Unit 5 Leadership and Management for Service Industries
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Added on 2021-02-19
Unit 5 Leadership and Management for Service Industries
Added on 2021-02-19
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UNIT 5 LEADERSHIP AND MANAGEMENT FOR SERVICEINDUSTRIS
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Diverse classical management theories in context of service industry.............................1P2 Explicate role of leader as well as various leadership styles within service sector..........2P3 Review on management and leadership styles within particular service sector. .............3TASK2.............................................................................................................................................4P4. Examine internal and external factors which impacts management style and structure .4Task 3...............................................................................................................................................6Covered in PPT.......................................................................................................................6Task 4...............................................................................................................................................6Covered in PPT.......................................................................................................................6CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
INTRODUCTIONManagement is defined as a tool which assist organisation to manage, control andformulate goals as well as objectives for an organisation. Leadership refers to art of motivatingset of people who are responsible for acting towards attainment of identical goals (Bratton andGold, 2017). Basically, it is a process in which individuals are motivated as well as influencedifferent employees for attaining goals within effectual way. Leader is responsible forformulation of new vision and direction but management assist to control and direct individuals.With respect to scenario which has been provided, it has been found that, Docklands Academy,London with three restaurant chains Tas, Haz and Hazev in a partnership. This report comprisesof classical theory of management along with their applications. Along with this, role of leaderas well as various leadership styles have been explicated. Furthermore, leadership andmanagement styles within particular service sector are reviewed. Apart from this, internal andexternal factors which impacts management styles are illustrated. TASK 1P1 Diverse classical management theories in context of service industryDifferent management theories has been used by organisation that will assist them toattain organisational goals and manage performance as well as tasks carried out by employees.Management theories acts like a effectual tool within entire organisation. Classical theory isbased on values of employees associated with economic and physical requirements. With respectto Finance Manager who works with chain of restaurants Hazev, Haz and Tas, these theorieshave been evaluated with respect to Docklands Academy, London. They are specified below:Behavioural: This theory deals with concepts related with conflict resolution, jobsatisfaction and motivation for entire team. With respect to present context, FinanceManager within Hazev, Has and Tas they posses an ethnic restaurant chain which areresponsible for offering Anatolian cuisine. Along with maximum of their employeesspeak Turkish language. As per the manager, it is a large family as maximum ofemployees belongs to different regions. Thereby, image of restaurant has been formulatedand they appear as an friendly organisation (Cheema, Akram and Javed 2015). Administrative theory: With respect to this things are organised within systematic way.This comprises of clear tasks, division of labour along with hierarchical structure of1
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