Introduction to Business Operations and Management

Introduction to Business
Operations and Management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Main functions of business operations...................................................................................3
Overview of company............................................................................................................4
Evaluation of operations management decisions of company...............................................5
Production Management...............................................................................................5
Supply Chain Management...........................................................................................5
Logistics Management..................................................................................................6
Location strategies........................................................................................................6
Quality control..............................................................................................................7
Human Resource...........................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Operations in context of business are defined as the activities associated with conversion
of materials into finished goods, offer them to customers and generate profit. Management can
be referred as the process associated with planning, organising, decision making, motivating,
leading and controlling the resources of a company in order to attain goals in an effective manner
(Akhtar and et. al., 2018). In this report, chosen organization is Unilever which is a well known
transnational consumer goods firm, founded in 1929 and is headquartered in London, United
Kingdom. The project is based on case study of Unilever which faces issues associated with
operations management. It covers key functions of business operations and overview of selected
company. Moreover, it evaluates the operations management decisions of firm associated with
production, logistics, location, supply chain, quality control and human resource. At last, a
conclusion is provided based on key points covered in entire report.
MAIN BODY
Main functions of business operations
Operations Management is concerned with administration of business activities so as to
create high level of efficiency within the organisation. It is concerned with transformation of raw
materials into finished goods with the maximum efficiency possible in order to improve profit
ratios of company. With effective management of operations, there is more accuracy and
accountability for deliver a product successfully. Operations management within a business plays
crucial role in improving productivity and profits ratio of organisation and leads it towards high
growth and success. Effective operations within a company ensures production of high quality of
goods or services that leads to maximise the satisfaction level of customers and helps company
like Unilever in gaining competitive advantage over rivals (Avella and Alfaro, 2014).
The success or failure of a business highly relies on efficiency of its operations. There
are many operational functions of company that prioritize operations of business, appropriate
planning and implementation. Maintaining effective communication, re-engineering and auditing
the processes of business, providing right amount of tutoring, coaching and mentoring to upper
level management, establishing balance among groups and departments to maximize
performance, managing planning processes and budget at departmental and strategic level,
performing contract reviews in order to ensure compliance etc. are the business operations