This document discusses the challenges faced in managing workforce in the context of the COVID-19 pandemic. It explores issues such as decreased performance, being understaffed, lack of communication, poor teamwork, pressure to perform, and absence of structure. It also provides insights on how to be an effective people manager, including effective communication, team involvement, training and development programs, and improving the HR process to support management. The document concludes with the importance of HR support in business management and the role it plays in hiring, performance assessment, and building employee relations.