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Key Performance Indicator - PDF

   

Added on  2020-10-22

10 Pages2095 Words412 Views
Professional Development
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Hospitality management
Key Performance Indicator - PDF_1

Table of ContentsPART A...........................................................................................................................................32. Key performance indicator according to each job role ..........................................................35...................................................................................................................................................3PART B............................................................................................................................................4REFERENCES ...............................................................................................................................8
Key Performance Indicator - PDF_2

PART A2. Key performance indicator according to each job role Key performance indicator(KPI): It displays the percentage of available rooms being sold and for certain time period. It isessential to keep track of this information for hotels. It is to determine average daily rate, forecastand revenue management.Restaurant Manager:‘AAPoly International Hotel’ identify key performance indicators on the basis of salesper labour hour, sales per head, revenue per available seat hour, table turn time and efficiency ofseating. With this, they quickly any difficulty in the way of running their restaurant. It helps toimprove financial health, marketing efforts and customer satisfactions. Tour Guide:‘AAPoly International Hotel’ determine key performance indicator on the basis revenue,customer acquisition costs, customer retention, referral rate, cost of good sold, customersatisfaction. This help to improve performance and to grow the business in hospitality industry.This also aids to increase attraction and expectation of visitors. Event Manager: ‘AAPoly International Hotel’ identify key performance indicator on the basis budgetconfidence rating, cost saving, attendance, attendee satisfaction, sponsor recognition etc. Theseare KPI that utilise for measuring client's events. With this, increase productivity and standardsof their business. 5.Already covered in question 2 and Appendix 1
Key Performance Indicator - PDF_3

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