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Introduction to Management : Imperial Hotel

   

Added on  2020-09-17

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Introduction toManagement
Introduction to Management : Imperial Hotel_1
Table of ContentsINTRODUCTION...........................................................................................................................11. Major problem of Imperial hotel.............................................................................................12. Different ways to resolve problem..........................................................................................23. Management theory for high turnover problem .....................................................................4CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................7
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INTRODUCTIONManagement is the process by which all the organisations are maintained. It helps insetting different strategies for business organisations and helping employees to achieve theirobjectives by providing resources like technological, financial and human resources. Propermanagement helps in achieving goals, reduces costs, helps in creating effective environment,establishing equilibrium among employees etc. Imperial Hotel is famous international hotel in 4star market of London. It is situated in West Land London and operates for international businessand tourists. It provides excellent facilities like it has 500 bedrooms and 12 conference roomswhich can bear 1000 people at a time. Imperial hotel is heart of London as it is known for itshigh quality of facilities (Al-Refaie, 2015). t has 450 staff members and 6 head of departments which manages different departments of thehotel.In this report, the major problem of high employees turnover is discussed. Theconsequences of this problem on the hotel are explained in detail. Further, the managementtheory applied to this problem is concerned. Furthermore, justification and key proposals forsolving the problem are discussed in detail. Moreover, several procedures are applied foreffective management of the restaurant.1. Major problem of Imperial hotelAs a new general manager of Imperial hotel, it has to look after whole management of thehotel. This is very old hotel which is in operation from 100 years. It requires redecoration andrestoration since it was renovated before 8 years. For this, floor of the building are closed to startrenovation (Armstrong and Taylor, 2014). This has adversely affected the income of thecompany as 60 brooms are out of action at single time. This problem has decreased the numberof customers towards their hotel. Major problem which this hotel has faced is high staff turnover as most of the employeesare leaving the hotel. The Imperial hotel has analysed that 80 percent of the workers are leavingwithin a year which is creating great problem for the management of hotel. Further, it has beenfound that employees are leaving resort due to poor working culture with aggressive monitoringand management styles. As management and leadership styles are very poor, employees have toface various problems like they have to tolerate negative and aggressive behaviour of their1
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