Leadership and Management for Service

This presentation discusses the role of leadership and management in the service sector, with a focus on the Wa-Pila Hotel. It explores different classical management theories, the role of leaders and different leadership styles. The presentation concludes with a summary and references.

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Leadership and Management for
Service

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Table Of Contents
 Introduction
 Different classical management theories
 The role of leader and different leadership style
 Review Management and leadership style
 Conclusion
 References

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Introduction
Leadership is the ability of individual which utilise for influencing
or guiding followers as well as other organisational members.
Leader and manager both play important role in day to day
operations of company. This assignment is based on Wa-Pila Hotel
which is service sector organisation.

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Different classical management
theories
Management style are those through which manager manage
activity of their staff members. Although, it is particular way
through which manager achieve their goals and objectives. There
are several management style some of them are as follows -
 Autocratic
 Democratic

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Cont...
 Scientific management
 Bureaucratic management
 Administrative management

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The role of leader and different
leadership style
Leader – A person who holds dominant as well as superior
position within their specialisation and have ability to exercise
high command or control over other employees within
organisation. Activities performed by the leader is known as
leadership. There are several role of leader within Wa-Pila
explanation of these are as follows :-
 Required at all levels
 Represent organisation

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Cont...
Manager – A person who is responsible for particular part of an
organisation and their management. But In some situation manager
is responsible for overall company's performance. There are
several role performed by manager explanation of these are as
follows :-
 Monitor
 Decision making

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Cont...
There are different leadership style which motivate staff members
of Wa-Pila explanation of these are as follows :-
Maslow theory of motivation
 Physiological needs
 Safety needs
 Love and belonging needs
 Esteem need
 Self-actualization needs

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Cont...
Hertzberg Two factor theory – This theory involve two factors
which an business firm have to adjust for influencing motivation
within their working areas. There two factor of Hertzbery theory
are motivators and hygiene factors. Explanation of these are as
follows :-
 Motivating factors
 Hygiene factors

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Review Management and leadership
style
After going through the discussion of classical management theory
it has been identified that scientific management theory will be
suitable for organisation because it will assist in increasing
productivity of organisation and help them in profit maximisation.
In addition to this, scientific theory will assist in hiring suitable
staff member for organisation which help in filling vacant job
position within effective manner.

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Conclusion
From the above discussion it has been summarised that leadership
and management both are important part of an organisation
because it will assist in effectual working of an business firm.
Moreover, for conducting these activities manager and leader are
the two person who play important role.

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References
 Jiang, K., Chuang, C.H. and Chiao, Y.C., 2015.
Developing collective customer knowledge and service
climate: The interaction between service-oriented high-
performance work systems and service leadership.
Journal of Applied Psychology, 100(4), p.1089.
 Johnston, M.W. and Marshall, G.W., 2013. Sales force
management: Leadership, innovation, technology.
Routledge.

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Thank You