Organizational Management Issues and Solutions

Introduction To Business

Table of Contents
Report's Aim....................................................................................................................................1
Analysis Of Poor Operating and Control Procedures and Staff is not meeting Basic Standards
Operation Procedures ......................................................................................................................1
Current Findings and Suggestion According to Peter Fransworth..................................................3
Recommendation.............................................................................................................................4
Summary..........................................................................................................................................5
Appendices.......................................................................................................................................6
Appendix 1..................................................................................................................................6
Appendix 2..................................................................................................................................7
REFERENCES................................................................................................................................8
.........................................................................................................................................................8

Report's Aim
Imperial hotel is one of older hospitality organisation in London which was established in
1911. Management has found several problems in organisation which is essential for them to
make a proper solutions on these issues (Cantwell, Dunning and Lundan, 2010). This report is
having focus on lack of higher standards services in house keeping, maintenance and Pantry area
which finally creating a negative impact on guests and increasing operation cost of organisation.
This problems had occurred due to high rate of employee turnover, which was creating a trouble
to provide a proper customer assistance. 60% staff turnover was decreasing their efficiency,
inexperienced employees were unable to provide a better services to customers and they could
not deliver an exact elements in customer services which they want. As cited hotel is having
approx 500 rooms so puts a pressure on their maintenance staff to manage proper cleanliness at
each and every place to provide an appropriates ambience to their clients. Huge work pressure
makes a compulsion on those employees which are not efficient to perform activities in high
pressurized working environment. This report is discussing and analysing on poor operating and
control procedures, staff members are not performing similar as Standard Operating Procedures.
After it is containing findings of Peter Fransworth on that particular problem and suggestion by
him to solve these problems. Recommendations for Imperial Hotel to overcome on this problem.
Analysis Of Poor Operating and Control Procedures and Staff is not meeting
Basic Standards Operation Procedures
Imperial Hotel is one of the largest chain of hotels in international market and they are
having a huge market reputation so it is essential for them to provide equivalent services
accordingly. They have to be a market leaders so it is essential for them to provide a
standardized having a huge building structure in which they are having more than 400 rooms
which is not an easy task for their employees. These problems can divide in these sections:
Pilfered in stock: This is a main problem of the organisation that some of their employees are
pilfering raw materials of food and other kitchen items (Demil and Lecocq, 2010). As they are
having a over 60% employee turnover which is making a compulsion on them to recruit new
employees immediately. So to recruit new employees in organisation they have does not follow
appropriate procedures by which they have recruited some wrong people which are making theft
of grocery products. Theft is making two major problems for the management first it is
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