Lead and Manage Team Effectiveness: A Comprehensive Guide

This comprehensive guide explores the essential principles and practices of leading and managing teams effectively. It delves into key aspects such as team formation, training, goal setting, performance evaluation, and conflict resolution. Through practical examples and real-world scenarios, this resource equips individuals with the knowledge and skills to foster high-performing teams that achieve organizational objectives.

Lead and Manage Team
Effectiveness
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Contents
Assessment Task-1......................................................................................................................................3
1. Review the simulated workplace information for Apparel Brands Pty Ltd in Appendix1..................5
2. In consultation with your assessor:.....................................................................................................6
3. Prepare to work with your team and complete the following:.............................................................7
4. In a team meeting, consult to establish ground rules for teamwork....................................................8
5. Discuss and determine team goals and how goals can be achieved....................................................9
6. Referring to the task requirements in Appendix 1, assign and agree on responsibilities to achieve
team goals..............................................................................................................................................10
7. Determine and agree on specific duties to support team members with assigned responsibilities.....11
8. Using the template provided in Appendix 2, develop an individual performance plan in consultation
with your team to help achieve team goals:...........................................................................................12
9. Ensure each team member completes the third-party report, included in Appendix 3, to provide
evidence on your team performance......................................................................................................14
10. Meet with your assessor to discuss your participation in team activities.........................................15
Assessment task 2......................................................................................................................................16
1. Review the simulated workplace information for apparel brands Pty Ltd. In appendix 1..................16
2. Carry out all tasks contained in the individual performance plan you developed in assessment task 1.
...............................................................................................................................................................17
3. Consult with your team and assessor to determine an appropriate time for your teamwork to be
observed in a team meeting...................................................................................................................18
4. Prepare for the team meeting.............................................................................................................19
5. Participate in the team meeting..........................................................................................................21
Assessment task 3......................................................................................................................................22
1. Review the simulated workplace information for apparel brands put limited in Appendix 1.............22
2. Initiate a meeting with your manager to ensure you obtain advice from outside the work team........23
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3. Consult with your manager to discuss the team performance issues..................................................24
4 Discuss your own solution to improve the team performance and achieve team goals.......................25
5. Meet with the team members to resolve performance issues as discussed with the manager.............26
6 Write a report for your manager on the resolution of team performance issues..................................27
7 Ensure each team member completes the third-party report on your corrective actions performance
using the template provided in Appendix 2...........................................................................................28
References.................................................................................................................................................29
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Assessment Task-1
*Appendix 1
Task:-Identifying and developing a proposal of e-commerce opportunity for Apparel Brands.
Value proposition: What will you offer consumers? What products? What price? What
quality? How will the products benefit your customers?
The consumers are provided with an opportunity to design their own online custom T-shirts.
Price is $250 and is of great quality. Custom T-shirts will benefit the customers as they are eye-
catching and in trend. There is no paperwork required and also there is no need for filing for the
company.
Who your target market is: What are the characteristics of the people who will buy your
products? What do they need or desire?
The people who will buy the custom T-shirts are the customers and, on their request, our
company has decided to make the website to design their own T-shirts.
How will you gather necessary information for setting up the venture?
All the required and necessary information is gathered via asking the customer about their needs
and the internet.
How will you consult or network with to benefit from others’ expertise?
We will consult via emails, messages, phone-calls, direct face to face interactions with different
expertise.
What steps will you need to take to set up the e-commerce venture? This will range from
website design to ensuring the system for payment, to establishing an online presence
through web search engine, etc.
To set up the e-commerce venture firstly domain name for the website will be selected along
with a platform (Woodcock, 2017). Secondly, the website will be designed accordingly and the
payment system will be ensured which can be via credit/debit cards and other methods. Thirdly,
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the products will be added to the website that is available in the store. Finally, an online
presence will be established with the help of the web search engines provided.
How will you determine the benefit to Apparel Brands: What is the benefit? Reduced
costs? Increased productivity?
The productivity will increase for the Apparel Brands and they will help in gathering more
market for their products and the customers who are wearing the T-shirts will act as free
ambassadors for their brands (Maruping & Magni, 2015).
How will you determine cost?
In 4 steps determination of the cost can be done, these steps are:
1. Calculating hourly overhead cost, hourly wage, hourly rate.
2. Calculating time for producing single T-shirt.
3. Calculating total material cost and adding contingencies.
4. Total cost price will be calculated.
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1. Review the simulated workplace information for Apparel Brands Pty Ltd in Appendix1.
The workplace is the place where the productive work is carried out by the employees for the
employer (Bens, 2017). For Apparel Brands Pty Ltd, the workplaces a great place to work where
all the employees are all time engaged and the workplace environment is very friendly and
supportive. There are individual development plans developed for all the employees and
employee participation is encouraged.
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2. In consultation with your assessor:
Team members are A, B, C, D, E and the work is divided among them for each member:
A)-Project Requirements Analyst-
 Obtain and gather requirements
 Analyse all the requirements
 Developing the documentation that is necessary for the project
B)-UI and UX designer-
 To organize the information to present to the user.
 To develop the wireframe of the products.
 To develop a flexible preview of the website.
C)-Web developer-
 Employing server-side scripting development.
 Creating and managing the database.
 Combing use of cloud computing services with the applications.
 Developing content management system.
 To implement data security and maintaining security standards.
D)-Quality Assurance Specialists-
 Prepare testing strategies.
 Develop different test plans and cases.
 Writing bug reports check whether web developers have fixed those issues or not.
E)-Quality Check Specialists-
 Finally testing the quality of software used.
 Perform required tests.
 To test the user interface and compatibility of the app with different browsers.
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3. Prepare to work with your team and complete the following:
a) For team effectiveness, many individuals are consulted within the Apparel Brands Pty
Ltd. and the mission and vision statements are taken into consideration. The clear,
concise, and effective objectives are written which are the steps to achieve the vision and
mission of the organization.
b) The key performance indicators are considered for identifying the critical and specific
areas and level of performance required. The outcome of these indicators will result in
improved team performance along with individual team member performance.
c) Team goals are to develop the website for the Apparel Brands Pty Ltd. and the goal is
achieved with the help of the efficient team members within the given timeframe. The
particular tasks are provided to the members who have expertise in that particular subject
and therefore team goals were achieved in time.
d) Strategies include the types of decision are made, availability of the resources and time
needed to deal with the decisions made. These strategies are used for gaining consensus
in the team so that the work is completed in time.
e) Throughout the project processing and implementing the plans, the whole team and group
was very supportive and has interestingly taken part in all the activities that were done in
accordance with the goals that were written.
f) The third-party report is reviewed and the group is familiar with the team performance
expectations.
g) The complete notes are taken as an evidence of the team meetings.
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4. In a team meeting, consult to establish ground rules for teamwork.
a). The 2 strategies that were proposed and agreed to establish ground rules for our team
members to work accurately and efficiently are as follows:
Strategy 1- All the team members need to give extra hours to complete the given task.
Strategy 1-All the team members have to come up with their own expectations from the
team at the starting itself.
b). No team member is allowed to leave without informing the leader. All the team
members are supposed to finish their allocated tasks before leaving the workplace.
All the established ground rules for teamwork are consulted in the team meeting with the help of
the brainstorming rules and options available (Alliger, et. al., 2015).
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5. Discuss and determine team goals and how goals can be achieved.
 The deadline should be met
 Budget consideration
 Milestone establishing
 Effective communication within the team and outside
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6. Referring to the task requirements in Appendix 1, assign and agree on responsibilities to
achieve team goals.
a). Outcomes and KPIs for each member:-
Member A:-All the documents were provided along with the raw information provided to all the
team members submitted.
Member B:-Information regarding functional user requirements done.
Member C:-Completed the design of the websites.
Member D:-Quality check done.
Member E:-Quality assurance provided.
KPI:
Goal and objectives established.
Critical success factors established.
Collecting the measures (Cox & Bobrowski, 2016).
Finally calculating metrics.
Outcomes:
Desired team goals achieved within the timeframe.
b). The work was fairly distributed as all the professionals and experts were hired from the
organizations who have done their duties to their fullest and have worked very hard in achieving
the goals.
In Appendix 1, for the Apparel Brands, the custom T-shirts will be developed and the customers
will be provided with the benefits to design their own T-shirts. Each team member is allocated a
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different duty in this task for making the website where along with this facility other products of
the company will be there for and with this company venture the company will be provided with
the benefit in 2 years.
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7. Determine and agree on specific duties to support team members with assigned
responsibilities.
The team members A, B, C, D, and E are all experts in their particular fields and are assigned the
duties according to their expertise.
Member A - All the raw data is collected and the information is provided to the team.
Member B - They has gathered all the functional user requirements and have done quality work.
Member C - Web developers have made the website and made it look good for the consumers.
Member D - Quality checking with the help of testing and making sure web developers have
fixed the problems if any.
Member E - Quality assurance engineer has completed the duties of the responsibility with
impartiality and has considered product quality as the most.
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8. Using the template provided in Appendix 2, develop an individual performance plan in
consultation with your team to help achieve team goals:
*Appendix 2
Formation of team Training and
Processing
information
Achieve team goals
Description For the formation of
the team, the higher
level of management
along with the lower
level management
employees are
consulted and the
team is formed after
the consultation.
Training is provided
by the training
manager and the
whole project is done
under the supervision
of the team leader.
The team members
are qualified in their
specific fields and
required less time for
the trained (National
Research Council,
2015).
The team goals of
making the website
for our organisation
has been achieved
within the given
timeframe and the
website is designed by
the efficient members
and the efficiency has
been considered
throughout until the
project completion.
Dependencies Consulting the
employees within
organization.
Reading books and
information via
internet and face to
face interviews with
expertise
Feedbacks.
Corrections.
Timeline 1 day 4 days 2 days
Responsibility Coaching and
developing team
Increasing working
hours to achieve
goals.
To make sure that the
team goals are
achieved in the given
timeline and also
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make sure that the
website is consumer
friendly.
Resources Employees of our
company
Books, online
information via the
internet and online
tools
Databases, pre-
processors
code editors
text editors
markdown editors
services
Review dates 01/05/2018 02/05/2018-
05/05/2018
06/05/2018-
07/05/2018
Measurements: KPI;
outcomes
Outcome: 5-member
team formed
Outcome: All the
required information
is taken and
processed.
KPI:
Goal and objectives
established.
Critical success
factors established.
Collecting the
measures (Cox &
Bobrowski, 2016).
Finally calculating
metrics.
Outcome:
Team goals are
achieved
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9. Ensure each team member completes the third-party report, included in Appendix 3, to
provide evidence on your team performance.
Each team member has filled the third-party report that is included in question 6 above, to
provide the evidence for team performance.
* Appendix 3- Third Party Report
Assessment 1 – Third Party Report for Candidate:
Did the candidate propose and agree on strategies for ensuring participation of team
members?
Yes
Yes, the candidate agreed on many strategies and participated in the meetings and proposed
strategies like taking the help of the expertise to minimize the errors.
Did the candidate help develop policy and procedures to ensure team members take
responsibility for own words?
Yes
Yes, the team member developed policies like self-testing the policies before implementing.
Did the candidate work with the group to determine common understanding of
organizational requirements and team goals?
Yes
Yes, team member worked with the team for achieving team goals.
Did the candidate work with the group to determine and agree on specific duties to
support team members with assigned responsibilities?
Yes
Team member participated and helped the other team members in providing them with the
feedbacks by watching the video presentation done by them.
Did the candidate demonstrate knowledge of group behaviour and how to gain
consensus and work within groups to enhance team effectiveness?
Yes
The team member was very experienced and supportive and with the vast knowledge of group
behaviour he participated in all the activities and demonstrated good understanding.
Team member/Observer’s name: Signature and date:
Candidate’s name: Signature and date:
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10. Meet with your assessor to discuss your participation in team activities.
Yes, I met with the assessor for discussing participation in all the team activities to the fullest.
After the formation of the team, training was provided to all the team members in accordance
with the assessor. I helped in organizing meeting and providing training for all the tasks that
were needed to be performed and worked with the team during the implementation of the plan.
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Assessment task 2
1. Review the simulated workplace information for apparel brands Pty Ltd. In appendix 1
Apparel brands Pty Ltd. is a clothing and footwear distributor firm that operates from Australia.
It takes orders of clothing products from the suppliers and retailers in accordance to their
required specifications. The market competition is getting high and the profit is also getting
decreased as the labour cost is getting high. This company has a strong financial status in the
market but still, there is a higher requirement of work to be done for managing its market value.
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2. Carry out all tasks contained in the individual performance plan you developed in
assessment task 1.
In the performance plan of the meeting, there are multiple tasks involved that helps to measure
the performance of the team members in the company. The tasks involved in the performance
plan are given below:
Formation of the team: Team formation is the initial and most important task of the
performance plan as it is necessary to form a team which can collaborate effectively with each
other. To build a good team, all the team members should be selected in an efficient manner.
Training and processing information: Training is required for implementing the changes
according to the team meeting. It helps to identify the positive and negative outcomes of the
performance plan. This training will improve the ability of the employees to perform their tasks
and operation more efficient.
Achieve team goals: Before achieving the organizational goals, it is important to achieve the
team goals such as coordination, decision making etc. because of a good teamwork more
effectively in order to achieve company goals and objectives.
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3. Consult with your team and assessor to determine an appropriate time for your
teamwork to be observed in a team meeting.
Activities Duration Start date End date
Planning 3 days 29/5/2018 31/5/2018
Resource collection 4 days 1/6/2018 4/6/2018
Information evaluation 4 days 5/6/2018 8/6/2018
Teamwork 2 days 9/6/2018 10/6/2018
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4. Prepare for the team meeting
a) Apparel brands put limited is working continuously to achieving their goals and
objectives. Their main goal and objective are to create the market value of their brand in
clothing and footwear. Along with that, this company does not achieve the aim to
increase the profit margin of the company. Here in the team meeting, different aspects
will be covered regarding the performance enhancement of the company so the goals and
objectives can be achieved (Crane & Matten, 2016).
b) The main issues derived from the task are that the profit is getting decreased due to the
increased labour cost. This affects the overall profit margin as the most of the profits gets
distributed to the employees.
c) Brainstorming is done by setting up a meeting with the team members regarding the
identification of the reason behind the issues coming in the company. It also provides
new ideas for overcoming the identified issues.
d)
Time Agenda Item Presenter
9:00 am Agenda of the meeting is presented to the
team members
General Manager
9.15am The objective of the meeting will be
explained
Marketing manager
12:45pm Discussion of the strategies that will be
made to achieve the aims and objectives of
the meeting.
Marketing manager
2:00pm Summarizing and meeting wrap Chairman
e) There are multiple issues identified regarding Apparel brands put limited that are
influencing the profit margin of the company. In this meeting, solutions are retrieved that
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the marketing strategies should be introduced for increasing the productivity and
profitability of the company. The main issue that is not being resolved is the increased
labour cost (Boshyk, 2016).
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5. Participate in the team meeting
a) Many objectives are covered in this team meeting and there are many strategies
introduced for increasing the sales of the products. Some retailer and supplier related
issues are also resolved in this meeting which helps to meet the expectations of them by
providing them with the exact product they want.
b) Team members are appreciated at this meeting for their contribution to achieving the
goals and objectives of the organization. Rewarding team members for their efforts will
boost their inner confidence that is beneficial for the company and them both (Rao &
Mohan, 2017).
c) Question and answers are done in the meeting to identify the needs of the team members
that will increase their reliability towards the company and they will contribute their best
towards the company. Here, the team members can also represent their point of view
regarding the performance enhancement of the company.
d) As a marketing manager, initially, all the issues will be identified that affecting the profit
of the company. After that, a planning will be done in the meeting to evaluate what aims
needs to be covered. Resources will be collected according to the planning done in the
meeting and then finalization of the meeting will be done by wrapping up all objectives
(Chughtai, et. al., 2015).
e) The main problem that affecting the performance is the increased Labor cost which can
be resolved by increasing the overall productivity of the company. A proper training can
be helpful to increase the productivity which directly increases the profit margin of the
company.
f) During the meeting, most of the issues are resolved such as the profit decline issue, team-
related issues etc. It also helps to identify the opportunities for improvement in the
company.
g) In this meeting, there are some issues that are not resolved completely for which an after
consultation is required with the manager of the company. These unsolved issues will be
covered when the changes will be implemented in the company according to the team
meeting.
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Assessment task 3
1. Review the simulated workplace information for apparel brands put limited in Appendix
1.
Apparel brands put limited is a clothing and footwear company in Australia. It provides clothing
products to the retailers according to their order. The market competition is very high so profit is
also getting decreased and the labour cost is getting high. It influences the overall profit of the
company for which strategies needs to be made (Williams, 2016).
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2. Initiate a meeting with your manager to ensure you obtain advice from outside the work
team.
Date 29/05/2018
Time 10:00 am
Participates Director
General manager
Marketing manager
Records Performance records of the employees
HR report
The aim of the meeting To identify the issues those are affecting the
profit of the company and introduce some
solution regarding this. Along with that,
find out ways to control the increasing
labour cost.
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3. Consult with your manager to discuss the team performance issues.
In this consultation, the performance related issues are discussed with the general and marketing
manager of the company that helps to overcome the issues that were not resolved in the team
meeting. One of these issues is the increased labour cost and the funding issues that are required
for making necessary changes in the organization (Allan, 2016).
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4 Discuss your own solution to improve the team performance and achieve team goals.
a) The manager has suggested for reward distribution to the team members for their extra
efforts to increase their reliability towards the company and boost their confidence to
perform their tasks more efficiently.
b) Information and suggestions provided by the manager are informed to the team members
that will help in performance improvement of the team members. It will be helpful for the
precise achievement of the goals and objectives decided by the organization.
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5. Meet with the team members to resolve performance issues as discussed with the
manager.
While discussing with the manager, there are some issues analysed that are affecting the
performance of the company in terms of productivity and profitability. To resolve performance
issues in the company, the manager has suggested some ideas such as reward distribution and
appreciation awards for the team members for their contribution to the company. Along with
that, performance issues are related to the labour cost which is also discussed and resolved by the
reward distribution and additional payments (Aguinis, et. al., 2012).
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6 Write a report for your manager on the resolution of team performance issues.
a) An open communication is used while consulting with the stakeholders of the
organization such as manager and team members to provide transparency to them. It
helps to increase the reliability of them towards the company that is beneficial for the
future preferences of the organization.
b) The open communication is initiated by answering the questions of the employees
precisely that helps to know their perception and suggestions in order to achieve goals
and objectives of the organization.
c) Behaviour of the team members is important to build a mutual understanding among the
members of the team.
 It also prevents behaviour issues within a team.
 Mentoring is done to support the team members in achieving the goals and
objectives of the company.
 Reward distribution technique is used for the resolution of the performance issues.
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7 Ensure each team member completes the third-party report on your corrective actions
performed using the template provided in Appendix 2.
Assessment 3 – Third party report for the candidate:
Did the candidate provide you with information from the
manager?
Yes
Yes, the candidate provides information from the manager regarding the resolution for solving
the performance issues in the company. The manager suggested that appreciation and reward
distribution can boost the performance of the team members.
Did the candidate help you to achieve goals by overcoming
issues with achieving activities on performance plan?
Yes
Yes, the candidate helps in achieving the goals and objectives of the company that can be used
for the performance enhancement by overcoming the issues that declining the profit margin of
the company.
Team member/observer’s name: Signature and date:
Candidate’s name Signature and date:
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References
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Journal, 10(1), 141-163.
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resilience. Organizational Dynamics, 44, 176-184.
 Bens, I. (2017). Facilitating with Ease! core skills for facilitators, team leaders and
members, managers, consultants, and trainers. John Wiley & Sons.
 Boshyk, Y. (2016). Business-driven action learning: Global best practices. Springer.
 Chughtai, A., Byrne, M., & Flood, B. (2015). Linking ethical leadership to employee
well-being: The role of trust in supervisor. Journal of Business Ethics, 128(3), 653-663.
 Cox, P. L., & Bobrowski, P. E. (2016). The team charter assignment: Improving the
effectiveness of classroom teams. Journal of Behavioral and Applied Management, 1(2).
 Crane, A., & Matten, D. (2016). Business ethics: Managing corporate citizenship and
sustainability in the age of globalization. Oxford University Press.
 Maruping, L. M., & Magni, M. (2015). Motivating employees to explore collaboration
technology in team contexts. Mis Quarterly, 39(1).
 National Research Council. (2015). Enhancing the effectiveness of team science. National
Academies Press.
 Rao, D. K., & Mohan, A. C. (2017). A study an employee’s training and development
programme.
 Williams, C. (2016). Meeting Minutes and Agendas-Midwinter Meeting 2016.
 Woodcock, M. (2017). Team development manual. Routledge.
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