Analysis of High Staff Turnover Problem in Imperial Hotel

Introduction to Management

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Analysis of the high staff turnover problem................................................................................3
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Management of the employees is the most important part in the hotel industry. The
organization is required to keep an eye on all the crucial aspects in order to carry out the
operational activities properly and effectively. Employees should be supported and feel valued in
order to retain them. The management requires to understand the various reason because of
which can employee leaves the company. This report is on the case study of Imperial Hotel
which is based out in London, UK. It is the international brand having 25 hotels under it along
with 500 bedrooms, 450 staffs in total which consists of 6 departmental heads along with
outsourced specialist services like the cleaning, laundry services etc. The business management
is the critical factor which results into attaining success or failure of the organization. The
problems faced by the entities differs which includes monitoring performance, future
uncertainty, regulations and compliance and recruitment.
For the effectively managing the employees it is important to create an employee centred
environment which is focused on improving and building a good relationship among the
employer and employees. Through the analysis of the case on the Imperial Hotel clearly proves
the disgruntlement between the employees which leads to the high rate of staff turnover within
the period of 1 year. This report is focused on the challenges which are being faced by Imperial
Hotel and a particular decision will be on high staff turnover problem faced by the organization
and thus provides resolution for the same.
MAIN BODY
Analysis of the high staff turnover problem
The organization is experiencing the dysfunctional turnover of its staff where the efficient
employees are leaving the job before the completion of the contract. The Imperial Hotel is facing
the high staff turnover rate which is considered mainly due to the increase in the temporary
nature of employment which is being provided to students, foreign nationals who are in need for
the job for short terms and at the low pay. In addition to this, the high turnover is mainly high in
the front line staff. This is the major concern for the hotel because of the negative effect it will
have on the performance of the organization. In addition to this, based on the exit interview
conducted, the management identified the number of issues like the poor perception pertaining to
the work culture with aggressive management styles, long working hours along with poor pay
levels. In addition to this, there is little place for promotion or rewards. It has also been identified