Business Process management.

BUSINESS
PROCESS
MANAGEMENT
Order Entry / Sales Process

OE/S Process Description
■ The current procedures
are described below
■ Repetitive work routines
■ Management decision
making
■ Descriptions of the
problems in the current
procedure has been
described

OE/S Process Description
■ Customers make orders by call
■ Customers number are used for
credit checks
■ Storing customer details
■ Sales record are created
■ Warehousing and ticket printing
■ Order shipping
■ Error routines occur

BPMN
O E/S p r o ce s s C u s to m e r
A c co u n t s d e p a rt m e n t S a l e s d e p a r t m e n tW a re h o u s eS h i p p i n g d e p a rt m e n t
Processing
order request
IS the
customer
new?
Ask for details of
customer
Previous
order
pending?
Customer RegistrationYes
Grant the
approvalNo
Review Details Order accepted
Credit
balance is
adequate?
Yes
Approve the
order
No
Generate the
sales order
record
Make updates in the
inventory data
Produce the
sales order
number
Obtains the copy of sales
order
Print the ticket
Picking of
goods
Update the
picking card
Right
amount?
Completed picking
ticket received
Bar code scanning
Orders are
matching?
Available?
Yes
Unavailable
Confirmation from
database
Database update
Print the picking
slip
Delivery transferred
to the carrier
Add Credits
Courier arrives
to customer
Information
received of
customer
No
Right order?
Delivery
Completed
Requests for
refund
Receive Calls
Check Previous
pending orders
Reject
Order
Yes
Make Calls
Provide Details
Cancel