IT Management Issues: Mainland Safari Tours

Running head: IT MANAGEMENT ISSUES
IT Management Issues: Mainland Safari Tours
Name of the Student
Name of the University
Author’s Note:

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IT MANAGEMENT ISSUES
Executive Summary
The main aim of this report is to understand the entire case study of Mainland Safari
Tours in respective to information technology management. The information
technology management makes sure all of these associated employees and
technology based resources are being used effectively in such a manner that gives
value for that particular organization. An effective management of information
technology eventually allows the company in optimizing staffing and resources,
improvement of communication as well as business procedures and finally enforcing
the best practices. The respective individuals, who are working within this IT
management in Mainland Safari Tours majorly comprises of few general
management areas such as resource allocation, strategic planning and leadership.
This report has provided proper recommendations and two technological solutions
for enhancing their business model and gaining effectiveness.

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1. Introduction
IT management can be stated as the core procedure to oversee each and
every matter that is associated with information technology resources and operations
in any specific IT organization (Schwalbe, 2015). Outback Safari Tours is a full
service coach organization with 25 offices that are located in NT, WA, SA, QLD and
NSW. They have been providing variety of multi day tours and excellent services.
Mainland Express is another low cost coach company and the management has
decided to combine these two companies as Mainland Safari Tours. The following
report outlines a brief discussion on the case study of Mainland Safari Tours with
relevant recommendations for service improvement.
2. Discussion
2.1 Brief Description of Case Study with Assumptions
Mainland Safari Tours will be an amalgamation of two significant coach tour
companies, namely, Outback Safari Tours and Mainland Express. Outback Safari
Tours is a full service coach company that has 25 offices in different locations and a
fleet of new coaches that carry 50 passengers each. On the other hand, Mainland
Express is a lower cost coach company that comprises of 10 offices in four locations
and the strengths include low cost fares and on time services. Moreover, even they
have a fleet of new coaches that carry 55 passengers each. The combined company
of these two organizations would be retaining every existing staff, coach, tour and
destination and the current scheduling would not be conflicting. The traditional
system of Outback Safari Tours is being merged into advanced system of Mainland
Express. They would even begin service as the premium based lower cost carrier
with every facility like seating, drinks, Wi Fi, baggage, meals and carry on luggage

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IT MANAGEMENT ISSUES
for the first to board. Online bookings are available primarily and a service charge of
15 percent would be applied when booked via a tour operator and agent. It is even
expected to become an extremely high technology company with 24 hours support.
However, they would not provide face to face customer support.
2.2 Critique to Management Decisions for the Case Study
The above mentioned management decisions are expected to bring some of
the major and the most significant advantages to the business of Mainland Safari
Tours (Marchewka, 2014). The first and the foremost decision undertaken by the
management of this organization is to retain every existing staff, coach, tour and
destination. It is extremely ethical and moral to retain the previously existing staff in
this specific company so that they get the opportunity of continuing their services and
employment even after change of management (Holtshouse, 2013). Another major
advantage of this particular system is that no extra costs or expenses would be
incurred under any circumstance and the organization would be highly profited and
benefitted. Moreover, they want to merge the traditional system of Outback Safari
Tours with the latest advancements of Mainland Express so that the new
technologies are being implemented in the business for providing more efficiency,
however by following traditional rules and customs (Laudon & Laudon, 2015).
The second management decision in the organization is to begin a service as
a premium on the basis of low cost carrier (Laudon & Laudon, 2016). It is again
another effective decision for the business success as the customers will not have to
pay excess fare for getting any type of service from Mainland Safari. They would
also be provided with amenities like Wi Fi, meals, drinks, baggage and many more
and it would also move to the low cost coach terminals, whenever available
(Okumus, 2013). The third management decision in the organization is to make