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Develop and Use Emotional Intelligence - Assignment

   

Added on  2020-12-29

24 Pages5674 Words307 Views
DEVELOP AND USE EMOTIONAL INTELLIGENCE

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................4Activity 1 A .....................................................................................................................................4Assessing the four components of the emotional intelligence. ..................................................4Emotional strengths and weakness are listed below ..................................................................5Activity 1B ......................................................................................................................................6Identify your own personal stressor within the workplace.........................................................6Identify the emotional state it causes within you and whether it is a positive or negative state.6Identify your own emotional triggers in relation to your personal work related stressors, theemotional strength you would draw on to deal with it................................................................6Why is it important for managers and leaders to keep control of their emotions in theworkplace?..................................................................................................................................7Workplace incident in which one can not control emotions.......................................................7ACTIVITY 2....................................................................................................................................8Activity 2A .................................................................................................................................8Identify the possible emotional states that you might encounter in your co- workers................8Identify the emotional cue for each of the emotional state. .......................................................8What are the six basic emotions that studies have proven are universal in all cultures?............8.....................................................................................................................................................9Activity 2C .................................................................................................................................9When dealing with people in your organisation, what matters might arise?..............................9To deal with the people in the organization following are the conflicts may arise-......................9Six styles of leaderships .............................................................................................................9Situation where leadership style can be applied.......................................................................10Activity 2D ...............................................................................................................................11Decision making process while taking in to account emotions of others and its impact onindividuals and organisation.....................................................................................................11ACTIVITY 3..................................................................................................................................11Activity 3A................................................................................................................................11Activity 3B................................................................................................................................11

Activity 3C (Presentation)........................................................................................................15ACTIVITY 4..................................................................................................................................15Activity 4A................................................................................................................................15SKILLS AND KNOWLEDGE ACTIVITY..................................................................................161.................................................................................................................................................162.................................................................................................................................................163.................................................................................................................................................174.................................................................................................................................................175.................................................................................................................................................17MAJOR ACTIVITY......................................................................................................................171.................................................................................................................................................172.................................................................................................................................................173.................................................................................................................................................184.................................................................................................................................................185.................................................................................................................................................186.................................................................................................................................................207.................................................................................................................................................208.................................................................................................................................................209. ...............................................................................................................................................2010...............................................................................................................................................2011...............................................................................................................................................2012...............................................................................................................................................2013...............................................................................................................................................2114...............................................................................................................................................2115...............................................................................................................................................21CONCLUSION..............................................................................................................................21REFERENCES..............................................................................................................................22REFERENCES..............................................................................................................................23

INTRODUCTIONActivity 1 A Assessing the four components of the emotional intelligence. Emotional intelligence is about to recognizing and managing your emotions and those of others.Emotional intelligence is the capacity to recognize, use understand, and manages emotions toimprove the communications. Individual's everyday life is affected by the emotional intelligence. The individual'sperformance is being determine by the output of the physical capacity, mental health, even therelationship of the management. The components of the emotional intelligence are classified intofour major categories. These are self awareness, self management, social awareness andrelationship management. These all are described under- self awareness Self awareness is about to knowing yourself. It indicates that how you know yourself andhow you accurately assess your emotions. Know a days people are so busy, they do not havetime for them to think about what they responding to situations and how we come across. Torecognize the self awareness, the other important source is to know how the others responds tous. Sometime this task became challenging because we tend to see what we want to see. If youwant to grow your self awareness it is very important to consider the building time for reflectioninto your days. Therefore, self awareness is to about knowing yourself. To understand yourstrength and weaknesses that how they affect your thoughts and behavior. Self managementTo manage yourself is the foremost important thing in individuals life. Self managementincludes the ways to control the emotions (Joseph and et.al., 2015). The emotions to be controlare impulsive feelings, behaviors, quick response, etc. it presents the ways to manage the stress(e.g. exercise, eating healthy) and the proper utilization of these tools. This helps in theimprovement of transparency, achievement, and optimism. Reacting and responding towards thesituation have great difference.To answer the following question will identify the power of the self management. When you get an irritating email, do you write back right away?

Do you sometimes find yourself regretting how you handled yourself, wishing that youhad been more calm and poised? Do you lose patience or rush others?If you say yes for any of the question of it shows the habit of reacting rather thanresponding. When you react for the situations you do what come naturally for this situation,which is continuing with the emotional part of the brain and when you respond it you do thingsunnaturally, which is probably said the acting of reacting against the situation. Which could bedifficult for you. It promotes the cognitive and thinking activity of an individual. Social awarenessTo understand the emotions of other comes next. When you became able to understandthe emotions of other, you can more appropriately responds to other needs and concerns. Byunderstanding the emotions of others create a connectivity of yours with others (Martin-Raugh,Kell and Motowidlo, 2016). Your organizational awareness, focus on service, and level ofempathy compose your social awareness. Improve your organizational awareness by fine-tuningyour radar for the emotional climate in groups, and recognizing power dynamics. Relationship management Relationship management includes the development of the relationship with the help ofclear communication. It means developing others and acting as a inspiring leader and catalyst forthe change. Emotional strengths and weakness are listed below STRENGTHS WEAKNESSESAction orientedDisciplined Confident Focused Optimistic Self controlled Team oriented.Lazy Easily boredPersistentImpatient Takes things personally Impulsive Do not like pressure

Activity 1BIdentify your own personal stressor within the workplace.My personal own stressor is work and internal sources of distress. With in workplacework and internal source is the stressor for me. It includes work and employment concerns.Being a manager in an organization lots of distress is there. Some causes of distress are listedinside the table.Causes of distressUnproductive and time consuming meeting. Lack of training necessary to do the job.Conflicts with team mates and supervisors.Making of presentation in front of colleagues and clients. Job in security. Inadequate power to carry out task.Although stressor are not limited they keep on changing when the external situationscreates the problem. Some internal events like feelings, thought, and habitual behavior mayprovide the negative effect. Some internal cause includes fears, worrying about the future events,unrealistic, perfectionist expectations.Activity 1CIdentify the emotional state it causes within you and whether it is a positive or negative state.Among all my stresses I m taking conflicts with team mates and supervisor. Once due tosome reason an argument between me and my team mates occurs which resulted very bad impactover my working. To work in an organization it is very important to listen each other and supportwhile achieving target (van der Linden and et.al., 2015). Due to lack of communication thisconflicts occur. So being a manager of that team I was in fear that this conflict can ruin theworking of my team. Late, it has effected negatively as our target was not completed till thedeadline. Identify your own emotional triggers in relation to your personal work related stressors, theemotional strength you would draw on to deal with itSituation of fear

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