spend and the aim is to stop people from being pressured into buying something or thinking that they are helping by spending money. Consumer Credit Acts 1974 and 2006 –Businesses must have a license if they want to sell goods on credit or sell loans. The act sets out a list of requirements such as they must update their customers on their accounts and if they fall behind on payments. This is to protect people from forgetting and then years later getting a large bill from the company and demanding them to pay. This is required to stop businesses from taking advantage of consumers. The aim is to stop 2
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people from falling into debt as businesses should credit check people when the ask for a loan or credit. Consumer Protection (distance selling) Regulations 2000 –This is to do with selling goods when there is no face-to-face transaction taking place. The regulation requires businesses to provide information that is clear and concise so consumers can decide on whether they should make their purchase from that company. This is required to ensure that people don’t set up companies online and lie about the reasons and ethics of the business (Mentzer and Gundlach, 2010). TASK 2 P3 How a selected organisation uses marketing research There will be define different methods and techniques of marketing research which all are stated under following: Types of market research Primary research Secondary research Then under primary research, there are other types of market research: Qualitative research Quantitative research Primary research:Primary research is also known as field research. It is the process of collecting data that does not already exist form questionnaires, surveys, customer interviews and internet feed back. Primary research allows an organisation to focus on both qualitative and quantitative issues. It also enables them to addresses specific research issues as they control the search design to fit their needs in order for them to plan their market efficiently. However, some disadvantages are that comparing it to secondary research, primary research may be very expensive in preparing and carrying out (Anda and Temmen, 2014). Quantitativeresearch:Quantitativeresearchisbasedonnumbersandismore statistically valid. This type of research involves questions such as “how many?”, “who?”, “how often?”. Businesses uses this research just to find out how many people actually respond to the questionnaires and surveys that were handed out. 3
Qualitative research:Qualitative research is of more detail, it is based on beliefs and intentions. This kind of research deals with questions such as “why?” And “how?”. Business organisation use this type of research to assist in their marketing to find out in more detail the opinions of their customers and the public, to know why they do not like a particular ingredient, or to know what they would like to improve (Clayson and Haley, 2013). P4 Use marketing research for marketing planning Illustration1: SWOT of Kellogg's (Source: SWOT Analysis: Theory, 2016) Strengths in the SWOT analysis of Kelloggs 1.Worldwide presence: Kellogg’s products are manufactured in 18 countries and marketed in over 180 countries. Kellogg’s became the world’s second-largest snack food company by acquiring the Pringles potato crisps brand from Protector & Gamble for $2.7 billion in a cash deal in 2012. Weaknesses in the SWOT analysis of Kelloggs 1.Questionable marketing campaigns: Some of Kellogg’s marketing has been questioned in the press, prompted by an increase in consumer awareness of the mismatch between the marketing messages and the products themselves which resulted into negative word of mouth. 2.Slow Innovation: Although the cereals market is overcrowded with local, National & international brands but despite of this extent of competition Kellogg is not able capture 4
the market in the developing markets reason being slow innovation in contents of the cereals (Gummesson and Mele, 2010). Opportunities in the SWOT analysis of Kelloggs 1.Marketpenetration:Penetratingfurtherinthecurrentmarket&targetingother developing markets will help the company in increasing its sales. 2.Changing lifestyle: With the growth of the urban population, their hectic & changing lifestyle people are looking for some easy meals to put down their hunger & save their time which is the driving force the growth of the cereal industry. Threats in the SWOT analysis of Kelloggs 1.Intense competition: Inter Industry & intra industry rivalry is one of the major factors that are affecting the industry as a whole. Ready made foods, Local food joints, restaurants in close proximity are some of the reason that restricts the growth of cereal industry. 2.Government regulations: Government policies relating to the contents & ingredients used in the cereals is creating a big hurdle in their growth (Brown and Cave, 2010). TASK 3 P5Explain how and why groups of customers are targeted for selected products The product is targeted to young adults and students who have an accessible income or choose to use the product for certain purpose, might be listening to music. They need to make sure that their product is reaching its targeted audience by the right way of communication with the customers within the market. The business must make sure that the product is released within the right area in which they can operate and maximise profit. The organisation segments the market by using demographic (age, income, occupation etc. The importance of segmentation is to understand the customer needs and wants, right product, in the right place at the right price with the right promotion. So the company will know who their market target is and who to sell their product to. The base of segmentation is demographic (Taylor and et.al., 2011). The importance of segmenting the customers is to understand the needs and want of the customer using the marketing mix (price, place, product and promotion). The segmentation will be demographic which include age, income, occupation etc. they might use mosaic to target families in a neighbourhood (Buttery and et.al., 2011). 5
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TASK 4 P6 Develop a coherent marketing mix for a new product or service. Kelloggs is an American Public ltd company that deals in manufacturing of food products. This multinational company was founded in the year 1906 by Will Keith Kellogg, and has its headquarters in Michigan in United States. Product in the Marketing mix of Kelloggs: Cereal Bars Frozen Waffles Cookies Toaster Pastries Snacks having flavours of fruit Vegetarian Foods The cereals of Kelloggs are its cash cow mainly because it has a large market share for cereals across the world. The major advantage of its cereals is that it focuses on fitness, which has made it an instant hit as a breakfast option (Chandon, Laurent and Valette-Florence, 2016). Place in the Marketing mix of Kelloggs:Kelloggs is a global company and serves a worldwide area that includes manufacturing plants in nearly eighteen countries like Canada, UK, Australia, Asia and Latin America. The marketing and selling of its products is achieved in nearly one hundred and eighty countries. Price in the Marketing mix of Kelloggs:The company always determines the actual selling price of the product after conducting a thorough market research that also involves the consumers. It also looks into its own production costs, the advertisement costs and the profit. Lastly, after analysing every aspect of the market research it determines the prices of the products. Promotions in the Marketing mix of Kelloggs:It has an excellent marketing strategy. In order to make the consumer aware of its brand and their products it has taken the usual help of media. Its promotional campaigns are telecast on the television especially on the kids channel and the prime time slot. Kellogg’s has rightly targeted the women and kids as they realize the potential of these two sexes (Block and et.al., 2011). 6
CONCLUSION From the above mentioned research report, it has been concluded that different type of marketing techniques and methods which were helps enhanced awareness of new products and goods in external market place. There has been defined some legal rules and regulations which assists maintained all marketing activities or operations. Along with this, for evaluating current status of Kellogg's company so there has been used SWOT method in research project. 7
REFERENCES Books and Journals Anda, M. and Temmen, J., 2014. Smart metering for residential energy efficiency: The use of community based social marketing for behavioural change and smart grid introduction. Renewable Energy.67. pp.119-127. Block, L. G., and et.al., 2011. From nutrients to nurturance: A conceptual introduction to food well-being.Journal of Public Policy & Marketing.30(1). pp.5-13. Brown, K. G. and Cave, J., 2010. Island tourism: marketing culture and heritage–editorial introductiontothespecialissue.InternationalJournalofCulture,Tourismand Hospitality Research.4(2). pp.87-95. Buttery, J. P., and et.al., 2011. Intussusception following rotavirus vaccine administration: post- marketing surveillance in the National Immunization Program in Australia.Vaccine. 29(16). pp.3061-3066. Chandon, J. L., Laurent, G. and Valette-Florence, P., 2016. Pursuing the concept of luxury: IntroductiontotheJBRSpecialIssueon“LuxuryMarketingfromTraditionto Innovation”.Journal of Business Research.69(1). pp.299-303. Clayson, D. E. and Haley, D. A., 2013. An introduction to multitasking and texting: Prevalence and impact on grades and GPA in marketing classes.Journal of Marketing Education. 35(1). pp.26-40. Gummesson, E. and Mele, C., 2010. Marketing as value co-creation through network interaction and resource integration.Journal of Business Market Management.4(4). pp.181-198. Louviere, J., and et.al., 2013. An introduction to the application of (case 1) best–worst scaling in marketing research.International Journal of Research in Marketing.30(3). pp.292-303. Malhotra, N. K. and Malhotra, N. K., 2012. Basic marketing research:Integration of social media. Boston: Pearson. McKenzie-Mohr, D., 2011. Fostering sustainable behavior: An introduction to community-based social marketing.New society publishers. Mentzer, J. T. and Gundlach, G., 2010. Exploring the relationship between marketing and supply chain management: introduction to the special issue.Journal of the Academy of Marketing Science.38(1). pp.1-4. Palmer, A., 2012. Introduction to marketing: theory and practice.Oxford University Press. 8
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Taylor, S. A., and et.al., 2011. Student engagement and marketing classes.Journal of Marketing Education.33(1). pp.73-92. Online INTRODUCTIONTOFASHIONMARKETING,2017.[Online].Availablethrough: <http://www.arts.ac.uk/fashion/courses/short-courses/fashion-marketing- communications/fashion-marketing-course/>. [Accessed on 20thJuly 2017] 9