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Leadership and Management for Service Industries INTRODUCTION 2 Task 12 P1 Management theory and application in service industries

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Leadership and Management for Service Industries INTRODUCTION 2 Task 12 P1 Management theory and application in service industry2 P2 Role of Leader and leadership style 3 P3 Management and leadership style within organisation 4 Task2 5 P4 Internal and External factors that influence management styles and structure5 Task3 6 (Covered in PPT) 6 Task4 6 (Covered in PPT) 6 CONCLUSION 6 REFERENCE7 INTRODUCTION Leadership and Management is the main practices in all business industries. Task 1 1

Leadership and Management for Service Industries INTRODUCTION 2 Task 12 P1 Management theory and application in service industries

   Added on 2021-01-02

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Leadership and Management for Service Industries
Leadership and Management for Service Industries INTRODUCTION 2 Task 12 P1 Management theory and application in service industries_1
Table of ContentsINTRODUCTION...........................................................................................................................2Task 1...............................................................................................................................................2P1 Management theory and application in service industry .......................................................2P2 Role of Leader and leadership style .......................................................................................3P3 Management and leadership style within organisation..........................................................4Task2................................................................................................................................................5P4 Internal and External factors that influence management styles and structure......................5Task3................................................................................................................................................6(Covered in PPT).........................................................................................................................6Task4................................................................................................................................................6(Covered in PPT).........................................................................................................................6CONCLUSION................................................................................................................................6REFERENCE...................................................................................................................................71
Leadership and Management for Service Industries INTRODUCTION 2 Task 12 P1 Management theory and application in service industries_2
INTRODUCTIONLeadership and Management is the main practices in all business industries. In presentservices industry has grown up and developing continuously. Leadership is the process ofinfluencing the people and behaviour that help to work collectively. Leader has differentqualities who attract the workers in order to collect the workers and get work done effectively.This report will emphasis on classical management theory and leadership style of restaurantchain (Basu and Bhola, 2016). Docklands Academy has partnership with Hazev, Haz and Tas inLondon. It provides number of services that attract the customers. It conducts number ofinterview with Finance, Marketing and Restaurant manager in order to recruit the bestemployees. Moreover, report will contain leadership style, structures and use of digitaltechnology that help to expand the business by using new technology. Task 1P1 Management theory and application in service industryClassical management theory is a managerial theory which is based on the assumptionsand beliefs that employees who are working in organisation have only physical and economicneeds. It does not involve social needs and job satisfaction in order to make business decision.This theory mainly focused on encourage bottom line profits, centralized decision making andworker specialization. Mr. Murat is the financial manager and Naz is the restaurant manager inLondon who provides number of services with the restaurant chain Hazev, Haz and Tas.Behavioural Management theory: It is human relation movement theory that addressesthe human dimension of work that help to understand the human behaviour such as motivation.Expectations, group dynamics and conflicts at the workplace. The manager understand theproblem and solve it in order to increase productivity. In given case scenario, the Financemanager Murat is offers “Anatolian cuisine as well as Mediterranean” And majority of staffspeaks in Turkish language speaking that helsp to understand ideas of others. The behaviour ofstaff and employers are eco friendly that help to solve all problems and increase the productivity(Bottomley and et.al., 2016). As Naz is the restaurant manager keeps all information aboutorganisation and maintain good behaviour with staff. Therefore, the restaurant is popular and indemand because it has different image who provides good services by solving conflicts. In other2
Leadership and Management for Service Industries INTRODUCTION 2 Task 12 P1 Management theory and application in service industries_3

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