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Issues in Managing Information Technology

   

Added on  2021-02-19

9 Pages1075 Words57 Views
Professional Development
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IT MANAGEMENTISSUES
Issues in Managing Information Technology_1

TABLE OF CONTENTSDISCUSSION..................................................................................................................................12........................................................................................................................................................1REFERENCES ...............................................................................................................................4
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DISCUSSIONThe regular advancements in IT and IS infrastructure affects the management decisionsand the quality of business services provided by the organisation (Schwalbe, 2015). Mainland-Safari has decided to continue with the online booking system. The decision can be considered aseffective because it will allow organisation to provide services for all 7 days and 24 hours(Waddock, 2016). The merger will increase the operational scope as well as the number ofemployees. Thus, the management must also consider to review the existing database and IS.From the growth and future perspective the existing online booking system may require somemodifications in its storage capacity and benchmarks which can support the increased number ofusers and customers (Xiang, Magnini and Fesenmaier, 2015). It is evaluated that the informationsystem allows the interaction of the resources, people and technology with the help ofinformation technology (IT). Thus, for the quality services and operational improvementmanagement must make decisions which enhances the efficiency of IT systems. Earlier in boththe travel groups agents and tour operators were having important role in increasing sales. BothIT and information systems can have performance issues which must be resolved for the qualityservices. For sustaining the long term success it is required that business service providers mustadopt significant IT changes. However, to avoid the related IT risks these advancements mustalso be in alignment with the management practices. By the merger and adoption of the online booking system Mainland-Safari has tried toreduce the role of agents and tour operators so that direct profit can be increased to the company(DeGeorge, 2017). For instance when consumers will book tickets through agents then they willbe charged additional 15%. Instead, if people will book directly through online system then theywill get bookings in lower prices.This decision will reduce the commission of agents and overallprofitability of Mainland-Safari will be increased. With the help of merger and acquisition boththe companies will be benefitted as Mainland safaris is having advance system which could beused by both. Due to merger of both company they could keep their existing staff members,buses tour and destinations as well and then there will be no conflict respect to their scheduling.While on other hand all existing staff who do not know how to use online booking system beforecould not be able to use it. They would be in need of training for using this express advanced andsmart system. Both the tour service operators provide the unique and qualitative services. Thus,the fare and routing paths are not changed in the merger.This will help Mainland-Safari to1
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