Introduction to Operation Management

Introduction to
Operation
Management
Table of Contents

INTRODUCTION.......................................................................................................................................3
Sector specific input-transformation-output issues..................................................................................3
Reliance on specialized materials for delivery of products......................................................................4
Role of Logistics......................................................................................................................................4
Ways in which performance is measured.................................................................................................5
Requirements of customer.......................................................................................................................5
Other factors which are acceptable..........................................................................................................6
CONCLUSION...........................................................................................................................................6
REFERENCES............................................................................................................................................7
INTRODUCTION
Operation management refers to area of management which is related with designing as
well as process of production in manufacturing of services or goods (Anderson and et. al, 2018).

This involves planning, organization, supervision processes and mandatory changes for attaining
high profitability. This report is based on organizations which deal in different sector. They are
Aston Martin (manufacturing sector), Four Seasons Hotel London (service sector) and Marks &
Spencer (retail sector). These organizations carry out their operations in different sector and are
headquartered in United Kingdom. This assignment is based on comparison among these sectors
on the basis of input transformation output issues, delivery of services, role of logistics, and
measurement of efficiency, needs of customer and any other factor which these sectors need to
take into consideration.
Sector specific input-transformation-output issues
This deals with input output issues which are faced by organization while they are carrying out
their operations. Basically, it deals with process of conversion of raw material into products and while
carrying out this process, certain issues are faced by organizations. They are illustrated below:
Aston Martin: The major issue which was faced manufacturing sector was in supply chain. It was found
that Chinese subcontractors provided the parts were forged with plastic. This is the reason that they hardly
procure much in China. Another issue which is faced by them is that organizations are expanding
themselves in global market (Beckford, 2016). Therefore localization of existent products needs relevant
alterations in supply chain.
Four Seasons London: The major issue which is faced by this sector is that it becomes difficult to
identify what exactly customer needs as accommodation, food and Wi-Fi is provided by every hotel
present in UK. How to stand different from competitors is the major issue while working on something
and attaining the exact results. Consider an example like Four Seasons London has given discounts to
their premium customers but if they do not come then the output attained will be zero.
Marks & Spencer: The foremost issue faced by them (M&S) in supply chain is rapidly changing taste
and preferences of people with respect to specific product. This judgment is carried out worldwide is
majorly affected by customer’s process. Lack of innovation leads to providing same product to customers
for longer duration of time (Brown and Bessant, 2013).
Reliance on specialized materials for delivery of products
There are various products which are being used by them to render services and finished products
are specified below: