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Introduction to Management Assignment - Imperial Hotel of London

   

Added on  2020-10-05

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Introduction toManagement
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Table of ContentsINTRODUCTION ..........................................................................................................................1TASK 1............................................................................................................................................1Theory of management in the context of the poor customer satisfaction....................................1Analysis of the case in terms of effective management...............................................................3Summary and proposal to solve the management problems........................................................4CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6
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INTRODUCTION Management is defined as the process of administration of a business firm or controllingdifferent thing or people in a specific manner so that overall performance can be increased inorder to achieve the set target within a certain period of time. It basically includes the crucialactivities of setting targets for an organisation and coordinating the efforts of workforce to attainobjective through the application of available resources like financial, technological and humanresources (Abe, 2010). The project is related to the analyses of management within the ImperialHotel of London. The Hotel is located in the heart of London’s West End, caters for mainlyinternational business and tourists guests who have high expectation in terms of servicestandards. There are different problem faced by Hotel such as human resource management andethical issues within different department. Imperial hotel faces different major issues started withpoor satisfaction of customer, high staff turnover with 80% due to employees leaving the job,high levels of sick leave and poor attendance that demonstrate negative working environment,improper leadership style by existing authority and the manager due to which there is poormonitoring and controlling, bad and inappropriate IT system that is a major drawback for theHotel. The last issue is related to back office operation those are uncontrollable as it generatehigh operating cost and reduces profit. The assignment also look after implementing assortedtheories through new manager because of which respective changes within employees and theother member and making of plan to defeat the department problems.TASK 1Theory of management in the context of the poor customer satisfaction.In present time, there are various problem faced by internal department of companies dueto which the overall performance could be reduced. Assorted management theories are appliedby manager in order to overcome these problem so the proper company can operate easily. It isobserved that management theories are consider to be beneficial method that support to grow theprofitability and productivity of the company. Manager uses various theories to that aid to makeand implement several strategies to resolve the issues within workplace and development ofaccurate functioning of department (Albert and Beatty, 2014). There are number of ongoingproblems in Imperial Hotel form which one of the major is poor customer satisfaction. There arelarge number of reason for this problem due to which customer are not felling satisfied and1
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