Management and Operations: Roles and Characteristics of Managers and Leaders

MANAGEMENT AND
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Specify & analyse contrary roles as well as characteristics of managers along with leader
in context with an organisation...............................................................................................1
M1 Examine and distinguish between leader roles & function of manager by appropriately
applying various concepts & theories.....................................................................................2
TASK 2............................................................................................................................................3
P2 Analyse various instance how role of leader as well as function of manager are applicable
in various situational contexts................................................................................................3
P3 Mention various theories & models in order to approach, involving situational leadership,
contingency as well as systems leadership. ...........................................................................4
M2 Mention capability and weaknesses to assess distinguished approaches.........................4
TASK 3............................................................................................................................................5
P4 Mention effective approaches for operation management & the role of manager and
leaders ....................................................................................................................................5
P5 Define the importance or value of OM in attainment of business goals and objectives . .6
M3 Analyse the way through which leaders & managers can improvise OM to attain business
objectives and goals................................................................................................................7
TASK 4............................................................................................................................................7
P6 Assess component in BE which influences on operation management & decision-making
of both leaders and managers.................................................................................................7
M4 Analyse how various component impact the business environment as well as wider
community..............................................................................................................................8
CONCLUSION................................................................................................................................9

INTRODUCTION
Management & operation is concerned with the transformation of resources and raw
materials in the end products so that high revenues and profits can be acquired. It is related with
the redesigning, manufacturing and production of goods as per the demands of customers due to
which high revenues will be attained. This is going to benefit the business in an appropriate
manner. This project is prepared for M&S, a Britain based company which is specialised in
clothing, food products and home decoration items (Beske and Seuring, 2014). This firm operate
their work in global context. Assignment will discuss about functions and role of leader as well
as manager. Also, various theories of management will be discussed to analyse various
situations. Information about Key approaches and value of organisational management will be
discussed. In last, influence of business environment on decision-making and management of
business functions is mentioned.
TASK 1
P1 Specify & analyse contrary roles as well as characteristics of managers along with leader in
context with an organisation
Leader is an individual which influence an individual or whole group of persons so that
expected goals and targets can be acquired in a proper manner. In basic term, leader is defined as
a person which leads a situation in a proper manner. Leader refers to a person which holds a
higher or effective position in a specific field so that other people can be impacted in a proper
manner. Manager is basically an individual which manages and monitors the activities so the
whole productivity as well as efficiency of the company might be enhanced. There exist distinct
roles, duties & characteristics of both leader as well as manager in a business organisation so that
advantage will be gained (Cook and Billig, 2017).
Roles
Roles of manager
 Training of staff: Providing training is the role of manager. This role allows the manager
of M&S to offer proper guidance to the employees due to which they are able to perform
their work without any complexities and issues.
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 Allocating work: Manager in M&S has the role to allocate work to their staff. If
manager will not perform this role properly then accomplishing work in a systematic
manner will not be possible.
Role of leader
 Create vision: Major role of a leader in a company. If leader in M&S will not formulate
and communicate vision to the workers then it will be difficult for staff to acknowledge
what are their targets and how much time is needed to achieve them (Boyd and
Dougherty, 2016).
 Motivating workforce: Other effective role of a leader is to provide guidance and
motivation to their staff members in order to deal with difficult environment in an
effective and proper manner.
Characteristics
Characteristic of manager
 Time management: This is the main characteristic in which a manager of M&S will
divide the work according to the available time so that all the tasks can be accomplished
within expected time.
 Communication: Another role for manager is to communicate all the organisational
policies and information to the workers so that they can perform their work as per
requirement of the company.
Characteristic of leader
 Creativity: The main characteristic is where they have the work to be creative so that
challenging work can be performed in simplified manner and changing needs of
customers can be fulfilled via innovation (Ellitan, 2017).
 Commitment: This characteristic allows a leader to fulfil their promises made to the
employees. Due to this, employees in M&S will be very happy and they will be able to
perform their work in more productive and reliable manner.
M1 Examine and distinguish between leader roles & function of manager by appropriately
applying various concepts & theories
Roles & responsibilities of both manager as well as leader which is distinguished on the
basis of different situations. It can be said that in a situation, both manager and leader play
different kind of roles. For example, in case of execution of project, role of manager is to allocate
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