Knowledge Management System
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Added on 2020-01-28
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Manage an Information or Knowledge Management System INTRODUCTION 3 ASSIGNMENT 1 3 PART A3 Q1 Key forms of knowledge that creates and share by KCA 3 Q2 Bench-making process of KCA 4 manager Q3 Importance of constantly creating and sharing knowledge in KCA5 Q4 KCA's syndicate team approach and its benefits 5 Q5 Strength and weakness of the system 6 PART B6 Executive summary7 Aims and Objectives 7 Need for knowledge Management 7 Knowledge creation 7 Knowledge
Knowledge Management System
Added on 2020-01-28
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Manage an Information or KnowledgeManagement System1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3ASSIGNMENT 1............................................................................................................................3PART A...........................................................................................................................................3Q1 Key forms of knowledge that creates and share by KCA.....................................................3Q2 Bench-making process of KCA.............................................................................................4Q3 Importance of constantly creating and sharing knowledge in KCA.....................................5Q4 KCA's syndicate team approach and its benefits..................................................................5Q5 Strength and weakness of the system....................................................................................6PART B...........................................................................................................................................6Executive summary.....................................................................................................................7Aims and Objectives...................................................................................................................7Need for knowledge Management..............................................................................................7Knowledge creation....................................................................................................................7Knowledge harnessing and sharing.............................................................................................7Knowledge Management process...............................................................................................7Employees learning, development needs and plan.....................................................................8Resources of KM.........................................................................................................................8Constraints and contingency measures.......................................................................................8Evaluation...................................................................................................................................8ASSIGNMENT 2............................................................................................................................9Q1 Concept of KM......................................................................................................................9Q2 List of legislation, codes of practice and national standard related to KM...........................9Q3 key benefits of KM................................................................................................................9Q4 Barriers to knowledge sharing...............................................................................................9Q5 Australian Standard for Knowledge....................................................................................10CONCLUSION.............................................................................................................................10REFERENCES..............................................................................................................................112
INTRODUCTIONIn the modern era, it is essential to take help of latest technologies and upgradeknowledge regarding them. It will assist in gaining competitive advantage and surviving in thecrucial corporate market significantly. Knowledge management (KM) is the interactive processthat consists of six major elements create, capture, storage, tag and circulation of information(Vinodh, Balagi and Patil, 2016). Present report is divided into two parts; in the first section, keyforms of knowledge system in KCA will be discussed. Strength and weakness of the processwill be described in this assignment. In the second part of study, concept of knowledgemanagement and its key benefits will be discussed. ASSIGNMENT 1PART AQ1 Key forms of knowledge that creates and share by KCAKimberly- Clark Australia (KCA) is the leading brand that manufactures and sellsfamily, health, personal care products. Currently, cited firm is facing high competition which hasforced entity to improve and upgrade its technologies in the business operations (Ismail andAhmad, 2015). To survive in the market, key forms of knowledge that created and shared byKCA are as following:Manufacturing knowledge: KCA creates knowledge regarding patent, licenses,technologies, innovative products which help the organization to operate businesssmoothly. Innovative process of manufacturing can help the cited firm in gainingcompetitive advantage.Marketing knowledge: KCA creates information about its top competitors, theirstrategies, consumers and their preferences so that it can formulate its own strategies forbeing in the competition. These information supports in increasing demand of theproducts of the organization (Dagenais and et.al, 2016).Sales knowledge: KCA creates and shares information about customer relationshipmanagement (CRM), current market position, customers need and preferences so thatsales persons can communicate with the consumers effectively and can enhance sales ofthe organization.3
Corporate knowledge: In this session, KCA shares the detail about the financialperformance of the organization, HR, management information so that they can identifydrawbacks of current process and further can formulate strategies to improveperformance of the organization (Coffey, 2015). To operate business effectively, KCA is creating knowledge about the imports, R & Dactivities so that it can develop innovative products for satisfying the consumers. Another keyform of knowledge that KCA creates is information about the local market, competitors,consumer preferences, their needs which assists to give shape to its business. With the help of R& D, resource detail, KCA can minimize the issues such as wastage, land care, sustainability etc.Knowledge sharing is essential for the growth of KCA. It implements internal andexternal sharing of information. Internal sharing of data about consumer preferences assist salespersons to build strong relationship with the users. It is beneficial in increasing the number ofsales of the products of cited firm. External sharing can help in enhancing demand of the healthcare products of KCA. Cited firm is sharing information of cross divisions that supports higherauthorities to take necessary actions such as training etc. so that it can enhance knowledge ofworkers and further it will help in improving performance of the organization (Ahmad and et.al,2016). Q2 Bench-making process of KCABench-marking is the process that increases production efficiency and raise brand nameof the organization. KCA sets its performance benchmark against its 180 corresponding plantsacross the world. Bench marking process of KCA involves:It has access to a consolidated data base in which KCA collects detail about equipmentsand compare it with other plants. Common presentation process is implemented by KCAin which KCC main office pay focus on standardization and reporting mechanism foreach KCA plant.Common performance management is another process of benchmarking in the cited firm.It set its standards on the bases of wastage, speed etc. and accordingly it measures theefficiency. Each plant of KCA regularly enters its performance data and at the end of each monthoffice compare performances with other plants (Dhuieb and et.al, 2015). 4
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