Introduction to Management

Introduction to
Management
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Contents
INTRODUCTION...........................................................................................................................3
ANALYSIS OF INDIVIDUAL PROBLEM...................................................................................3
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
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INTRODUCTION
Management is the art of administrating the operations of the organization for creating a
business environment in order to achieve the goals and objectives. There are different types of
strategies and methodologies which are applied for getting desired results. It comprises of
number of activities such as planning, organizing, briefing and controlling (Erasmus, Strydom
and Rudansky-Kloppers, eds., 2016). These are done on a continuous basis for making decisions
for the benefit of the entity. In this report, The Imperial Hotel has been chosen which has its
headquarters in London, United Kingdom. This assignment covers the outcomes of the chosen
problem from the context of management and operational by forming a relationship with other
problems, formulation of plan for resolving the problem by considering variety of factors and
application of management and operations theories and principles within the organisation for
getting solution of the chosen issue. In this report, a problem about high staff turnover with 80%
of the staff leaving within the year has been chosen. According to the data gathered from the exit
interview, it has been identified that poor work culture, improper and irregularity in training, low
pay levels and many more are the reasons by which employees do not feel satisfied. This has
ultimately contributed to increase in budget and costs associated with the appointment and
retaining the employees. This has affected the quality of the services which led to decline in
profit and sales of Imperial Hotel. Furthermore, employee lost their interest in working in the
entity which has added more to the chosen issue.
ANALYSIS OF INDIVIDUAL PROBLEM
Imperial Hotel has number of issues which have been affecting its business adversely.
These range from lack of satisfaction to poor operating and control procedures. One of the main
problems is high staff turnover which have reached to 80% of the overall workforce leaving the
company within the previous year. Since, Imperial hotel has a strong market position and brand
recognition among the competitors, it always conduct exit interview to know the reason of
moving out of the company (Coles, Bailey and Calvert, 2012). The data gathered shows that
employees were not satisfied to a great extent because of poor working conditions, improper
training also there was no regularity in this activity, the cost to travelling to work in Central
London was more which was getting difficult to manage in the pay scale provided by the entity
etc. Furthermore, there are competitors who value their employees and provide them with good
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