Leadership and Management for Service

This presentation explores the concepts of leadership and management in the context of service. It covers classical management theory, organizational culture, roles of a leader and a manager, management leadership styles, and the influence of technology on leadership. The presentation concludes by highlighting the importance of these concepts in achieving organizational objectives.

LEADERSHIP AND
MANAGEMENT FOR
SERVICE

INDEX
 Introduction
 Classical management theory
 Organisational culture including Handy’s Theory
 Roles of a leader and a manager
 Management leadership style
 Compare and contrast Management and leadership styles
 Opinion
 Influence of technology on leadership
 Conclusion
 References

INTRODUCTION
Leadership is the role which is played by a leader in order
to lead the team mates so that organisational goal can be
accomplish. Management is a business activity which is performed
by a manager to manage and control the corporation.

CLASSICAL MANAGEMENT THEORY
Bureaucratic Management: This theory
has emphasis to operate the corporation
under a hierarchy of positions and in this
each group of staff has to report to a higher
authority which ultimately reaches the Chief
Executive Officer of company.

ORGANISATIONAL CULTURE
INCLUDING HANDY’S THEORY
Organisational culture theory has been developed by
Handy’s and it has mainly four points which are as mention below:
 Power culture: In this type of culture power is vested in the hands of
very few persons who has power to influence the people in the
corporation.

ROLES OF A LEADER AND A
MANAGER
Leader: The person who has power to lead and motivates the group
members so that they work effectively in order to achieve the
corporation goal.
Leading and motivational role: As the role of a leader is to lead the
team members and motivates them in order to accomplish the goals
of Wa-Pila.

MANAGEMENT LEADERSHIP
STYLE
There are various types of management and leadership styles which
are as mention below:
Autocratic: In this type of management leadership style manager
take all decisions and does not give power to the workers to take
part in the decision making process. So all power is vested in the
hands of management.

COMPARE AND CONTRAST
MANAGEMENT AND LEADERSHIP
STYLES
Administrative management style: This type of management style
has emphasis towards conscientiousness, specifically the subset of
orderliness. It focuses about the rules and regulations which are
made by the administration.

OPINION
As per the opinion it has been analysed that management and
leadership style is helpful for the growth of hospitality organisation
and democratic management style has been followed in Wa-Pila and
management involves the employees in decision making process.

INFLUENCE OF TECHNOLOGY
ON LEADERSHIP
Management style refers to the way of assisting and directing the
employees of organization. Management style largely affect the
performance of employees at workplace. Autocratic, democratic,
transactional and transformational are the main management styles. It
is very essential for managers to adopt right management style as this
directly affect the performance of employees.

CONTINUE….
As the time changes, style of management also changes and this can be
understood by following:
 Present leadership: In today’s modern business environment, most
used leadership style is democratic. One of the main reason why
organizations adopt this style is because through this they can easily
encourage employees to adopt the changes which help in achieve set
goals and objectives.

CONTINUE…
 Future leadership: In coming time, leaders and managers of
organizations will make use of situational leadership. Reason is that
situation will change in which it become impossible for managers to
implement the tasks without delegating work to their subordinates.
Further, advancement in technology will encourage leaders and
managers to empower employees so they can easily deal with day o
day operations.

CONTINUE….
 Past leadership: In early times, leaders and managers were used
autocratic management style. Under this all power remain in hands
of managers. They take all the decision in every situation.

CONCLUSION
As from the above presentation, it has been concluded that classical
management theory is beneficial for the hospitality industry in order
to get success. Manager and leader perform their roles in order to
achieve the objectives of corporation. Management leadership style
is helpful to manage the corporation in effective manner and
accomplish the targets within stipulated time frame

REFERENCES
 Wu, C. M. and Chen, T. J., 2015. Psychological contract fulfillment
in the hotel workplace: empowering leadership, knowledge
exchange, and service performance. International Journal of
Hospitality Management.48. pp.27-38.
 Yang, Y. F., 2012. Studies of transformational leadership in the
consumer service workgroup: cooperative conflict resolution and
the mediating roles of job satisfaction and change
commitment. Psychological Reports. 111(2). pp.545-564.

Thank You