This presentation explores the different classical management theories, organizational culture, and the role of leaders and managers in Wa Pila Hotel. It also discusses the specific management and leadership styles used in the hospitality industry and the influence of technology on leadership and management activities.
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Leadershipand managementin service Task 1
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Table of content •Introduction •Different classical management theory •Different types of organisational culture including Handy's theory •Role of a leader and a manager •Identification and review of management leadership style •Specific management leadership style •Comparison of management and leadership style •Opinion on specific management and leadership style •Technology influenced the leadership •Analyse management and leadership style in specific sector •Evaluate a specific organization's current management and leadership style •Conclusion •References
Introduction Leadership and management are successful function in business organisation that help to achieve target collectively. Leadership help employees to work properlyandconfidentlybyprovidingtraininganddevelopment programme. Management help managers to make planning for running a businessandexpandatdifferentplace.Thispresentationwillcover classical management theory, organisational culture and role of leader and manager in Wa Pila hotel.
Different classical management theory Classical management theory is based on beliefs that employees only have physical and economic needs. It does not involves social needs or job satisfaction. In Wa Pila, managers focus on labour specialisation, decision making and centralised leadership that help to maximize the profitability.
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PAST LEADERSHIP In past period,bureaucratic management approach wasused by Wa pila hotel industry. Personcultureadoptedbymanagerofsuch organization in which employees was feel good. Autocratic leadership style used in past period in which decisions made only by managers.
Present Leadership Currently organization is using Administrative classical management theory that is effective in order to accept the new technology. Taskcultureisapplyingcurrently,inwhichonly managers are authorised to take decisions and actions. DemocraticleadershipstyleishelpingWaPilato delegaterolesandresponsibilitybetweenemployees according to their skills and capabilities.
Future Leadership Wa Pila hotel will use scientific leadership theory that will help to understand about new technology and its benefits in future. Role culture is using by such organization that will help todividetheroleofemployeesaccordingtotheir interest and skills. Laize faire leadership style will be suitable for Wa Pila hotel that would help to make right decisions by sharing
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Continued... Administrative theory:This theory is given by Henry Fayol that states an organisation need to perform different activities that help to achieve goals orobjectives.Suchtheoryisusesincurrentperiodbyfocusingon administrative function of business industry.Such as the manager of Wa Pila make planning to expand the business by adopting new technology, organise the function, provide direction or command to employees, coordinate with all employees within industry and control all business activities within business entity that help to achieve goals or objectives.
Cont... Scientific management theory:This theory is propounded by Taylor that help to decide the goals and find the problems while accepting challenges.The management of Wa Pila will use this classical management theory in future period that will helps to bring technology in their organisation.It states that replace working by rule of thumb or simple habit instead of stud work. The Manager of Wa Pila can use this theory that will help to work according by defining effective way to perform particular task in entity. Moreover, this theory help to transform their hotel in similar way by using technical skills.
Typesoforganisationalculturebyincluding Handy's theory Organisationcultureisthesystematicprocedurethathelptosharevalue, assumptions and beliefs that help to define how people behave within organisation in order to solve problems. The Handy has described different culture that is used by business entity such as: Power:It contains rules and regulation which is established by manager of organisation that help to make decision. The Wa Pila's manager has power that help to decide the goals and perform responsibility. Role:Role culture will use by Wa Pila in upcoming days that will helps to new technology such as AI, Extended reality (XR), Distributed ledger technology in their organization.It contains role and responsibility of managers and leaders that help to complete the task in business entity. Wa Pila can use this culture by defining the role and responsibility of employees for introducing the new technology.
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Cont.. Task: Currently this culture is using by wa Pila to accept the changes in their organization. This is used to focus on task that help to complete the organisation's targets in an enterprises. Such as if Wa Pila follows task culture than it need to classify the task among employees. Person:This culture was used by Wa Pila in past time in order to provide different services with the help of employees.All organisation run a business with the help to employees who works collectively in order to complete targets. For instance, Wa Pila focus on people's needs provide them best suggestions that help to perform task accordingly. From the above culture Wa Pila uses task culture that help to divide the task among employees and manage work accordingly. The manger of Wa Pila wants to introduce from new technology that will help to attract customers and increase number of consumers. For this manager of Wa Pila classify the task between employees according to their specialisation that help to complete goals.
Role of a leader and a manager Leader:Apersonwhomotivatesandinspireemployeesforattainingthe organisation's goals is consider as leader. A leader play a role of initiative in Wa Pila that help to grab the opportunity for expanding business and give advantage to company. The leader of Wa Pila perform a role of good communicator that help to explain or share ideas, policies and procedure in order to accomplish goals.
Cont.. Manager:A person who make planning and strategy to achieve goals and objects of business organisation. Managers play a key role within organisation such as innovator who brings new idea and manage function for achieving targets. Manger play a role of administrator that help Wa Pila to record business performance and improve if needed.
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Specific management leadership style in hospitality industry Wa Pila is using Laissez faire management leadership style that help to make decision with staff majority in order to accept new technology. By using this style manager and employees transform the problems and thoughts that help to accept the innovation easily. If any new innovation or technology has been introduced among staff then manager can be treated as leader who motivates them and get work done.
Comparison of management and leadership style and its advantages and disadvantages Laissez faire:This is used to make effective business decision with the majority of staff who are working in a organisation. Such as theWa Pila ask employees to adopt changes and encourage them for their work. Advantages:It help Wa Pila's manager to complete targets and achieve goals by sharing with staff. Disadvantages:It involves number of risk because employees can share with competitor's that may be harmful for organisation.
Cont... Autocratic:This is rigid management style that bounds employees to work according to employer or manger. In this style manager does not share idea with employees. Advantages:It keep confidential information and can make decision speedilybecausemanagerhaspowertobuildstrategyandmake decision. Disadvantages:Itcreatesconflictsamongemployeesasresult employees can leave the organisation.
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Opinion on specific management and leadership style From the above management style Wa Pila is using Laissez faire style that is best for it because it help to accept the technological changes and make decision with majority of employees. By using this employees shares problems and get the solution by sharing with all. The manager of Wa Pila make right decision by using technological advancement.Moreover, this leadership style helps to adopt new technology like AI, XR etc. which is the main source of attracting customers and increase productivity.
Technology influences leadership and management activities Technology affect leadership and management activities such as manger can keep proper records of customer and provide information through new technology. Technology reduce work load of employees and also eliminates the error mistakes. As taste and interest of customer are changing rapidly, it is important for organization to adopt new technology for the purpose of running their business continuouslywhichinfluenceleadership.Forinstance,leadersneedto understand the new technology and should provide training to its staff for the purpose of accepting changes. Therefore, it influences leadership.
Management and leadership style in specific sector It has analysed that organisation culture and structure are important for specific service sector which need to adopted by management and leadership. As management analysed the problems and uses a suitable culture in order to solve problems. Structure is also decided by management and leadership that helps to share the information systematic manner. For instance, Wa Pila is using horizontal structure and task culture that helps to
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Specific current management and leadership style The manager of Wa Pila has evaluated that Administrative classical management theory is influencing theory that creates a link between leaders and employees and work accordingly in order to accept changes by adopting new technology. Moreover, the practices will be improve as compare to other organization because leader will provide proper guidance and support to employees.
Conclusion From the presentation it can be concluded that classical management theory mainly focused on employee's physical needs and social needs that help to maximize profitability. Administrative theory help to focus on all functions of business and manage it properly. Manager understand needs of customer and bring new innovation within organisation. Where as leader motivate the employees in order to achieve particular goals. Scientific classical management theory will use by service industry in future period that will help to more focus on upcoming changes.
References Spurgeon, P., Clark, J. and Ham, C., 2017.Medical leadership: from the dark side to centre stage. CRC Press. Wahab, S., and et.al., 2016. Organization performance and leadership style: issues in education service.Procedia-Social and Behavioral Sciences. 224.pp.593-598. Aquilani and et.al., 2017Chuang, Jackson and Jiang, 2016Dunne and et.al., 2016 Empson and Langley 2015.Fu and et.al., 2015.Harrison, 2018Jeon and et.al., 2017.Prasertcharoensuk and Tang, 2017.
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