This report analyzes the concepts of leadership and management, examining their roles and characteristics in the context of McDonald's. It explores various theories and models of leadership and management, including situational leadership, contingency theory, and system leadership. The report also delves into operational management, highlighting key approaches like Lean Production, Six Sigma, and TQM, and their impact on McDonald's business environment. Finally, it assesses the influence of stakeholders and corporate social responsibility on decision-making processes within the organization.