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Introduction to Operations Management (PDF)

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Added on  2020-10-22

Introduction to Operations Management (PDF)

   Added on 2020-10-22

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Table of ContentsINTRODUCTION...........................................................................................................................1TASK ............................................................................................................................................11 Introduction with some definitions of the roles of management and leadership.....................12 Differentiate leadership and management functions according to J. Kotter............................23 Analysis of the Management by Objective process as discussed by P. Drucker.....................34 Management roles theory as discussed by H. Mintzberg.........................................................45 Leadership traits theory and discuss two styles of leadership..................................................56 ‘Hard’ management skills and ‘soft’ leadership skills.............................................................67 Transformation processes in operations management .........................................................68 Meaning of Quality and four costs of quality for managersin achieving business objectives ...............................................................................................79 Managers role in Total Quality Management approach...........................................................810 Just-in-Time approach and waste reduction in operations.....................................................811 Three methods managers can adjust for Capacity Management in operations. ....................912 Short conclusion on the role of managers and leaders .........................................................9TASK 2............................................................................................................................................91 Introduction to KPMG.............................................................................................................92 Explanation of operational management department including the role in operations..........103 Background of management team in operation management department.............................104 Strengths and weaknesses leader approaches........................................................................105 Roles and duties of management in KPMG...........................................................................116 Occasion where the role of management was excellent to apply different
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theories and models of management approaches.....................................................................117 Theory of leadership styles....................................................................................................118 Type of transformation process with example.......................................................................129 The impact of two adjustments for Capacity Management on the organisation....................1210 Operational recommendations to management for future improvements............................12References .....................................................................................................................................13.......................................................................................................................................................15
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INTRODUCTIONManagement and operation is an integral part of organisation in order to monitor the activities or functions of company and improves the quality in production of organisation. In simple terms it refers to converting raw material into finished goods or products with optimum utilisation of resources for accomplishment of organisational goal(Adams, A. E and et. al., 2017). One of the main objective of management and operation is satisfaction of customers as well as employees in terms of cost and time. Along with these optimum utilisation of resources enable company to maximise wastage which adds value to the company. In context to KPMG, one of the leading professional service company which is introduced in the year of 1987. It's headquartered in Amstelveen, Netherlands. KPMG stands for Klynveld Peat Marwick Goerdeler.It is segmented into services lines i.e. Audit, Advisory, Tax. This research covers the role and characteristics of leader and manager, theories, approaches and models of leadership, factors within company which impact manager and leaders decision making. TASK 1 Introduction with some definitions of the roles of management and leadershipManagement and leadership are different aspects of organisation but it should go hand inhand i.e. each of them require each other support or assistance for achievement of goaleffectively. Management is the process of managing or coordinating business activities orfunctions for the achievement of pre determined goal. On the other hand leadership is a qualityor ability to guide or inspire others in order to obtain the organisational objective(Asef‐Vaziri,A., 2015).One of the main difference which manager and leader separate is that leaders havepeople to follow whereas manger has people who work for them for obtain the goal. In context toKPMG, a multinational professional service company who started in the year 1987. It is locatedin Amstelveen, Netherlands. They are diversified into various industry like banking, healthcare,consumer & retail, telecommunication, infrastructure etc. Company is very passionate anddedicated for the achievement of goal by adapting innovative technology and excellentmanagement & leadership skill within company which makes them to be an outstandingperformer among its competitors.1
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