IT Management Issues - Assignment
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Added on 2021-05-31
IT Management Issues - Assignment
Added on 2021-05-31
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Running head: IT MANAGEMENT ISSUESIT Management IssuesName of Student: Name of University:
IT MANAGEMENT ISSUES2Executive SummaryA group of private education institutions gather all over the world to form the World University.The senior management staffs decide to design an online platform where the students can be ableto learn the courses offered by the private educational institutions from their respective premises.The students from many corners of the world can be able to register into the web portal from anydevices. They can sign in anytime from their devices and can study the courses. Students havethe convenience to choose the country from where they want to take the course. Themanagement staffs decide to provide several facilities to the students. The management teamdecides to introduce the loyalty scheme. The students those who will refer World University tothe other students will get rewarded with fee credits. The staffs will be given the similaropportunity as well. Again, the students have been decided to provide the e-book and the laptopsso that the students can get help in studies. The report also demonstrates the two businessprocedures applying which they can improvise the business operations. The World Universitycan appoint a customer service team to help the students. They can also appoint a businessanalyst. The business analyst will help them in improvising the business. The report also explainsabout the several benefits that World University can achieve through social media advertising.
IT MANAGEMENT ISSUES3IntroductionA group of private institutions have collaborated with each other to form the WorldUniversity. The World University is the fully online university, and in this university, thelectures are given online. Here the lecturers offer lectures on several courses. The students cansign in their respective portal and study the online courses offered. The teachers, staff and thestudents can be able to interact with each other (Luftman & Derksen, 2014). The students cancommunicate with the teachers and the staff and can solve their queries online. The students willhave to pay online for the courses, and after paying the fees, they can be able to enjoy thecourses. Students all over the world can be able to avail the study courses. The report shows that the senior management has taken certain steps in the followingdecisions- the management staff wants to introduce customer loyalty scheme for the staffs andthe students. The name of the loyalty scheme is the StudyTogether Loyalty. The students will berewarded if they refer any other students for the University. The staff working in the WorldUniversity can avail the similar service. The students are rewarded with fee credits. The seniormanagement staffs also decide to provide the e-book and laptops to the students. The laptops andthe e-books can be helpful in studies. The report explains about appointing customer serviceteam and the business analyst. The report will also explain about the impact of social media forthe business.1. A customer loyalty scheme called StudyTogether Loyalty will reward students whointroduce another student with fee credit depending on which course is picked. Theuniversity also uses agents to sell its offerings to employers. Applications are approved inless than 5 minutes. Payment for non-refundable fees are by credit card or Paypal
IT MANAGEMENT ISSUES4The World University has introduced a customer loyalty scheme called StudyTogetherLoyalty scheme. The students who are currently enrolled for the World University can enjoy theservice. The employees and staffs who are currently working for World University can get theservice of World University. The students of World University can like the World Universitystudy courses. They can be benefitted, and they can refer all these online courses to their friendsand family. In this way, the University can get more and more students. The students will taketheir courses, will like their courses and will refer all these courses to others. The WorldUniversity thus can increase their name and reputation (Kappelman et al., 2016). Also, they canbe able to earn more and more money. Since it is an online course, the students can refer studentsfrom any corner of the world. In this way, the popularity of the University can get enhanced. Thestaffs and the employees of the World University can get the similar opportunity. The worldUniversity will become popular in the course of time. They can include more and more coursesand can provide benefits to the students all over the world.The World University also decides to provide the students with benefits. They can get thefee credit if they refer some other students. However, the fee credit depends on the course thestudents who have been referred choose. Thus the students can get the benefits. They can be ableto take the courses by paying minimal fees (Armstrong et al., 2015). The applications areapproved within five minutes. The courses that are offered are all non-refundable, it means thatthe students cannot get the money back once enrolled. The World University accepts paymentonly via Paypal and credit card and not by any other means.2. Ebook and laptop purchases are part of the course and will be available online. Studentscannot opt out of purchases. A preconfigured laptop loaded with required software will besent out to all students
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