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Leadership Styles and Leadership Styles for Service Industry

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Added on  2020-10-23

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The report is based on impact of digital technology on management and leadership within various restaurant chains, namely Hazev, Haz and Tas. It consists of a brief review on classical management theories and leadership styles and factors influencing different management styles and structures in service industry. Classical Management Theories and their application in service industry It is crucial for organisations to effectively apply the previous works of theorists which would ultimately help them in a better management of their organisations.

Leadership Styles and Leadership Styles for Service Industry

   Added on 2020-10-23

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LEADERSHIP ANDMANAGEMENTFOR SERVICEINDUSTRIES
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1. Classical Management Theories and their application in service industry......................1P2. Role of a Leader and different Leadership Styles in a service industry context..............2P3. Management and Leadership styles in Hazev, Haz and Tas............................................4TASK 2............................................................................................................................................6P4. Internal and External Factors influencing management styles and structures.................6TASK 3............................................................................................................................................8Covered in PPT.......................................................................................................................8TASK 4............................................................................................................................................8Covered in PPT.......................................................................................................................8CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
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INTRODUCTIONLeadership refers to activities associated with leading people within the organisationtowards success. It undertakes all the actions which are associated with influencing andmotivating staff towards performing up to their full potential. Management, on the other hand, islinked to planning, effectively organising, monitoring, directing and lastly controlling each andevery aspect, activity and resource of a company to attain organisational objectives (Gloppen,2012). The report is based on impact of digital technology on management and leadership withinvarious restaurant chains, namely Hazev, Haz and Tas. It consists of a brief review on classicalmanagement theories and leadership styles and factors influencing different management stylesand structures in service industry. The report also covers current and future management andleadership skills and their role in service industry.TASK 1P1. Classical Management Theories and their application in service industryIt is crucial for organisations to effectively apply the previous works of theorists whichwould ultimately help them in a better management of their organisations. Hazev, Haz and Tas isa renowned restaurant with almost 12 branches in Central London. There are various classicalmanagement theories which could be applied appropriately in this organisation. These theoriesare mentioned below:Frederick Taylor's Scientific Management:F.W. Taylor presented the theory of scientific management which were based on fewprinciples. The agenda of these principles was to encourage the usage of scientific methods toperform activities efficiently rather than relying on judgements. Thus, managers at Hazev, Hazand Tas must develop appropriate methods through which each task related to their restaurants,bars and cafes must be accomplished (Wang and Hsieh, 2013).Another aspect which was weighed by Taylor was specialisation and standardisation.Thus, various tasks and activities within Hazev, Haz and Tas must be broken down sequentiallyinto smaller steps. Thus, marketing, finance as well as restaurant managers at the firm musteffectively allocate duties to their subordinates that best suit their abilities. Moreover, trainingtoo must be given to them to excel their performance within these branches. According to thistheory, for successful working, managers as well as subordinates must appropriately coordinate.1
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Henri Fayol's Administrative Management Principles:Fayol presented various principles in his theory which has been labelled as modernmanagement techniques. Moreover, he used a top-down approach unlike Taylor, which arisessignificant differences in the theory as well as its application within the organisation.According to his theory, it is crucial for an organisation to appropriately considersituations that could be faced by managers. In addition to this, this theory could help managers ofHazev, Haz and Tas to enhance their competence within their management role. Its application within the organisation could effectively be centralised on the role ofmanagers. For instance, there must be a unity of command within the organisation whichrequires a direct supervision on each employee. In addition, there must be a unified plan whichmust be followed by each personnel present in the firm. Moreover, managers must align thegoals of organisation with that of individual to effectively establish coordination within therestaurants (Birasnav, 2014).The theory also states that employees of Hazev, Haz and Tas must be included effectivelyin the decision making process of these restaurants. This would help them engage theiremployees further and it would help managers in establishing a sense of commitment towards thefirm.Thus, classical management theories must be well applied in Hazev, Haz and Tas toensure a favouring and effective environment towards achieving success.P2. Role of a Leader and different Leadership Styles in a service industry contextService industry is quite customer oriented which requires each organisation to functioneffectively each day to provide top service quality as per the set standards and customerpreferences (Nallusamy, 2016). It is a very complex job and it is very essential that it is aconsistent practice within service sector organisations.A leader is an individual who commands as well as leads group of individuals of anorganisation towards achieving their personal as well as professional goals effectively. Theyhave a prominent role in service sector which is briefly discussed below:Morale Building: Each individual working in service industry are required to function attheir full potential daily. It is expected and required of them to consistently perform theirduties and be utmost productive for their companies. Since, it is a very complex activity,2
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