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Case study planning sheet 1 1 What do you consider the core reason for this specific problem at hotel?

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Added on  2020-07-22

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1 2 Explain how specific problem are linked with other 1 3 How useful do you consider the suggested actions are proposed by Peter Farnsworth to resolve your specific problem? 2 2 Explain how specific problem are linked with other Yes, the major problem that is poor guest satisfaction has directly linked with the identified problem because all problems are related to the services in the hotel.

Case study planning sheet 1 1 What do you consider the core reason for this specific problem at hotel?

   Added on 2020-07-22

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INTRODUCTION TO MANAGEMENT
Case study planning sheet 1 1 What do you consider the core reason for this specific problem at hotel?_1
Table of ContentsCase study planning sheet................................................................................................................11 What do you consider the core reason for this specific problem at hotel?..........................12 Explain how specific problem are linked with other...........................................................13 How useful do you consider the suggested actions are proposed by Peter Farnsworth toresolve your specific problem?...............................................................................................14 Consider two alternative ways that this specific problem could be resolved which have notas yet been considered............................................................................................................1INTRODUCTION...........................................................................................................................2MAIN BODY...................................................................................................................................2CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
Case study planning sheet 1 1 What do you consider the core reason for this specific problem at hotel?_2
Case study planning sheetProblem no. Poor guest satisfaction1 What do you consider the core reason for this specific problem at hotel?The major reason for this problem is that staff members are failing to offer appropriate service toguest and also are not able to meet their expectation level.. Another problem is that receptionstaff being indifferent and sometimes, rude with clients. In addition to this, there is not properarrangement of checking in and checking out and considerable numbers of guests havecomplained of repeatedly being charged incorrectly in their final bill. 2 Explain how specific problem are linked with otherYes, the major problem that is poor guest satisfaction has directly linked with the identifiedproblem because all problems are related to the services in the hotel. As management and staffmember are not focusing on guest expectation which is resulting into poor satisfaction levelamong guests.3 How useful do you consider the suggested actions are proposed by Peter Farnsworth to resolveyour specific problem?As identified solution by Peter Farnsworth is effective because with help of these suggestion'shotel management can improve its performance and also able to serve the guest in requiredmanner. With help of analysis of problem, staff can able to find out the actual reason behind thepoor guest satisfaction. With help of training, staff can learn the skill, ability and knowledge toprovide effective satisfaction to them.4 Consider two alternative ways that this specific problem could be resolved which have not asyet been considered.Staff member behaviour can improve with help of proper awareness regarding client importanceand services in the hotel management. Top management should conduct the meeting with staffmember and provide knowledge about effective service and client satisfaction. Furthermore,management should adopt effective monitoring and controlling method to manage the staffperformance.1
Case study planning sheet 1 1 What do you consider the core reason for this specific problem at hotel?_3

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