Online Ticket Booking System for RIAS

The assignment analyzes the development of an online ticket booking system for RIAS (presumably a real-world organization). It emphasizes the roles of the project manager and business analyst, highlighting the technical, managerial, and professional skills required for success. The document stresses the importance of risk management, budget control, and resource allocation in ensuring timely and effective implementation. It also draws upon relevant project management literature to support its analysis.

Running head: IT PROJECT MANAGEMENT
IT Project Management: Virtucon & Globex Scenario
Name of the student:
Name of the university:

1IT PROJECT MANAGEMENT
Table of Contents
1. Part one....................................................................................................................................2
1.1 Project name/ Team/Description...........................................................................................2
1.2 Project overview....................................................................................................................5
1.3 Project description and project objectives.............................................................................6
1.4 Project team charter...............................................................................................................6
1.5 Communication plan............................................................................................................11
1.5.1 Team rules and expectation..........................................................................................11
1.5.2 Team value....................................................................................................................11
1.5.3 Code of ethics...............................................................................................................12
1.5.4 Rules for the team members include............................................................................12
1.5.5 Expectation...................................................................................................................13
1. 5.6 Signature/Stakeholder signoff.....................................................................................13
2. Part two: Learning cycle............................................................................................................13
3. Part 3..........................................................................................................................................15
3.1 Communication plan............................................................................................................15
4. Part 4..........................................................................................................................................17
4.1 Reflection.............................................................................................................................17
Bibliography..................................................................................................................................19

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1. Part one
1.1 Project name/ Team/Description
Role of the
project team
members
Project team Other details
Project manager Name of the
project team
members
Roles and responsibilities
of the project
Contact
number
Electronic
Mail Id
Project manager [Please fill] The project manager of
an organization is
responsible to control and
monitor the project
progress entirely. They
also look after the project
team members to ensure
that all the project team
members are working
properly.
[Please
fill]
[Please fill]
Business analyst [Please fill] The business analyst of
an organization is
responsible to go through
the details of the business
[Please
fill]
[Please fill]

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just to know that the
business outcome is
beneficial from the
business aspect or not.
Project sponsor [Please fill] The project sponsor is
responsible to allot
proper project budget that
is needed to complete and
implement the project
successfully.
[Please
fill]
[Please fill]
Resource manager [Please fill] The resource managers
associated to a project are
responsible to select
proper project resources.
With the help of the
resource selection the
project could be
implemented securely
without any kind of error.
[Please
fill]
[Please fill]
System analyst [Please fill] The system that is going
to be implemented by the
project team members
must be analyzed
[Please
fill]
[Please fill]

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properly by the system
analyst before its real
world’s implementation.
With the help of real time
analysis the project
manager will be able to
understand about the
feasibility of the project
for that particular phase.
Project designer [Please fill] After the estimation of
the project budget it is
the responsibility of the
project manager to go
through the details of the
project blueprint that has
been designed by the
project designer. The
design must be allowed
and project manager and
if any changes are needed
then that should also be
analyzed by the project
manager.
[Please
fill]
[Please fill]

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Finance manager [Please fill] The finance manager is
responsible to estimate
the project budget. With
the help of proper project
budget the project owner
will be able to understand
about whether the project
is feasible for the
company or not. Again
the project manager
should estimate
additional budget for
extra resources.
[Please
fill]
[Please fill]
1.2 Project overview
From the overview of the project it is found that, the project is all about the development
or implementation of online ticketing system to avoid the issues associated to system processing.
The Riverina Agriculture and the lifestyle show were founded in the year of 2010, before the
establishment of Globex. In November a 3 days event named as RALS, was organized that,
generally deploys different local business, agricultural equipments, raw material suppliers and
farmers as well. For maximizing the ticket gates that is dependent on ticket selling was the main
focus of the organization to look after. As the demand is growing day by day thus the price of
the tickets are also increasing rapidly and due to this reason the company is willing to adopt

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online ticketing system to make the ticket selling approach much efficient. After the
implementation of this particular approach the consumers need not to wit on any queue.
1.3 Project description and project objectives
The RALS project is based on advanced online ticketing system instead of manual ticket
booking. It has been found that this approach does not only help to reduce the number of
consumer’s over the queue but also assist the number of consumers who are willing to buy
tickets online. Users can utilize different kinds of digital devices to process the online ticketing
system for the consumers. The objectives of the projects are as follows:
 To implement advanced online ticket booking system instead of the manual ticket
booking approach
 To design the patron for increasing the ticket selling approach over online
platform
 To improve the existing ticket booking and selling approach and to maximize the
rate of ticket selling
1.4 Project team charter
Project team
members name
Project
designation
Skills and Knowledge
Inventory
Roles and
Responsibilities
[Please fill Project manager The project manager has
appropriate skills and
knowledge inventory
that is helpful to meet
Te project manager is
responsible to develop
the project team
The project manager

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the requirement of the
consumers by delivering
the expected project
outcome on time. Again
the project manager is
capable to motivate the
members of the project
team so that they could
serve proper roles and
responsibility.
should motivate the
project team members
They should look after
the details of the project
so that it could meet the
requirement of the
consumers.
Again the role of the
project manager is to
look after whether the
project is feasible or not
[Please fill Business analyst The business analyst has
the ability to look at the
details of the project in
terms of development of
an Information System
for the company. He
also has the skills to co-
ordinate with other
project team members to
avoid project risks.
 The role
of the business
analyst is to look
at the details of
the project
considering the
entire project
requirement.
 In order to
meet the project
need the business
analyst should go

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through the
project details and
budget as well.
[Please fill Resource manager The project resource
manager has the
knowledge and skill to
go through the resources
those are needed to
complete the project
within estimated budget
and time.
 In order to
develop the
online ticketing
booking
information
system, it is their
responsibility to
research for the
resources.
 With the
help of the project
team members the
resource manager
will be able to
implement the
project
successfully in
the real world.
[Please fill Risk manager As the project is all  The risk

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about the
implementation of an
online ticket booking
system thus it is
determined that, high
level risks going are
also associated to the
project. In order to
mitigate the risks it is
the responsibility of the
project risk manager to
develop different risk
mitigation strategies for
their project. With the
help of project risk
management strategies
the issues could be
mitigated completely
from the core
management system.
manager
associated to the
project is
responsible to
develop risk
mitigation
strategies
 They are
responsible to
develop advanced
and secured
online ticket
booking system.
 With the
help of this
system the users
will be able to
access data from
the server with
knowledge based
security.
[Please fill System analyst The system analysts
have the knowledge of
 The
leading mission

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executing the project
without any kind of
error.
and vision of the
project is to
develop the
project such a
way so that all the
issues could get
minimized from
the system.
 Whether
the system is
beneficial or not
can be analyzed
with the help of
the system
analyst.
[Please fill System designer The blueprint of the
online ticket booking
system is designed by
the project system
designer. The system
designer will be able to
identify the operational
and functional
 The
system designer
helps to identify
the features of the
system and also
the risk those are
required to be
mitigated for

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excellence of the system
and the risks those
might occur after the
implementation of the
system.
successful and
error free
implementation of
the online ticket
booking system.
1.5 Communication plan
1.5.1 Team rules and expectation
I have previously worked as a project team member for developing an online combo
booking system. While developing the system I have gained professional system development
associated knowledge and skills. I think that these skills and abilities will stand beneficial for me
while developing the online ticket booking system for RALS. The overall goal of the project
development is to develop a secured online ticket booking system.
1.5.2 Team value
Team value is one of the most important things that are strictly required to be considered
by the project manager and other project team members as well. The team values for this
particular project are as follows:
1. Development of new strategies those are helpful for continuous project
development
2. Considering different types of works for the consumers of the online ticket
booking system

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3. Implementation of proper values those are needed to implement proper risk
mitigation strategies
4. Knowledge sharing is another important thing that will be helpful to meet the
project objective
1.5.3 Code of ethics
Depending on the values of the team it is very much necessary to consider the code of
ethics as well including, honesty, professionalism, behavior, obedient to superior and
maintenance of accurate working environment are required to be considered by the project
manager and the project team members. The components of the codes of ethics are as follows:
 Focus on different business related practices
 Evaluation of accurate ethical violation while required
 For development of the code of ethics all ethical aspects associated to the project
team members are needed to be considered
1.5.4 Rules for the team members include
 For conveying the project details and basic project information to the project team
members it is necessary to develop primary level contact details, even if any
changes needed then also those should be considered
 For maintaining proper communication, individual information specification are
required to be considered
 Prior notice should be served from the higher authority of the project development
team

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 As per the required changes members should incorporate risk management and
change management approaches
1.5.5 Expectation
From the project details it is expected that the project could be completed within
estimated budget only if the project manager and the team members plays their proper roles and
responsibilities. In order to avoid the rate of media obstacles it is necessary to employ proper risk
management approaches.
1. 5.6 Signature/Stakeholder signoff
Name of the project
stakeholder
Signature Date
Project manager [Please fill] [Please fill]
Project sponsor [Please fill] [Please fill]
Finance manager [Please fill] [Please fill]
Business analyst [Please fill] [Please fill]
Risk manager [Please fill] [Please fill]
Resource manager [Please fill] [Please fill]
2. Part two: Learning cycle
Date of meeting Meeting organizer Scribe. Project
understanding

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First meeting Project manager System designer Specification of the
system with other
features
Second meeting Project manager Business analyst Initialization and
system
conceptualization
Third meeting Business analyst System designer Identification of
needs of Globex
Forth meeting System designer Business analyst Project charter
development

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3. Part 3
3.1 Communication plan
Name of
the
stakeholde
r
Influence Interest of
the
stakeholder
s
Developed
communicatio
n strategies
Arrangemen
t of meeting
Other
communicatio
n form
Project
manager
High High The project
manager should
develop
professional
open
communication
approach so
that the project
team members
feel free to
share their
point of views
with other
project team
members.
Weekly Online
conference,
meeting and
email
Finance Medium High After Monthly Online