logo

BUSS 2065 - Report on Business Operations of Oz Supermarket

   

Added on  2020-03-02

12 Pages2937 Words38 Views
Running head: BUSINESS OPERATIONSBusiness operationsName of the studentName of the UniversityAuthor Note

1BUSINESS OPERATIONSTable of ContentsAnswer to question 1:......................................................................................................................2Introduction:................................................................................................................................2Discussion:...................................................................................................................................2PayWave technology:..............................................................................................................2Business process:.....................................................................................................................3Recommendations:..................................................................................................................4Conclusion:..................................................................................................................................5Answer to question 2:......................................................................................................................5Suggestions for customer service improvement:.........................................................................5Suggestions to improve business service/operations:..................................................................6References:......................................................................................................................................9

2BUSINESS OPERATIONSAnswer to question 1:Introduction:Retail shops are those places, which involves a method to sell goods and consumerproducts to the customers to earn a profit via their channeling sources. Retailers are those peoplewho satisfy the needs of the varied individuals to earn a profit. The word shopping is includedwith this process, which generally involves buying the products. Modern business in retail shopsinvolves the owner to make strategic decisions regarding the business about the market place andthe types of products to be served and the layout of the shop including the promotions applied. This report discusses about the various technologies applied in the Oz Supermarket. Theapplied technology to be discussed is the PayWave technology. The report also includes certainrecommendations to help increase the business.Discussion:The Oz Supermarket is a new retail shop that is setup with the main mindset of reducingthe problems associated with the customers standing in long queues. The supermarketencourages the customers to come inside the supermarket and then get the required products.After the end of shopping, the customers are not required to stand in queues to pay for theproducts. Instead, they are required to wave their card at the checkout point and the bill isautomatically deducted from their card. PayWave technology:The PayWave technology involves the card of the customers to be hovered or tapped atthe terminal for transaction. This feature inhibits the requirement of entering the pin in the

3BUSINESS OPERATIONSterminal and facilitates cashless society (Lerner, 2013). Many retail outlets are adopting thisfeature for cash related problems and fewer queues. This technology needs the person to bewithin a radius of 4cm and the same transaction cannot be done twice due to the presence of aunique transaction number. Business process:The goods that are available in the supermarket include those products that belong to thegroup of household and stationary. The chain of products included is those, which are non-perishable and are available for a long time. This facilitates effective business and does notrequire the need of constant checking of the products. The store is also supposed to include the technology of PayWave. This technologyeliminates the need of customers standing in queues for checkout process. During the entry of thecustomers in the store, they are required to wave their card at the entrance of the store. This helpsthem to enter the store without any problems. The trolleys used for shopping are fitted withspecial Radio Frequency Identification (RFID), which tracks the record of the products that arebeing put in them. Whenever a customer puts a product in the cart, the product is automaticallylined for payment from the card of the customer involved. If the product is removed, the queue isemptied from billing. After the process of shopping, the customers bag the products and leaveswithout any problem of standing in the queue. The bill to be deducted is automatically madefrom the card of the customer involved. For the customers without a PayWave technology approved card like the tourists andstudents, they are allowed to make a cash deposit in the store and are issued a temporary cardwhich will enable shopping for them. The shopping process is same like the other customers.

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Oz Supermarket Innovation Contents Introduction
|9
|2436
|251

Case study Analysis and Evaluation | OZ supermarket
|11
|2584
|38

MKTG 3511 - OZ Supermarket - Case study
|13
|3178
|77

ITC 563 - Management Issues | OZ Supermarket
|9
|2617
|222

HI5003 - Case Study on Oz Supermarket Assignment
|12
|2943
|35

ITC563 - IT Management Issues | Assignment
|12
|2948
|35