Leadership and Management for Service

Moreover, AR and VR will help in virtual booking process, virtual hotel tours, Beacon
technology, virtual travel experience and interactive hotel rooms that will attracts
customers more. In this case, management concern with all employees and get
suggestion and make improvements for the purpose of introducing new service.
Complex financial and investment: This is another factor which is adopted by
Hilton hotel that influences democratic style. For instance, the management of Hilton
hotel make make financial plan and invest on new technology that helps to know about
whether changes are required on not. They can be change the business activities if
employees are not ready to accept new technology. Moreover, management provides
training to employees for accepting new technology.
External factor: This factors arises out of the organization that cannot be
control. In Hilton, many leaders which are of different ages and works together for
adopting social media advantages. It influences democratic management style such as:
Digital and innovative disruption: Changes are needed within Hilton hotel due
to introducing digital technology that influences democratic style such as manager will
provide digital entry and cancellation facility which can influences customers. They
discuss with employees and provide them training how to use new technology that
helps to introduce from new service.
Promotion of global capabilities: Digital technology in service industry helpful
which introduce new service such as robotics delivery and robot serve service in Hilton
hotel. This factor affect democratic style such as manager communicate with its
employees for promoting global capabilities that helps to achieve goals.
Internal and external factors that influence management style and structures in a
selected service organization
Management style refers as planning, organizing, prioritizing, directing and controlling
the work within organization to accomplish objectives within business. BY using
different types of management style a organization can understand needs of customers for
the purpose of acquiring goals. The management of Hilton hotel adopts management style
and make business decision that helps to achieve the objectives. It is the way of looking
forward by accepting the challenges in an industry or workplace. The description of
different types of management style are given below:
Autocratic: This leadership style is mostly used in big size of organization where
number of employees are working. This is rigid management style in which manager
make self decision without sharing with employees. All power are having in the
management of company who make single decision and need to follow by all employees.
Democratic style: This management style is opposite of autocratic which is used
to make business decision by sharing information with all employees who are working
within industry. This is effective leadership management style that understand problems
and share with employees for getting better solution.
From the above management style Hilton hotel apply democratic management
style that helps management to adopt new technology such as AR, VR and AI within
organization with the help of all employees. In Hilton hotel, managers analysis the market
and knows what customer wants and bring that kind of service by using digital
technology.
There are various factors such as internal and external which influences
management style which are defined as:
Internal factor: This involves various elements that influences democratic
management styles which is adopted by Hilton hotel. It can be control by managers and
leaders within organization for the purpose of accepting new technology such as AR, VR
and AI. So that, manager of chosen company has decided to apply new technology with
the help of management style in their business due to service automation. It consider
different element such as:
Innovation: This is essential factor that influences democratic management style in Hilton
hotel. Such as the management of selected company has decided to launch self service
Leadership and management for service