leadership and management for service industries

20/04/19
Leadership
and
Management
for
Service Industries
(LO.4)

INTRODUCTION
 This present report will 4 Demonstrate management and leadership
skills in a service industry context as well different between leadership
and management style will also cover in this presentation.
20/04/19

P.7 Compare and Contrast different organisation of Hotel
industry's Change management system and leadership.
Compare and Contrast between Prezzo and Hazev, Haz and Tas of change
management system and leadership implementing change are as follows-
Change Management System
 Hazev, Haz and Tas, Organisation used to adopt Kurt Lewin theory as the use
to implement change in three steps which are unfreezing, changing and
refreezing. Managers of hotel used to create the perception that changes in
required, then moving towards the new, desired level of behaviour and
eventually curing that new behaviour as the norm.
 On the other hand Prezzo use Kotlers 8 step change management model as
manager used to create vision that what is the objective behind change and
after successfully implementation of change, they used to celebrate the success
of the change. 20/04/19