Leadership and Management for Service Industries Assignment
Added on 2021-02-21
11 Pages3173 Words100 Views
Leadership and Managementfor Service
Table of ContentsINTRODUCTION ..........................................................................................................................4TASK 1............................................................................................................................................4P1 Assess different classical management theories and apply these in a service industrycontext..........................................................................................................................................4Covered in PPT............................................................................................................................4P2 Explain the role of leader and different leadership styles in a service sector theory ............4Covered in PPT............................................................................................................................4P3 review the management and leadership styles in a service sector organisation ....................4Covered in PPT............................................................................................................................4TASK 2............................................................................................................................................4P4. Investigate the internal and external factors that influence management styles andstructures in a selected service ....................................................................................................4Covered in Poster.........................................................................................................................4TASK 3............................................................................................................................................4P5. Current management and hard and soft leadership skills providing service........................4P6. Future management and leadership skills required by business organisation.......................6TASK 4............................................................................................................................................7P7. Different service organisation change management system and leadership in implementingthe change....................................................................................................................................7CONCLUSION ...............................................................................................................................9REFERENCES..............................................................................................................................11
INTRODUCTION Leadership and management are two important components of any organisation.Hospitality sector is one in which there are various ways to provide services to customers.Leadership is defined as the way of influencing subordinates for meeting the needs and demandsof customers. In this report the company which is considered for analysing different leadershipstyles is Wa-Pila which is a hotel chain. TASK 1P1 Assess different classical management theories and apply these in a service industry contextCovered in PPTP2 Explain the role of leader and different leadership styles in a service sector theory Covered in PPTP3 review the management and leadership styles in a service sector organisation Covered in PPTTASK 2P4. Investigate the internal and external factors that influence management styles and structuresin a selected service Covered in PosterTASK 3P5. Current management and hard and soft leadership skills providing serviceManagement skills :In a hotel like Wa Pila, it is said that bothmanager and the leaders plays a crucial role.Basically they help up the hotel and growing within crucial Times and helps it in in gainingample number of competitive advantages. It is being analysed that management skills like teamdynamics, planning, decision making, strategic mind-set, problem solving, motivating,managing discipline are some of the important once which are required for the manager of WaPila is required to have (Birasnav, 2014). If it is talked about present management skills of themanager then of this hotel it consists with decision making strategic mind side and problem
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