Essay on The Developing Manager - Hilton Hotel

The Developing Manager

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK A...........................................................................................................................................3
1.1 Compare and contrast 2 different management styles......................................................3
1.2 Leadership characteristics of a manager...........................................................................5
1.3 Communication process within Hilton Hotels.................................................................6
1.4 Organisational culture and change...................................................................................7
3.1 How could a manager lead and motivate the team to achieve an agreed goal or objective..8
3.2 Justify managerial decisions made to support achievement of agreed goals and objectives 9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Development management is overall a concept which explains the various manner in
which company assist worker to improve their organisational and personal skills. Changes in
business have become more integral part in this competitive world as both external and internal
environment of business are varying continuously (Poisson-de Haro and Turgut, 2012). A
manager should be proactive and able to develop the activities of organisation and according to
these alternation for managing the performance of enterprise. This report will compare different
style of learning in Hilton Hotel which is one of the largest chain expanded globally. Also, this
analysis expands on various characteristics of leadership, assessing the process of
communication along with change and culture of organisation. This also tracks the methods
through which managers achieve their objectives and goals.
TASK A
1.1 Compare and contrast 2 different management styles
The hospitality industry of United Kingdom is rapidly developing which is also
influencing various business sector such as travel and tourism industry etc. This not only affected
the trends of business but also influenced economy of nation. Hilton Hotel is a global hotel
service and resorts with more than 570 resorts and hotels within more than 85 nations. The
enterprise is offering the products and quality services to their consumer through developing
effective resource management process (How technology is changing the hotel industry and the
impact on guest experiences, 2017). An organisation carries out numerous management style
which they vary according to different condition, environment, requirements, demands or other
factors. The company has history of using two different management styles i.e. autocratic and
democratic which has different concept from each other. Here is the contrast difference between
both of the styles of administration opted by Hilton Hotel mentioned as below:
Comparison
Basis
Autocratic Management Style Democratic management style
Meaning Autocratic style of management exists
where manager or leader determine
targets, assign the work and impose on
Contrary, democratic management style
encourages equal participation of
management in the decision making
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obedience. procedure.
Authorities This contains the centralised authorities
within the Hilton Hotel.
As it renders more democracy within
the working environment, this consists
of decentralised authority to
management.
Orientation
Behaviour
Autocratic leadership style focus over
the task completion as this is their major
focus.
This style prefers relation oriented
behaviour as their major focus as it
aims to better communication within
organisation and worker.
Suitability It is appropriate style when the
subordinate are unskilled, obedient and
uneducated (Proctor, 2014).
It is suitable when the members of team
are professional, qualified and
experienced.
Conceived
from
This idea or concept is derived from the
Theory X of McGregor on motivation.
On the other hand, contrary from
autocratic style, this style is conceived
from Theory Y of McGregor in regard
of motivation.
Communica
tion
There is less communication between
the company and employee, where
decision are made independently with
no input of other group members.
This organise direct interaction or
communication among various
members in which employee plays
equal participation of worker in the
decision making.
Though, the autocratic style of management is used to be implemented within the
organisation decades ago. After the industrial democracy within United Kingdom, most of
companies like Hilton Hotel are using the new management style i.e. Democratic methods for
proper administration of their operation, provide enhanced services and effective human resource
management (Frost and Wallingford, 2013). As this encourage expression freedom, support
independent thinking and more participative process of decision making, the whole structure of
Hilton Hotel & resorts follow the same methods for managing their activities in better manner. In
context of effectiveness, democratic administration methods is more influencing and one step
ahead then the autocratic methods.
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