Interview Template for JHAH Chief Position Holders

Interview Template for JHAH Chief Position Holders
Date: 06/24/2018 Duration: Tow Hour
Interviewer: Hanadi Al-Dossary
Interviewee: Muneerah Al-Rebeeah
Position: Acting Manager of IRC (Instrument
Recirculation Centre)
Type of interview: Research Interview
Research Interview on how Dental
Department in a new organization to be
profitable.
Background and Experience:
Interview Questions:
1. Do you understand the main purpose of this interview?
This interview is about how we go about the services here at JHAH. So I expect
questions related to the business of JHAH.
2. Can you briefly explain the scope of services for JHAH dental department?
We provide professional dental healthcare services across Saudi Arabia. We are
one of the leading dental service providers here.
The dental healthcare services that JHAH provide here include, but not limited
because we also offer commercial lab services
 Orthodontics
 Endodontic
 Periodontics
 Pediatric Dentistry
 Oral & Maxillofacial
 Dental Hygiene
 Prosthodontics
 Cosmetics Dentistry
All these dental services are done in our facilities. We have qualified

dental physicians, who are experienced and committed to dental care for
our clients
3. Does JHAH have a clear mission and vision statement? What is it?
We see our selves as the leading dental health care in this country. This is because
we offer the quality services even better than other bigger corporations and
government healthcare facilities.
4. Do think JHAH dental requires strategic change?
Yes, there are some areas of the course that need improvements like automation
of services. Our strategy needs to focus more on customer satisfaction and
retention. I think we can achieve this by making sure we exceptional healthcare to
our clients.
5. What is the authority level granted to JHAH senior managers to fulfill their roles
within the current JHAH structure?
As the general roles here senior managers are responsible to make sure services
run smoothly and customers get the value they deserve. They are entrusted to
guide the organization into the realization of its goals. They have the right to hire
who are up to the task and want to commit their services for the betterment of the
whole organization and fire employees that don’t attain the standards of the
organization.
6. To What extent your skills being employed?
I feel that my management skills are put into action even challenged to up my
game. This is iconic dental care organization that requires competence and high
standard services which I hold dearly. Am able to be fully utilized in fulfillment
of the JHAH goals and future aspirations
7. As a chief position holder, what is your involvement in strategic decisions taking
by JHAH stakeholders at the corporate level? What weight your contribution was
given?
As a matter of fact, were involved in decision-making processes that affect our
client especially at the managerial levels. Customer service is my key perspective
on steering this organization to the whole new levels.

8. What is JHAH long-term vision?
We aim as the market leader in the dental service provision. Currently, there are
many players, therefore our main focus is to be the market leader.
9. What do you consider some of the largest factors that influence JHAH current
performance?
We offer quality service to our clients and make sure they are satisfied
The organization has invested in the best brains in the dental medicine
The organization is receptive to market changes
10. What are the current policies and procedures barriers that negatively impact the
JHAH performance?
The government medical regulations of course impact on how we do business
here. That is how we go about our value chain.
We also have challenges of workers especially in the outsourced services where
the contractors may fail to give better incentives to the workers. So we end up
being faced with high labor turnover.
Our professional physician regulations and policies that mostly require the
employer to be responsible for them also pose a barrier to our growth
11. What are the root causes of performance deficiencies?
Some of the root causes of JHAH deficiencies are limited expansions capacities
and land to add more laboratories.
The organization is also faced by the higher operational costs, especially from the
outsourced labor services.
I see duplication of services especially in the dental services
12. What are JHAH KPIs and how they are maintained?
When a client comes back and we get client referrals mean we are performing
well.
Also increase in revenues from the dental services is an advantage to JHAH