IT Management Issues OZ Supermarket

IT Management Issues
OZ Supermarket
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IT Management Issues
Table of Contents
Introduction......................................................................................................................................2
Discussion........................................................................................................................................2
Recommendations for OZ Supermarket Business Operations.....................................................2
Suggestions to Improve Customer Service and Business Services..............................................3
Conclusion.......................................................................................................................................6
References........................................................................................................................................7
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IT Management Issues
Introduction
As per the given information OZ supermarket is a new retail chain and it has setup to reduce exit
queues at the checkout point. The new technology is used at this place for convenient of
customers. The purpose of this report is to give recommendations regarding this management
technology of OZ supermarket.
Discussion
Here is the outline of business operations that are performed by OZ Supermarket and
recommendations for those operations.
Recommendations for OZ Supermarket Business Operations
As per the given information, the main operation of this company is maintenance of chain stocks
for stationary and non-perishable goods. This supermarket has no checkout line and system for
cash payment which is good enough to manage the huge amount of customers in appropriate way
(Co.Design, 2017). It is convenient for both customers and staff of supermarket. Now staff
members no need to add or delete items or no need to make botheration to generate bills for
customers’ groceries. Money will be automatically deducted from PayWave Card that is issued
to customer of OZ supermarket. This is all happened with the help of PayWave technology
which is an advanced technology (Forbes.com, 2017). In this case, following recommendations
must be taken into consideration by OZ:
1. Here I would like to recommend OZ supermarket to be careful while using this
technology and its configuration and maintenance should be done properly
(SurveyMonkey, 2017).
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