Team Performance Improvement Plan (TPIP) for Career Technology

REPORT

Table of Contents
UNIT 2.............................................................................................................................................1
TASK 1............................................................................................................................................1
Part A...............................................................................................................................................1
Part B...............................................................................................................................................2
TASK 2..........................................................................................................................................10
PART A.........................................................................................................................................10
PART B..........................................................................................................................................11
PART C..........................................................................................................................................13
PART D.........................................................................................................................................13

UNIT 2
TASK 1
Part A
Minutes of Meeting
Meeting Objective:
Review performance
issues
Attendees: Chaoran,
Yuki, Fernando,
James
Venue: Company's
Meeting Room
Date: 01-08-2020
No. Points Discussed Actions Suggested Target Date
1 The purpose of
formation of team, their
roles and
responsibilities,
accountabilities
Review of the organisational policies by the
team members for comprehension of the
company's goals, plans, and objectives
10/11/21
2 Slow responses given
to the enquiries of the
customers
Establishment of the requirement for response
time
Establishment of the emergency number
Establishment of specific roles and
responsibilities in support shift
Improvement of the team work
30/11/21
3 Difficulty faced in the Training the employees for improvement of 10/12/21
1

resolution of the
customer issues
their communication skills
Improvement of the team collaboration
Addition of FAQs
Addition of the video tutorials
Establishment of the specific roles for
responses
Prioritization of the issues
Usage of the real time collaborations
4 After-hour support
commitment
Increment in the quantum of individuals
within the team of after-hour support team
Creation of a fair roster and facilitation of
frequent rotations
21/12/21
5 Teamwork Clarification of the cultural difference along
with the expectations
Establishment of the guidelines for
communication along with the requirements
Establishment of the procedure for managing
the team conflicts
Provision of training for addressing the team
conflicts and reaching onto the resolutions
14/01/21
Signature of attendee
1:
Signature of attendee
2:
Signature of attendee
3:
Signature of attendee
4:
2