Management of Imperial hotel London : Report
Added on 2020-01-28
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Introduction to Management - Imperial hotel London
Table of ContentsINTRODUCTION......................................................................................................................11. Analysis of the problem.........................................................................................................11.1 How absenteeism affects the staff’s performance............................................................31.2 Causes of Absenteeism....................................................................................................32. Suggestions............................................................................................................................4CONCLUSION..........................................................................................................................5REFERENCES...........................................................................................................................6
INTRODUCTIONThe Imperial Hotel, London is currently on budgetary pressure due to 12% of itsoccupancy would be out of action for the next 2 years. Persistent or excessive absenteeism isanother continuing challenge that the Hotel is facing. While all employers recognize thatsometimes absences are unavoidable, poor attendance by employees can affect the bottomline by negatively impacting productivity, work quality, morale and customer service andsatisfaction. This has also been evident in the Guest Satisfaction Survey where the Londonhotel is consistently performing worse than other hotels of the group. The case brief identifiessick leaves as the prime reason for excessive absenteeism. Staff’s sick leave whether it istaken legitimately or not-so-legitimately, creates major issue for the management and alsobears financial cost. The cost of bringing in replacement for the absent employee increases the overall costsof the company. Not only, poor attendance increases the financial burden of the organisationbut also negatively affects the productivity. As staff member’s morale is affected due toassigning of extra work, it affects the performance. Therefore, it becomes important tounderstand how poor attendance of employees affect the workplace performance so that strictguidelines can be developed and enforced. This report aims to identify the issues related withabsence in more detail while using applicable literature. The potential cost to the hotel forincreasing absenteeism will be explored. The report will also provide recommendation andjustification in order to effectively manage the issue of absenteeism. 1. Analysis of the problemOptimising the employees’ health, work prevention and their lifestyle illness as well asmanaging absenteeism are some issues that have significantly grown in past some years andare determined as economic and public health priorities. The development of wellness in theUK is considered as significant in improving employee’s performance and reducing theirabsenteeism (Gordon, 2015). The development of such type of culture requires an appropriatemanagement and support at the workplace and a modification in the belief that work isdamaging. It have been argued by Waddell and Burton (2006) that the right type of work canbe best for a person but what is less defined is that what correct type of working environmentrequires and how the environmental factors like culture, policies and absence managementperceptions impact on the employees presence and absence at the work. Few absenteeism canbe beneficial for the company while overreliance on figures of absenteeism as a productivitymeasures can be counter-productive through unfavourable events for the Imperial Hotel and1
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