BSB60215 - Advanced Diploma of Business

Running head: DIPLOMA IN BUSINESS: ADVANCED SUSTAINABILITY
Knowledge management system of Kimberly Clark, Australia
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1DIPLOMA IN BUSINESS: ADVANCED SUSTAINABILITY
Table of contents
Assessment 1..............................................................................................................................2
Part A.........................................................................................................................................2
Key forms of knowledge created by KCA.............................................................................2
Benchmarking process of KCA leading to cultural change...................................................3
Need for sharing knowledge..................................................................................................4
Syndicate team’s approach towards knowledge management of KCA.................................4
Key strengths and weakness of knowledge management system of KCA............................5
Part B..........................................................................................................................................6
Knowledge Management Plan...................................................................................................6
Executive summary................................................................................................................6
Aims and objectives...............................................................................................................6
The need for knowledge management...................................................................................6
Summary of data analyses and trends....................................................................................6
Knowledge Creation...............................................................................................................6
Knowledge Harnessing and Sharing......................................................................................7
Knowledge Management Processes.......................................................................................7
Staff learning and development needs and plans...................................................................7
Knowledge Management resources.......................................................................................7
Perceived constraints and contingency measures..................................................................8

2DIPLOMA IN BUSINESS: ADVANCED SUSTAINABILITY
Evaluation of Knowledge Management System....................................................................8
References..................................................................................................................................9
Bibliography.............................................................................................................................10
Appendices...............................................................................................................................12
Appendix 1...........................................................................................................................12
Appendix 2...........................................................................................................................12
Appendix 3...........................................................................................................................13

3DIPLOMA IN BUSINESS: ADVANCED SUSTAINABILITY
Assessment 1
Part A
Key forms of knowledge created by KCA
Knowledge sharing is important for organizations like KCA in terms of gaining an
insight into the needs of the clients and the customers. On the other hand, sharing knowledge
enables KCA to measure the feasibility of the developed knowledge in terms of the identified
aims and objectives (Kimberly-clark.com.au 2018). For securing the position in the market,
KCA creates and shares the following knowledge:
Manufacturing- enhances the preconceived knowledge of the employees about
patents, copyrights, technologies and innovative products. Innovation in the
manufacturing process helps KCA in gaining competitive advantage
Marketing- Market research helps in gaining an insight into the competitors. This
insight is assistance in terms of preparing strategies for aligning with the competitive
pace. Information about the competitors enables KCA to increase the demands for the
healthcare products.
Sales- Here, knowledge regarding customer relationship management is created.
Within this, knowledge about the needs, demands and requirements of the customers
are shared with the clients (Kimberly-clark.com.au 2018).
Corporate- Financial knowledge is gained for assessing the drawbacks. This
assessment is assistance in terms of formulating effective strategies for upgrading the
standards and quality of the performance.
Research and development team plays a major role in shaping the knowledge. As a matter
of specification, R&D team members seek innovative designs for manufacturing the