A Case Study on The Imperial Hotel Assignment
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Added on 2021-01-01
A Case Study on The Imperial Hotel Assignment
Added on 2021-01-01
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THE IMPERIAL HOTEL
Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1An overview of the problem.......................................................................................................1Effect of the problem..................................................................................................................2Management theory to fix the problem.......................................................................................3Summary.....................................................................................................................................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................9
INTRODUCTIONThe Imperial Hotel, London is a part of Imperial Hotel group (The Imperial Hotel,London, 2019). The group have 25 hotels across the UK. The hotel consists of 500 bedrooms, 3bars and 4 restaurants and It is located in the heart of London's West End and the main patronagethat the hotel serves are the tourists that have high expectations in terms of service standards.Beside this the hotel carrying out its operation from more than 100 years. It is one of the famoushotel but suffering from high level of absenteeism and negative working culture in theorganisation. The study will evaluate the cause and effect of the problem and how managementtheories will help the manager of Imperial hotel effectively to manage the issue. The study willprovide a viable solution that may be used by the new general manager.MAIN BODYAn overview of the problemThe culture, success and growth of The Imperial Hotel is based on the effectiveperformance of their employees (Brunsson, 2017). From the past some years the performance ofthe Imperial Hotel, London is consistently going worse than the other hotels, the internal cultureis becoming worse. In totality, there are 450 employees working in the hotel in which 300employees are full-time members and others are part-time staff. Consumer speak about the issues1Illustration 1: The Imperial Hotel, London(Source: The Imperial Hotel, London, 2019)
that, they are overly expensive and offer poor value for money service that is because of poorperformance causing by lack of employees to attend the guest. The hotel provide service to theguests 24*7 that means employees have to often work in long working hours. Employees aretaking sick leaves at a high level from the past some years and percentage of absenteeism inincreasing in the hotel that have direct affects the performance of overall organisation and theproductivity of company in market (Gillen and et. al., 2017). Although, it can be said that takingsick leave by the staff is general in case of any health issue but otherwise high level of absencemay consist other reasons. Following are some cause of high level of sick leave and poor attendance;Problems in the workplaceLack of understanding of sick leave policyLow job satisfaction and disengagement with the organisationLack of appreciationLack of sense of belongingPersonal needs are not fulfillingEmployees don't get time for their family and for themselvesBullied or harassed by co-workersNot committing to their jobHigh rate of absenteeism means staff are deliberately avoiding coming into work. It can be alsobecause of low motivation but the major problem that is witnessed by the manager of theorganisation is that in the hotel aggressive management style is followed that creates negativeworking culture in the industry (Kocakulah and et. al., 2016). Heavy workloads, stressfulness inthe workplace and feeling of being unappreciated can cause employees to avoid going into workEffect of the problemThe issue has effect on the organisation as well as for the individuals and consumers too. When employees does not report for a scheduled off and sudden they take sick leave bysaying they are ill, that can cause a variety of issue for the new manager. It also makes impact on the co-workers as it can raise the workload on the other'sshoulder and it creates stress for other workers that enhance the negativity in the workingculture and presentees will experience a decreased morale if they see that management is2
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