Management Theory to Problem : Case Study
Added on -2020-07-22
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INTRODUCTION TO MANAGEMENT1
Table of ContentsIntroduction......................................................................................................................................3Review of management theory to one specific problem.................................................................3An analysis of one specific problem with an understanding of process and procedure for effectivemanagement.....................................................................................................................................5Conclusion.......................................................................................................................................7Reference List..................................................................................................................................92
IntroductionEvery organisation carries out their business operation under the control of management in orderto make a systematic procedure of work (Schermerhorn, 2011). The study aims in analysing theissue related with staffing the housekeeping department at Imperial hotel. The hotel faceddifficulty to recruit room attendants and facing high staff turnover rate. Therefore, they decidedto take the help of ABC (International) to fill the gap of room attendant’s jobs. The candidatesare selected by ABC prior by assessing their English and considering the practical experience ofworking in a housekeeping department. However, there were other issues with the Spanish staffs where they are incorporative with non-Spanish department. It has been found that their qualities of services are also dropping. Theperformance of in-house staffs is getting progressively worse and they are employed on full-timecontract which is pressuring housekeeping budget. Besides, the hotel is also receiving number ofcomplaints that is related with cleanliness in the hotel bedroom. The complaints are also made ofabrupt and rude behaviour from the room attendants. Therefore, after the investigation the realcause of all the problems were caused due to lack of motivation on full-time staffs. Review of management theory to one specific problemThe housekeeping staffs of Imperial hotel are having competition between the Spanish and no-Spanish staffs. It states that Spanish staffs are comfortable to work in team with other Spanishstaffs and enjoys their work by giving quality service. However, the in-house staffs associatedwith the organisation are depleting their performance and thereby the standard of services arealso minimising. The case study states that Spanish staffs are scoring 75% high that the in-housestaffs who are ranking between 60-65% which is again causing bitterness. The customers are making complaints regarding the low room quality, improper cleanliness donein the rooms, inappropriate behaviour of staffs and unhygienic bathroom. The complaint alsostates that the guests are treated rudely and abruptly. Hence, such carelessness made the guestsunhappy due to which they guests do not feel like taking further services. 3
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