Introduction to Management

Introduction to Management

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
A. Specific problem....................................................................................................................1
B) 3 point plan.............................................................................................................................3
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6
APPENDIX 1: .................................................................................................................................7

INTRODUCTION
Management is referred to as planning, organizing, staffing, directing and controlling all
the task of the organization on a timely manner ( Crisafulli, 2017). This is an effective process of
dealing with various problems of the organization and in turn focuses on finding the best solution
to the problem. This study will highlight on effectively reviewing management theory to the
particular problem associated with the company. It also helps in critically analysing the problem
and also focuses on finding the causes of the particular problem. Furthermore, this study helps in
identifying three plan point which are useful in resolving the problem in order to improve the
quality and performance of service.
Imperial hotel is a London based hotel which in turn also manages various branded chain
of Hotels which are established in the 4 star market.
MAIN BODY
A. Specific problem.
Imperial hotel is a London based hotel which in turn also manages various branded chain
of Hotels which are established in the 4 star market. It aids to provide various hotel services such
as 500 bedrooms, conference facilities, leisure centre, swimming pool, 3 bars, 4 restaurants and
12 conference rooms. It has 6 heads of department which mainly deals in food and beverages,
human resources, reception, front of house, guest services and concierge and training. There are
approximately 400 staffs in the hotel. Among them 300 are part-time and full-time staff and
various other outside contractors who provide specialist services associated with the laundry
services, cleaning, leisure centre and management.
The main problem of the Imperial hotel is back of house staff who aids in providing
various services associated with the kitchen, housekeeping and maintenance. The key problem is
poor operating problem and various other controlling procedures which in turn results in lower
operational performance and productivity of the business. It has been determined that, inventory
are being regularly pilfered and are not meeting any basic Standard operating procedure which in
turn mainly results in high operating cost to the business (Famiyeh and et.al., 2018). The major
challenges associated with the Imperial hotel is staffing of the housekeeping department. Staff
turnover in the housing department is 60% a year currently. The major discontent is associated
with the Spanish staff members where they are not cooperative when it comes to deal with non-
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