Table of Contents INTRODUCTION...........................................................................................................................4 TASK 1............................................................................................................................................4 P1. Explain and make a differentiate between leader and manager based on their roles and characteristics.........................................................................................................................4 M1. Analyse and differentiate between the role of a leader and function of a manager by effectively applying a range of theories and concepts............................................................7 TASK 2............................................................................................................................................8 P2. Presents the examples that shows how the role of leader and function of a manager are applied in different business situational contexts...................................................................8 P3. Use different concept and models of conceptualisation in the operation management. And also include situational leadership, systems leadership and contingency theory of leadership ................................................................................................................................................9 M2. Examine strengths and weaknesses to appraise different approaches to situations within the work................................................................................................................................11 D1. Critically Analyse and Evaluate the different theories and approaches to leadership...12 TASK 3..........................................................................................................................................12 P4. Describe key approaches of operations management considering the role and function of leaders and managers............................................................................................................12 P5. Describe the significance and value of operations management towards the business goals ..............................................................................................................................................13 M3. Evaluate how leaders and managers can improve efficiencies of operational management to successfully meet business objectives..............................................................................15 TASK 4..........................................................................................................................................15 P6. Discuss the suitable elements of business environment that impact the decision making of managers and leaders............................................................................................................15 M4.Analysehowthesedifferentfactorsaffectthebusinessenvironmentandwider community............................................................................................................................16 D2. Critically Evaluate application of operations management and factors that impact on the wider business environment.................................................................................................17
INTRODUCTION Management and operations is the significant concept which is related with the prominent design and suitable controlling of the prominent process by considering the procedure of manufacturing and redesigning the business operations and other commodities. It also tends to consider the suitable roles and responsibilities in terms of making sure for the effective operations of business by undertaking the suitable sources which are need to meet the demand of customers(Filimonau and Delysia, 2019). The suitable concept is required in regard of having effective manufacturing of prominent products. In this report, Cranswick is considered which is a leading UK food producer and the provider of fresh extra worth commodities. Company is founded in 1974 and headquarter in Hull, UK. Furthermore, report tends to cover details regarding the role of leader and managers by considering the various situations which are helpful in enhancing practical knowledge. Along with this, various approaches are also discussed undertaking the operations management values and significance for the prominent functions and suitable factors that are helpful in identifying overall market that leads to effect the decision making of leaders. TASK 1 P1. Explain and make a differentiate between leader and manager based on their roles and characteristics. Managers:Theyleadstoworkforsuitableactionsandundertakeeffective responsibilities to have effective operations at each and every level. For this, managers also develop suitable plans and strategies of company by undertaking the effective achievement of goals regarding the growth and success(Yang and et. al., 2020). For this, suitable characteristics and roles of managers are discussed as: Roles of managers:Monitoring:The managers of Cranswick leads to perform several task in a day and for this, monitoring plays an important role by the managers and management to ensure regarding the suitable requirements and resources to perform effective task in prominent way.Negotiation:Here, managers plays an important role to have proper negotiation from the side of company undertaking the external environment and identification of internal
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environment from the employer side(Holmström and et. al., 2019). For this, people leads to reach to managers in order to face any kind of issue by which managers leads to bring higher authority of employees to have prominent solutions of the issue. Characteristics of managers:Risk avoider:Managers tends to undertake safe path in order to work for the suitable task rather than risky task. It undertakes the prominent features by which managers try to undertake suitable way for the effective working system rather than going for the unique one. Leaders:These are people who leads to provide prominent guidance and assistance to their workers in order to face any other situation. In regard of this, leaders lead to make proper use of human resources to make things effective and potential by keeping them motivated (Abideen, Mohamad and Fernando, 2020). Here, every team member effectively undertakes their leaders in terms of having proper guidance and support to make them competent. Here, every leader need to offer suitable guidance in terms of making them more competent and some of the effective characteristics are mentioned as: Role of a leader:Motivator:Here, leader plays an important role in order to motivate and make sure that the effective team member is satisfied and happy with its subordinates in order to work with full potentiality for their clutch and also subsidize towards the effective objectives and goals of Cranswick.Delegation of duties:The team leader need to be known about the prominent ability of respective as their duty is to assign effective duties and jobs which are being directed in order to achieve objective of Cranswick. Characteristics of manager:Change agent:Leaders are the one who tends to undertake creative ways to work over the old ways that represent the characteristics and features towards leading the team. Furthermore, Cranswick need to undertake suitable changes in order to make their individuals in comfort zone by undertaking suitable changes to get align according to it. Manager’s function: There are various functions which are being performed by manager towards the growth and success of company. Some of the functions are mentioned below:
Planning:It is the main role of manager which is to create plan in order to meet the goals and objectives of company. It undertakes allocating useful resources of employees and delegate responsibilities in order to set actual timelines and standards for completing task. In context of Cranswick, their manager plays an important role in terms of planning suitable roles by continuously checking the progress of team and also leads to forecast things to maintain clear image of company. Organising:It effectively represent the organisational skills of manager in order to make effective arrangement of the staff members for smooth running of an organisation. In this context,ManagersofCranswickdevelopinternalprocessandstructurefortheir employees and teams which is best suited for the particular task and keeping it effectively organised for the daily operations. Controlling:This function is useful to make sure that all the functions are effectively work in order to achieve success of company. For this, the managers of Cranswick effectively monitor the performance of employees, quality of work, efficiency and reliability of the projects which are completed in an effective manner. Hence, with the help of controlling, the manager of Cranswick make sure the suitable goals of business and tends to make proper changes accordingly. Directing:In this function, the managers tends to effectively provide guidance and proper direction to their employees in order to perform their job role by making them comfortable and confident in order to take command for their team members on the basis of daily task. In context of Cranswick, their managers lead to include effective projecting to develop strong sense of direction at the time of developing goals and communicate new process for the products and services. Leader’s role: Adair’s action centred leadership model With the help of this model, eight roles are described regarding the success and growth of company by undertaking the SMART goals to have clear objectives, this model has three suitable factors of leading undertaking team, task and individuals in order to achieve success and growth. Hence, the prominent roles that are being performed by the leader of Cranswick is discussed as:
Defining the task:Here, the individuals and teams tends to have task which is being ploughed for having and describing the clear objectives by considering SMART criteria. Planning:It effectively need for having the suitable search for alternative which is best for having effective performance to their functions with others undertaking the factors like, open minded, unique, innovative and so on. In this, possibilities should properly planned and also tested in an effective manner. Briefing:In this context, briefing is considered as the primary leadership as it is importantinordertocreateprominentatmospheretopromoteteam-workingand motivation among the individuals of company. Controlling:Here, the leaders must have effective leadership to get enhanced result for the effective resources. It also tends to accomplish self-control and prominent system with the help of monitoring skills. Evaluating:In this, the leaders tends to be quite good to assess prominent consequences in order to evaluate the overall performance of team for effectively appraising their individuals and judging them. Motivating:It undertake the effective principles of motivation that helps in encouraging others regarding the selection of motivated individuals and also leads to set real targets by undertaking the progress through providing fair rewards. Organising:In this, good leaders are capable to organise their team and undertake suitable process and structure. By undertaking the leading change required effective purpose to effectively organise the functions of company to achieve proper result. Setting an example:Here, the leaders of Cranswick need to set effective examples for their workforce and team in order to enhance their overall performance and functioning. M1. Analyse and differentiate between the role of a leader and function of a manager by effectively applying a range of theories and concepts Differentiation between the manager on the basis of their roles and characteristics BasisManagersLeaders Risk avoider/Risk takerManagers are risk avoider who leads to do their job with old methods. Here, leaders are risk takers by bringing fresh ideas for their work and bring best outcome
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for them. Monitoring/MotivationHere,managerstendto undertaketheoverall performanceandsuitable monitoringofthe environmental conditions. Inthis,leadersleadto motivatetheir staff members toacceptandadjustthings according to the changes and otherprominentconditions (Waleczek and et. al., 2019). TheoriesItundertakestheprominent theoryofleadership considering situational, system and contingency. Itincludesvarious managementtheorieslike behavioural,bureaucraticand many more. TASK 2 P2. Presents the examples that shows how the role of leader and function of a manager are applied in different business situational contexts Leaders and managers need to have separated term from one another undertaking the responsibility, duty and ability that leads to many-sided from each other. Along with this, leadership and management plays a crucial role by considering various situations by which both of them work as per the innovative factor. Therefore, in regard of undertaking the concept of prominent situation leads to exercise things in prominent way. Situation 1: New product launch It represents that organization launch a new product by considering the innovative ideas and suitable techniques. In this is the overall objective of cranswick is to enhance their product portfolio by maintaining competitive position in market. Role of leaders Leaders tends to have suitable objectives regarding the members of the team to achieve objectives considering the launch of its product. In this the leading role of a leader is to keep their employees inform considering the upcoming alteration and also responsible to keep their staff members encouraged towards the adoption of changes(Hashemi-Petroodi and et. al., 2020).
Moreover, leaders ensure that the develop suitable ways for their workforce in terms of motivating and engaging employees in collective way. Functions of managers Managers are playing an important role at the time of introduction new product in the market as the manager of cranswick develop suitable plan regarding the launch of product and making arrangements as per the required resources. Along with this they also have the effective plans to direct Their employees in terms of performing their responsibilities in order to launch new product by considering budget as well(Tönnissen and Teuteberg, 2020). Lastly the suitable performance is also measured in order to launch new products by accomplishing prominent objectives. Situation 2: Conflict handling Conflictsarethebasiccomponentforthedailyoperationsandfunctionalofan organisation like cranswick. In regard of this very situations arises which are required to have proper vision and Management to dissolve them properly. Role of leaders Leader plays an important role regarding the conflict situation and also have suitable bargaining among the partieswho are indulged in conflictby considering the top level management of cranswick and other team members. In this leaders are accountable to connect with other parties and also accountable to bring peace by resolving issues of an organisation. Functions of managers Here the functions of manager are to eliminate or reduce conflict why bargaining towards the productivity and performance of an organisation. In this deletes to monitor and effectively control situation and the managers of cranswick undertake deep examination of the situation by finding reason behind the issue. In this the issue with managers is regarding the suitable measurement for properly controlling to eliminate the impact of conflict in the functioning and running of an organisation for the longer period of time(Albergaria and Jabbour, 2020). P3. Use different concept and models of conceptualisation in the operation management. And alsoincludesituationalleadership,systemsleadershipandcontingencytheoryof leadership The techniques of Operation Management lead to consider various tools models and conceptualisationbyapplyingitonthecompanytogainsuitablebenefits.Forthisthe
considering theories likeSituationalmanagement system and contingency theory are discussed below Situational Leadership:According to this concept it initiates the various dynamics which is suggested by the leaders to develop suitable leadership style by analysing the overall situation in order to have deep analysis and understanding. In regard of this Hershey’s Blanchard theory is considered that has four suitable elements which are useful by the leaders to develop their methods and approaches for the particular situation(Plaskova, Prodanova and Reshetov, 2020). All of these elements represent the prominent track in which leaders of cranswick use suitable implementation of situational leadership Theory.Direction:In this the leaders of company tends to direct towards the staff associates in order to have suitable advertising team and considering new ones at the same time in order to take entry within their team by having effective promotional plans for the new product of cranswick. Moreover, leaders also tell suitable Expectations from their employees regarding the job and performance of specific task.Coaching:In this leaders needs to engage staff members in order to sell their ideas by bringing unique things and performing it in an effective manner.Delegating:In this leaders know about their members and also develop prominent set of skills on the grounds of delegated task and authority. Participative:It represent that work force and others subordinates leads to engage in the decision making of company by having suitable achievement of innovative products and proper motivation level(Nair and Reed‐Tsochas, 2019). System leadership theory:This theory is obtained by the leaders in terms of bringing effective changes in the environment by making things more flexible considering the potentials of workforce. It is helpful in suitable ways by undertaking the large level of production and operations for the huge product portfolio. It also represents the prominent set of services and competences of the leaders by representing the power of leadership seeing the internal Orders and expanded area(Chen and et. al., 2020). Moreover, the leaders of cranswick tends to implement this style of leadership by having prominent operations in terms of serving to the market. Cranswick needs to have suitable operations in terms of performing toward their market byhavingproperdevelopmentandbringeffectiveopportunitiesforthemregardingthe
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expansion and enhancement of standards for the growth and success of company. It is beneficial to enable and induce the brand equity in order to get prominent result. Contingency theory:As per the theory around is no best method to direct team towards the development as it is accommodating in terms of sympathetic the appropriate idea of management approaches. It represents that there is no issue for the particular path by which the leaders lead towards the overall growth and considered the effective working situation(Chapman and Ellinger, 2019). In this the leaders of cranswick need to implement effective leadership style by undertaking various factors and situations by identifying the prominent conditions and expert skills. Along with this leader dense to undertake suitable leadership in an effective manner by developing prominent relationship with the leadership style and situation. M2. Examine strengths and weaknesses to appraise different approaches to situations within the work Situational leadership StrengthsWeaknesses Situational leadership is more comfortable for the leaders who prominently know how to use it. Moreover, leaders are capable to use any leadershipstyleastheybelieveingiven situation. This leadership tends to cause confusion in company as they lead to change their approach in order to address the needs of individuals. Furthermore,thisleadershipstyletendsto focus on short-term goals by overseeing the long term goals. Contingency leadership StrengthsWeaknesses It is dynamic in nature for prominent changes which are being made for the suitable situation inordertomakeeffectivechangesby undertaking prominent policies according to theoverallsituation.Itishelpfulforthe managers to enhance their decision making and leadership skills. It is being considered as the complex approach as it represents suitable approaches which are simpleandalsocomeswiththepractical implementation. It is being considered as the reactiveapproachasitleadstohandle prominent situation which become hard for the manager.
System leadership StrengthsWeaknesses This approach leads to enhance the adaptability of environmental changes in order to make suitableadaptionofneedsfortheoverall environment to make their decisions in both macro and micro environment. This approach tends to delay in the decision makingprocessanddoesnotgetpractical decisions. They also lead to make effective classification for inter-relationship that can be done in effective way. D1. Critically Analyse and Evaluate the different theories and approaches to leadership Hence, through above discussion it is being analysed that company tends to undertake prominent approaches and theories which are helpful for them regarding the effective running and functioning of company. For this, the suitable functions and roles are effectively described of the manager and leader for having the suitable performance of company. In regard of this, they lead to undertake various situations in order to work in suitable manner. In this context, suitable models and theories are considered for having effective roles and functioning for both the managers and leaders. TASK 3 P4. Describe key approaches of operations management considering the role and function of leaders and managers It represents the suitable business conditions by which company has been gone through regarding the several critical situations that are beings based on the suitable operations by undertakingvariousapproachesthatleadstomanageseveralactivities.Itdepicthe implementation of both positive and negative way of Cranswick in order to represent the capabilities of business to achieve things for effective changes by focusing the below ones:Total quality management:It represent the dominant process in terms of eliminating and analysing the errors within the supply chain competence of employee’s production and knowledge of customers. Along with this it leads to focus on the development of suitable quality by delivering goods and facilities that leads to satisfy the requirements of customers and lead them concerning the development of company(Wu and Olson, 2020). Furthermore, in terms of cranswick their marriages offer prominent guidance considering
the actions in which the staff members undertake the declining level of errors. For this the part of leader is to focus on the development of quality and services to offer a prominent thing to their patrons.Just in time:It depict that method which is helpful in order to keep pathway for the raw resources from the supplier’s. In this the administration plan decline by undertaking the consumption and improving the competence of an organisation. It leads to examine that the suitable strategies in order to undertake the projecting excellence of manufacturing (Pekkanen and et. al., 2020). In regard of cranswick their managers play an essential part in order to uphold overall development regarding the performance and productivity standards of employees by contribution bulk orders. Kaizen:It assume the working organisation approaches by focusing on the overall expansion for the processes of an organisation. It represents the prominent part for the lean principle by declining the delay in decisions. In relation with cranswick the leaders put emphasis on analysing the suitable reasons and communicate with their managers in an actual way. For this the role of manager is to develop strategies regarding the operations and development by considering the importance of directors to allocate roles of workforce as per the strategy in order to develop as it is helpful to improve the overall presentation and efficiency of company in prominent way(Kovacs and Moshtari, 2019). P5. Describe the significance and value of operations management towards the business goals Operational organisation is the important factor for business undertaking the various task which are achieved in order to make their purposes and processes prominent for the company in order to lead for the effective output and operational worth of an organisation(Yang and et. al., 2020). This process is considered the prominent level of functions by undertaking that the managers and their roles in order to keep staff members encouraged to watch their performance. In regard of this the operations management considered the effective engagement of leaders and managers to have the important practice for which two of the working units of cranswick are discussed belowSupply chain:It is the important issues for the procedures of cranswick it is concerned with the arrangement of raw resources and offering goods to their possible patrons. It represents the need of purposes that leads to manage and operate things prominently. It
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also undertakes the overall working Administration which is essential in terms of making supply chain effective.Sales function:It represent in the suitable unit for the retail sector by considering the prominent functioning of an organisation. In relation with cranswick they should have work on the suitable sales and conspicuous group of incomes by the corporation. Significance of operation management:Quality of product:It undertake the prominent of ranks of cranswick by considering the things in best manner and also leads to maintain trust of customers considering the operational activities and brand of an organisation. In regard of this total quality management approach is productive and suitable that helps in making things qualitative for the product at the lower cost and consider the effective profitability to the respective company(Holmström and et. al., 2019). This method of actions administration tends to enable organisation towards the accomplishment of prominent deals and success. Customer satisfaction:It is essential in order to fulfil the prominent practices and techniques party customer satisfaction as for this week lead to offer effective things by considering just in time that leads to of a product within the given period of time and achieve suitable standards of customers by undertaking the prominent demand which is being fulfilled at the stipulated period of time. Process design:This factor leads to focus on prominently defining the that what an organisation need to achieve for their financial and other goals. This factor act as the effective transformation of the vision, goals, and available resources of company which are measurable to achieve the vision of company. In terms of Cranswick, at the time of managing their operations effectively they need to considering suitable design of the overall process by focusing over the objectives of company. Capacity management:It represent the act of making sure that company tends to enhance its potential activities and output of production under all the conditions. As it is important at the time of managing operations by which Cranswick tends to achieve, produce and sell their products within the given period of time. How operation management add value to living standard Global competition:Global competition permit organisation to purchase and sell their services at the international level as it leads to open door to enhance the profitability for
company. In regard of this, globalisation tends to enable international accessibility to the suitable sources of cheap raw materials that tends to enable company to be cost competitive in their own market. By this, it leads to add value to the operations management of Cranwick because of the enhanced revenues that leads to generate enhanced profitability for shareholders. Competitive advantage:Competitive advantage is an attribute that leads to enable an organisation to outperform among its competitors. It tends to permit company to achieve effective margins which are being compared to its competition and generate suitable value for Cranswick and itsshareholders. For this, Cranwick achievecompetitive advantage through various marketing techniques which are useful to gain benefits and market area for an organisation. Better quality goods:Qualitative goods are beneficial in order to enhance the image of companyandgaincompetitiveadvantagefortheirbettergrowth.Incontextof Cranswick, they tend to offer qualitative products in order to attract large number of customers which is beneficial for respective company to add value to their operational management. M3. Evaluate how leaders and managers can improve efficiencies of operational management to successfully meet business objectives From the above discussion, it is being identified that there are several approaches and tools that are useful for company to improve their overall effectiveness and efficiency of the operational management in order to meet their objectives and targets for business. In this context, several methodologies are being identified to reduce waste, make sure quality of products and also deliver within the suitable period of time. In this context, the operations management plays an essential role to ensure the suitable quality of commodities by offering customer satisfaction. TASK 4 P6. Discuss the suitable elements of business environment that impact the decision making of managers and leaders An organisation worked in a prominent way only when they have effective contribution regarding the various components and operate in the market area by considering the several number of factors that occur in the business environment(Abideen, Mohamad and Fernando,
2020). It also leads to consider the prominent decision-making for both the managers and leaders and also have the managerial position by considering the responsibilities regarding the task which is related with the growth of company. This factor leads to put major impact on the decision-making of both leaders and managers of cranswick which are discussed belowCorporate social responsibility:This component tends to get suitable identification in market as it is the primary duty of an organisation towards the overall environment and society in terms of having prominent operations(Tönnissen and Teuteberg, 2020). In relation with Cranswick, they tend to have suitable obligations towards the overall environment and society as well. Here, both leaders and managers leads to make suitable decisions regarding the effective functioning of an organisation by which company can fulfil their CSR respectively.Culture:It depict the suitable culture of an organisation by undertaking the prominent values, behaviour and ethics regarding the effective communication by undertaking the organisational believes and objectives in terms of having suitable operations(Waleczek and et. al., 2019). In regard of this, both the managers and leaders of Cranswick leads to make effective decisions considering the culture of company. For example, in Cranswick they consider effective communication undertaking the hierarchical flow as by this, the leaders and managers make suitable decisions according the overall performance of staff members. Sustainability:Itisconcernedwiththesuitablemaintenanceofresourcesatthe prominent level for the significant period of time. In relation with Cranswick, their leaders and managers, leads to impose suitable decisions in regard of making prominent operations for sustainable working for the longer period of time(Hashemi-Petroodi and et. al., 2020). Along with this, it also leads to maintain effective elimination cost and make proper use of resources with suitable maintenance of cost for the longer period of time considering the effective operations. M4. Analyse how these different factors affect the business environment and wider community It is being identified that business environment consider several elements to provide prominent products and services within the changing business environment. In this context, it is being analysed that there are various external factors that should be considered for having effective decisions regarding the growth and success of company. In this context, there are
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various frameworks that are being taken into consideration to analyse both external and internal factors including culture, sustainability, CSR and so on in regard of surviving within market for the longer period of time. D2. Critically Evaluate application of operations management and factors that impact on the wider business environment From the above examination, it is being evaluated that it is important for company to effectively consider various factors of business environment in context of effective functioning of an organisation. In this context, suitable analysis of external factors is also important to identify the concerning risk factor which is useful to make their position in business environment for the longer period of time. CONCLUSION Hence, it is analysed that the operations management is an effective practice which is helpful for company in order to bring effective outcome from the suitable operations and process in order to have prominent measures. It represents the prominent analysis of the important operations management approaches and practices which are helpful to every staff member and other responsible parties. It leads to enable company to bring best and competent to gain prominent competition and innovative market position. Along with this, operations management is the concept of an organisation which consider the effective vision and proficiency in operations as it important to take suitable actions regarding the development of functions.
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