Leadership and Management for Service Industries

This report explores the application of classical management theory, the role of leaders and different leadership styles in the service industry. It also investigates the internal and external factors that influence management styles and structures in a selected service industry organization. Additionally, it assesses current management and leadership skills and discusses future skills required in the service sector. Finally, it compares and contrasts different service industry organizations.

Leadership and Management
for Service Industries

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Application of Classical Management Theory in service industry.......................................3
P2. Explain the role of the leader and different leadership styles in a service sector industry
context..........................................................................................................................................4
P3. Review the management and leadership styles in a specific service sector organisation.....5
M1. Analyse management and leadership styles in a specific service sector organisation in
relation to organisational structure and culture...........................................................................5
TASK 2............................................................................................................................................6
P4. Investigate the internal and external factors that influence management styles and
structures in a selected service industry organisation..................................................................6
M2. Analyse the internal and external factors that influence management styles and structures
in a selected service industry organisation identifying strengths and weaknesses......................7
TASK 3............................................................................................................................................7
P5. Assess current management and leadership ‘hard’ and ‘soft’ skills, providing evidence
from specific service sector examples.........................................................................................7
P6. Discuss future management and leadership skills required by the service sector and how
these can be achieved...................................................................................................................8
M3. Evaluate current and future management and leadership skills that are crucial for the
service sector...............................................................................................................................8
TASK 4............................................................................................................................................9
P7. Compare and contrast different service industry organizations............................................9
M4. Analyse how change management affects management and leadership skills and styles. 10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
The administration is the way toward dealing with, regulating, controlling, sorting out and
coordinating something in the administration business. This is the multipurpose assignment
which is utilized in the association so as to deal with the representatives and their work so the
objectives of the administration business can be accomplished without any problem (Hassi,
2019). While then again, Leadership is the way toward driving the group or gathering of people
in a compelling way with the goal that the gathering can play out their assignment viably and
causes the firm to achieve their ideal business objectives. The administration business is a sort of
industry where the firm work for their clients and gives the products and satisfying their
necessities. The following report is in the context of Treehouse hotel London that offers many
luxury facilities for its potential customers. The report is going to cover the different old style the
board speculations alongside the job of pioneer and diverse authority styles. The report is going
to give the clarification on the administration and initiative style in setting with the picked
association.
TASK 1
Application of Classical Management Theory in service industry
Classical Management Theory is in a general sense established on acknowledging that
employees are having quite recently preservationist and physical kind of prerequisites. In this
with the assistance of different old style hypotheses affiliation can have an exhaustive perception
of the officials and organization thought and by realizing comparative pioneers and head of
Treehouse hotel London can satisfactorily supervise key methodologies quality (Wirtz and
Jerger, 2016).
Weber theory of Bureaucracy
It generally perpetual gracefully of nonexclusive association, division of work, different
levelled structure and execution of employment. Referenced underneath specific sort of measures
of Weber theory is being described underneath regarding specific component:
Division of labour: According to this it has been surveyed that each and every specialist
is having different course of action of potential and limit. Similar to this administrator of
Treehouse hotel London is required to evaluate every individual capacity and further give out
occupations and obligation as demonstrated by their profitability. This guide component to drive

most noteworthy satisfaction workforce through which the can furthermore ensure business
association. It further allows component to grow their advantage at exceptional degree.
Chain of command: As demonstrated by this head, it is essential for relationship to
remember formative chain of significance inside a relationship for which request streams from
increasingly raised level to cut down level (Yeşiltaş and Tuna, 2018). With the utilization of this
Treehouse hotel London the administrators can give agents and opportunity to make and create
close by the ensuring most extraordinary yield.
Taylor' scientific management theory
It is essential for a component to convince their staff with the help of different prize to
fabricate their show and reprimand them for their misunderstandings in order to improve their
adequacy and openings. Mentioned below are the four major principle of Taylor legitimate
organization speculation in setting with Treehouse hotel London:
Principles of Taylor's scientific management theories
 Respective affiliation rather to apportion work any agent is required to facilitate capacity
and data to allot them obligations in like way. Close by this, substance is moreover
required to offer them getting ready to fabricate their profitability.
 Treehouse hotel London is required to give oversight and direction by endeavoured
authentic seeing of each and every employee’s execution as to utilize their aptitudes in a
best ground-breaking way.
Explain the role of the leader and different leadership styles
In an organisation there is a couple of occupation performed by a pioneer so their association
can accomplish need objective similarly as goals in convincing manner. Also they moreover get
unmistakable organization style with the objective that they can accept genuine decision
according to the condition (Thorpe, 2016). In respect of Treehouse hotel London their pioneer
plays out a couple of employment similarly as they in like manner get particular activity style.
 Leaders are required at each level in association for the smooth running and functioning
of company, for instance, elevated level required for meaning of plans and approaches,
focus level required for interpretation of data, lower level offer heading to agents that
how they have to lead their errands.
 Leader and director are illustrative of a relationship as they present their association
before others similarly as in any social event, gatherings, and so on.

Beside these roles, there are a couple of other activity strategies moreover which can be used
business firm for coordinating exercises in ground-breaking route similarly as in like manner
give assistance with goals accomplishment. These organization styles are participative
organization and activity style, visionary organization and network the board (Suharjana,
Purwoko and Umar, 2020). Through these styles heading will be provide for the board division
by using which business firm will prepared to manage each and every activity in convincing
manner. Nearby these, they help in growing effectiveness, increment high grounds and some
more.
Review the management and leadership styles
There are a few administration and initiative styles which an organization the board needs
to have for directing work in powerful way. Few leadership styles are mentioned below:
Participative management and leadership style: According to this authority and the
executives style, chief and pioneers of Treehouse hotel London ready to rouse just as empower
representatives. This is so in light of the fact that as indicated by this style the board includes
representatives in dynamic procedure which improve their good and prompts achievement of
work all the more viably (Nallusamy, 2016). Notwithstanding this it will assist particular lodging
with encouraging just as hold workers for the long time term.
Visionary management and leadership style: For a pioneer and chief it is basic to be
visionary with the goal that they can create appropriate choice as per future circumstance. In
regard of Treehouse hotel London, it is fundamental for their director and pioneer to have
visionary administration and authority style with the goal that they can gauge issues or issue at
the underlying stage as indicated by which they ready to create choice appropriately.
Collaborative management and leadership style: In regard of this administration and the
board style it is fundamental for Treehouse hotel London director and pioneer to be community
oriented in nature so they can expand work environment adequacy. By this Treehouse hotel
London ready to maintain a strategic distance from circumstance of contention just as it likewise
improve worker's exhibition quality effectively.
Analyse management and leadership styles in relation to organisational structure and culture
By considering the preceding information it is analysed that proper management and
leadership is required within an organisation as it is useful in the smooth flow and running of an
organisation. In terms of this, there are various leadership styles that are useful providing vision

and dealing with the employees regarding their motivation. Leaders of Treehouse hotel London
use participative leadership style which is useful in motivating employees regarding their overall
functioning and performance.
Critical Evaluation:
By considering the above discussion, it is analysed that for Treehouse hotel London
Weber theory of bureaucracy is best suited as it is useful in following proper method which is
useful for the growth and success of an organisation. Furthermore, the leaders and managers of
Treehouse hotel offer effective vision for the growth of business and also adopt participative
leadership style that leads to boost the morale and performance of employees.
TASK 2
Investigate the internal and external factors that influence management styles and structures
There are number of components which influence on the organization style similarly as
structure, these components can be inside similarly as outside. So it is essential for an association
to appreciate these components fittingly as that will help them in making convincing decision
and plans (Golensky and Hager, 2020). In respect of Treehouse hotel London they are driving
their business at the consideration business and it is fundamental for them to choose inside
similarly as external parts which influence on their organization style and structure.
Internal factors: The Internal elements happen inside the association and impact the styles of
the executives in the administration area industry. The inner elements are delineated as
underneath: Organization structure and culture: This helps the organization the board plan,
characterizing jobs and obligations, correspondence channel from level to level inside the
association. This aide in the smooth working in the association whether it is decentralized
or incorporated framework. Inside the Treehouse hotel London, there is viable structure
which helps in appropriate correspondence, less clashes.
External factors: These are the components which are outside the ability to control of the
association. These elements sway the association either straightforwardly or in a roundabout
way. The different outer variables are talked about underneath:
 Customer demands: Every association ought to have legitimate information about the
client needs. The client needs are variable which continues changing with the changing

innovation. In Treehouse hotel London, the pioneers and chiefs take choices after the
correct examination of the costumer and market. The items offered by the organization
are as per the requirements of the clients on the grounds that the primary goal is
consumer loyalty and to hold the clients (Pantouvakis and Patsiouras, 2016).
Analyse the internal and external factors that influence management styles and structures in a
selected service industry organisation identifying strengths and weaknesses
Both the internal and external factors play an important role in order to influence the running
and functioning of hotel. As any change in external environment leads to impact the internal
functioning and working procedure of company as well. Despite from this, internal factors
include culture and structure of company and external include technological, customers, political,
economic conditions and many more that has direct impact on the policies of company.
Critical Evaluation:
In terms of this, both the factors are helpful in order to impact the structure and style of
management and also become their strengths for the better running and functioning of business.
Along with this, it is more effective for company to consider the culture of organisation and
demands of customer which is beneficial for company regarding their smooth running.
TASK 3
Assess current management and leadership ‘hard’ and ‘soft’ skills
Hard management Skills Soft Leadership Skills
Computer programming: This hard aptitude is
important in the prerequisite of a vocation.
This hard ability incorporates composing,
money, website composition, composing,
lawful and science aptitudes.
Communication: An instructional class of
delicate abilities concentrated on business
relational abilities which permit the workers to
compose and communicate all the more
obviously, and assist them with building their
open talking aptitudes (Araslı and Arıcı, 2019).
Interview Process: The businesses must test
the hard aptitudes of during meeting process
that they can extremely ready to do the things
which they have referenced in their resume.
Team Work: This is the most significant
authority delicate abilities which advise the
pioneers how to compose and run a group. It is
hard to work with coordination along bunches

of representatives, so this is important to have
collaboration among the representatives so as
to accomplish the ideal objectives.
Languages: The administrator must give the
preparation to their subordinates about the
dialects they should know for the prerequisite
of a vocation (Psomas and Jaca, 2016).
Decision-making: The primary explanation of
having authority preparing is that numerous
pioneers are terrible in deciding. There are
numerous routes through which a choice can be
fail, for example, over pondering a choice,
concentrating on insignificant data, and so on.
Discuss future management and leadership skills and how these can be achieved
For running business in friendliness part, it is significant for director and pioneer to have a
few aptitudes which help in development and accomplishment of business. The consideration
business is tremendous and requesting for financial development and improvement of country.
The future administration and authority aptitudes which are required by Treehouse hotel London
are described beneath:
Management Skills
The administration ability controlled by chief of Treehouse hotel London is described
beneath:
High level of Customer Service: Hotel industry requires client confronting condition.
The supervisor ought to welcome visitors in legitimate and successful way. It is the significant
aptitudes which ought to be required by chief so as to make shopper upbeat and fulfil from their
offered types of assistance (Chang, 2016). In this manner, on the off chance that they are not give
significant level help, at that point negative input is required by association which makes
negative effect on business development and achievement.
Leadership Skills
The administration aptitudes controlled by pioneer of Treehouse hotel London are given
beneath:
Innovation: The pioneer of Treehouse hotel London ought to have development aptitudes
so as to open up with new thoughts, inventiveness of getting things done. They centre on

improving association worth, quality and themselves. They take activities to learn all the more
new things and sharpening their aptitudes. The pioneer faces challenge with no dread and
accomplishes objectives and destinations of business (Sunder, 2016).
Evaluate current and future management and leadership skills
By considering the above discussion it is analysed that innovation is currently used by
company but for future they also need to consider employees as well and their mental peace. As
if employees are satisfied then they can easily perform their tasks and activities which are
assigned to them and also leads to improve the efficiency of both company and employees as
well.
Critical Evaluation:
By undertaking the running and functioning of company both the leadership and
management skills are undertaken which is useful for their mental peace and also leads to satisfy
the prominent actions for the growth and development of company. Along with this, customer
service and innovation both are useful for the better management of the hotel.
TASK 4
Compare and contrast different service industry organizations
Service industry is a basic piece of an economy which creates benefits as opposed to
substantial articles in which fundamental centre is to give consumer loyalty so as to accomplish
high efficiency and productivity. This industry incorporates travel and the travel industry,
lodgings, eateries and a lot more which contribute towards the achievement of objective in a
viable manner (Dhar, 2016). Every one of these industry are contrast from one another as far as
size, productivity, versatility and so on. In this manner, a portion of the correlation of various
help association is as per the following:
Basis Treehouse hotel London Rosewood hotel London
Flexible It generally looks for a
business chance to develop
which empower them to
acknowledge any sort of
demands or danger (Hassi,
2019). In this manner, its
In contrast with Treehouse
hotel London, Rosewood hotel
London isn't a lot of adaptable
as their expertise of adjusting
difficulties is less successful

adaptable nature permits them
to accomplish high benefit and
efficiency.
than others.
Conservative It is preservationist in nature as
it adjusts business openings
yet it follows customary
technique which brings about
postponement in achieve
business objective on fitting
time.
Rosewood hotel London
follows refreshed technique for
the board which improve the
business activity and asses
them to complete their work in
a viable way (Wirtz and Jerger,
2016).
Analyse how change management affects management and leadership skills and styles
Hence, the change in official system and the expert in utilization are relative in a course that
in both the cases the association is affecting their workforce towards the course which would
incite the achievement of the destinations of the association. The delegates are sway with the
goal that they reveal an improvement into their working methodology or procedure.
Critical Evaluation:
In consideration with this, change management also leads to impact the leadership skills
and styles as with the occurrence of any kind of change, leaders of hotel need to change their
leadership style and skills in order to provide guidance to their employees. Despite from this,
they also assign task to their employees considering their skills and knowledge.
CONCLUSION
From the previously mentioned report, this has been reasoned that administrators and
pioneers are having vital job in the association so as to achieve the ideal objectives. The various
styles of initiative and the executives have been clarified above in the report so as to run the
activity in successful manner. The jobs of the authority alongside the old style hypothesis of the
board are states above in the current report so as to propel the representatives of the firm. Finally
the inner and outer variables help the firm to know the state of the earth of the work
environment.

REFERENCES
Books and Journals
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leadership styles. The Service Industries Journal, 39(3-4), pp.175-205.
Chang, Y.Y., 2016. Multilevel transformational leadership and management
innovation. Leadership & Organization Development Journal.
Dhar, R.L., 2016. Ethical leadership and its impact on service innovative behavior: The role of
LMX and job autonomy. Tourism Management, 57, pp.139-148.
Golensky, M. and Hager, M.A., 2020. Strategic leadership and management in nonprofit
organizations: Theory and practice. Oxford University Press.
Hassi, A., 2019. Empowering leadership and management innovation in the hospitality industry
context. International Journal of Contemporary Hospitality Management.
Nallusamy, S., 2016. A proposed model for sustaining quality assurance using TQM practices in
small and medium scale industries. In International Journal of Engineering Research in
Africa (Vol. 22, pp. 184-190). Trans Tech Publications Ltd.
Pantouvakis, A. and Patsiouras, C., 2016. Exploring the role of leadership style on the service
quality-customer satisfaction link. International Journal of Quality and Service Sciences.
Psomas, E.L. and Jaca, C., 2016. The impact of total quality management on service company
performance: evidence from Spain. International Journal of Quality & Reliability
Management.
Suharjana, I.D.K., Purwoko, B. and Umar, H., 2020. DETERMINANT OF COMPANY
PERFORMANCE IN CONSTRUCTION SERVICE INDUSTRIES IN JAVA ISLAND:
GAJAH MADA LEADERSHIP ANALYSIS. International Journal of Economics,
Business and Accounting Research (IJEBAR), 4(02).
Sunder M, V., 2016. Lean six sigma project management–a stakeholder management
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Thorpe, R., 2016. Gower handbook of leadership and management development. CRC Press.
Wirtz, J. and Jerger, C., 2016. Managing service employees: literature review, expert opinions,
and research directions. The Service Industries Journal, 36(15-16), pp.757-788.
Yeşiltaş, M. and Tuna, M., 2018. The effect of ethical leadership on service sabotage. The
Service Industries Journal, 38(15-16), pp.1133-1159.